Onlinemeatshop Reviews 

680
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality and incredible freshness of the meat products, noting that everything always arrives securely vacuum packed and well protected. Many people also enthusiastically appreciate the prompt delivery times, fair prices, and the very friendly service experienced during their regular purchases. Some reviewers were not happy with unexpected delivery delays that occasionally caused parcels to arrive late or perishable items to become spoiled. A few other people also felt that customer support was unresponsive and difficult to reach when trying to resolve these disappointing shipping problems.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the fresh, flavorful taste and... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the fresh, clean cuts and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery_service, highlighting sharply divided experiences. Many... See more

Order

Customers consistently note ambiguous experiences with order, reflecting a wide range of differing outcomes.... See more

Customer service

Users describe ambiguous interactions with customer_service. Many consumers report frustration reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really impressed with the quality of the meat here! Fresh, clean cuts every time and great customer service. Highly recommend for anyone who wants top-quality meat at a fair price.

Company replied

Rated 5 out of 5 stars

I always buy half a lamb from online meat shop and it never disappoints me. Always fresh and neatly packed. I would definitely recommend buying from them.

Company replied

Rated 5 out of 5 stars

I ordered Silverside steaks to a specific thickness and have received my order today and am very happy with them. The quality is very good and I am looking forward to eating them. I have had from Onli... See more

Rated 5 out of 5 stars

Im incredibly impressed with online meat shop! The quality of the meat is outstanding—fresh, flavorful, and packed with care. Delivery was fast, and everything arrived perfectly chilled. You can reall... See more

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!


Contact info

4.2

Great

TrustScore 4 out of 5

680 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(680)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great service

I have been ordering for around a year now. Could not be happier with the quality of meat and service. Would highly recommend fir delivery.
Price is also very competitive

May 28, 2024
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Rated 3 out of 5 stars

Dispatched the wrong item and slow response.

Dispatched the wrong item. Rotten mangoes. Managed to get back the refund.

May 30, 2024
Onlinemeatshop logo

Reply from Onlinemeatshop

Dear Customer,
We have refunded the full amount, even though the mangoes were clearly kept in condtions which are not recommended. You should not use the product and ask for a refund.

Rated 3 out of 5 stars

Not that bad

The meat smelt a little bit off but not much. I'd say it could be better insulated as it was all defrosted when I received it. But the portions are fine.

May 28, 2024
Rated 3 out of 5 stars

Frozen items arrived defrosted

The product I ordered was delivered very quickly and I was kept up to date with my order. My only problem being was that the item I ordered (which is a frozen item) was basically completely defrosted by the time it had arrived. As this was a pack of 18 kebabs, I would normally eat a few at a time and not cook the whole bag at once. Due to this I wouldn’t order this item again. However I would consider ordering other thing from this company.

May 28, 2024
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Rated 1 out of 5 stars

Avoid like a plague...

Avoid like a plague!
I sent several emails if the chicken is fresh, but no reply. Why should I buy something when no one bothers to reply and I don't know what will they do after I have purchased something from them.

Thanks to Maddie's review below, it makes a lot of sense now.

UPDATE:

The illiterate guy who just replied to this review doesn't even understand that the review is not about the order, but about the email response. What a clown! He should be selling bananas on the street instead of selling meat!

UPDATE:

He is a liar, I don't have any fake email or account. This moron just sent me an email asking me to send details not relevant to this review. I asked him to reply to my email from 18th May, but then he stops replying. I have all the proofs for TrustPilot to check. He didn't respond to my email from 18th May and now saying that he did, what a clown.

He clearly doesn't understand English even when there is nothing about the "order or buying" in the review.

Ask him to send the proof of insults he has mentioned below and send the proof of the reply to the email I sent on 18th. A clear liar that's why he is trying to bite me now.

Just be careful about this guy and read the 0 star reviews below. He doesn't even know that the reviews are not always about buying anything, but also about the communication.

The fact that he only replies because of this 0 star review says a lot about the person he is. You can count the days from the entire may to the current date.

May 18, 2024
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Hello, I have found your fake account and reviewed your email inquiring about a discount for the first order. You were instructed to simply enter your email address so that this could proceed through the standard process. The same communication was repeated via chat on a second occasion. On the third occasion, there were insults about our services and rude behavior from your end, which we chose to ignore. No order has ever been placed under your account, and we have reported this review to TrustPilot. Still awating order number as there was no business transation.

Rated 1 out of 5 stars

AVOID AVOID AVOID

The meat and chicken quality is POOR!!

-They delivered on the wrong day
-They do not give you the correct weight and ALWAYS give you less
-Their chicken smells and when you complain they do not reply back to you
-Worst customer service ever
-The manager does not care about its customers, they just want your money

May 16, 2024
Unprompted review
Rated 1 out of 5 stars

They give you gone off chicken

I placed a £70 order with these butchers and I was given gone off chicken. After complaining on several occasions by calling and email the manager, I was fobbed off and no one replies back to me.

I called the shop owner (Noori) and he said they have changed their temperature control bags and no longer offer the ice packs to keep the food cool and therefore the chicken provided is not fresh.

My mother in law and sister have also faced the same issue in the past couple of months!

I would NOT recommend.

May 20, 2024
Unprompted review
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Rated 5 out of 5 stars

I have ordered from here twice

I have ordered from here twice, and have had meat delivered to Norfolk. I think it's fantastic, I am a real BBQ fanatic, and the marinated meats have lifted by BBQ's to a whole new level. We also ordered the 5kg chicken which is great.
I phoned them this afternoon to ask if it were possible to request some orders a little milder, and the gentleman said that was no problem and to add it in text as a request on the order. Brilliant service, thank you.

May 12, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AND ORDER ELSEWHERE

Avoid this place !

I wish I checked the reviews on Noori Halal Butchers, E12 before ordering from their website @ onlinemeatshop.com. They offered local same day delivery and the steaks were reasonably priced.

These guys are crooks and the lesson is you get what you pay for !

The meat quality was POOR. The colouring of the ribeye looked like it had been defrosted and the Picanha might have been the worst tasting whole steak I have bought so far in greater london. I was cheated like many others with weight (meant to be 500g packets, total 1500g - actual weight was 400g packets, total 1250g ).

Ironically I just read the last review before posting this that called Muhammad Hussain (The Owner) a rude person, which is 100% true.

I called in the morning of my delivery to ask for a 5/6PM delivery time to cook for my sisters birthday. I called multiple times and at 10PM received a text from Hussain's staff that my order was delivered at the wrong address and they will deliver early tomorrow.

The next day, Hussain called me after 5PM apologising that his staff had lied to me about the delivering to a wrong address & he said that the driver is going to deliver in 1.5hr time. After 2.5hrs, I call him being frustrated saying I will leave this review and then he threatens to call his driver and cancel the delivery !

ORDER #1142424

May 9, 2024
Unprompted review

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