Onlinemeatshop Reviews 

679
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality and incredible freshness of the meat products, noting that everything always arrives securely vacuum packed and well protected. Many people also enthusiastically appreciate the prompt delivery times, fair prices, and the very friendly service experienced during their regular purchases. Some reviewers were not happy with unexpected delivery delays that occasionally caused parcels to arrive late or perishable items to become spoiled. A few other people also felt that customer support was unresponsive and difficult to reach when trying to resolve these disappointing shipping problems.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the fresh, flavorful taste and... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the fresh, clean cuts and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery_service, highlighting sharply divided experiences. Many... See more

Order

Customers consistently note ambiguous experiences with order, reflecting a wide range of differing outcomes.... See more

Customer service

Users describe ambiguous interactions with customer_service. Many consumers report frustration reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really impressed with the quality of the meat here! Fresh, clean cuts every time and great customer service. Highly recommend for anyone who wants top-quality meat at a fair price.

Company replied

Rated 5 out of 5 stars

I always buy half a lamb from online meat shop and it never disappoints me. Always fresh and neatly packed. I would definitely recommend buying from them.

Company replied

Rated 5 out of 5 stars

I ordered Silverside steaks to a specific thickness and have received my order today and am very happy with them. The quality is very good and I am looking forward to eating them. I have had from Onli... See more

Rated 5 out of 5 stars

Im incredibly impressed with online meat shop! The quality of the meat is outstanding—fresh, flavorful, and packed with care. Delivery was fast, and everything arrived perfectly chilled. You can reall... See more

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!


Contact info

4.2

Great

TrustScore 4 out of 5

679 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(679)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

It’s a NO for me

First time beef was in wrong cut, second time part of the order was undelivered. So not any more.

August 27, 2024
Onlinemeatshop logo

Reply from Onlinemeatshop

Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced, first with receiving the wrong beef cut and then with the missing part of your order. This is certainly not the level of service we strive to deliver.

We want you to know that we take this very seriously and care deeply about making things right for our customers. We’d love the opportunity to correct these mistakes and restore your trust in us. Could you please reach out to us at info@onlinemeatshop.com or start a live chat on our website? We are committed to resolving this for you and ensuring future orders meet your expectations.

Thank you for giving us the chance to improve, and we hope to hear from you soon.

Kind regards,

Rated 5 out of 5 stars

best beef mince for smash…

One of the best beef mince for smash burgers i have come across. As i have been trying many different suppliers few for last months.
Will be definetly using in our takeway once we go live.

August 21, 2024
Unprompted review
Rated 3 out of 5 stars

Prices gone up dramatically

Hi, I've been a customer for a couple of years now and i have sent many friends and family to this company, but today I was just about to place a reorder online which last time I paid £81 but that same order is now £112? Could you tell me if your prices have changed and why so much? If you have then maybe you should send emails out to all your loyal customers that this is happening because these prices are too expensive, and I will have to look elsewhere along with all my friends and family members. It's a shame because we all enjoyed the previous prices which was a little more than the usual butches but the quality was worth that little bit extra but at theses prices it's not sustainable.

August 19, 2024
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Thank you for being a loyal customer over the years and for sharing your feedback. We truly appreciate your support and for recommending us to your friends and family.

Regarding the price increase you’ve noticed, we understand your concerns. While our prices have adjusted slightly, we want to reassure you that we remain one of the most cost-effective providers in the market, especially when considering our nationwide shipping, hundreds of free cutting options, and the overall quality of our meat. Our prices are always displayed upfront before any order is placed, and we never change prices during the shopping process.

We encourage you to compare our services and pricing with other businesses offering similar quality and options. We believe you'll find that we still offer excellent value for money, especially given the premium quality we maintain.

We sincerely hope you’ll continue to choose us and are always happy to address any questions or concerns you may have.

Kind regards,

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Rated 1 out of 5 stars

Fake

Fake!
Paid for next day delivery and never received my order even though it’s been a week.
No one responds to the number provided on the website and the order cannot be tracked.

Order no:
1264824

Due date was 1st August

August 5, 2024
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Kindly provide your order number please. There is no reference. Thank you

Rated 5 out of 5 stars

I recently ordered halal meat from…

I recently ordered halal meat from Onlinemeatshop. Upon receiving my initial order, I noticed some issues with the meat due to the delivery process. However, the manager promptly resolved the matter and arranged for a replacement order. The new delivery was of excellent quality, and the meat was very fresh.

July 20, 2024
Unprompted review
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