Summer house roof sagging in
I ordered the summer house, pre installation communication was great, delivery was the day they said. Lads turned up, 2 great lads, fed and watered them all day.
Noticed roof was sagging, message straight away, Teresa asked for video, sent Sunday, I called Monday, Teresa said she had the video and was waiting to talk to her manager and would call Me back by close Monday, NO CALL!
I call Tuesday Morning, she said she had been busy and was waiting for the factory to come back to her and that she would call them!
4.30pm I call back, Teresa said she had been busy with other clients and had not had time to sort my issue out!
I said it’s unfair giving the issue with the summerhouse wa sorry serious, I said she should call again.
Teresa again said she would call me back by close of play….. again NO call!!!!
So a further update for you:
Wednesday Bobby the installer guy called me, asking for more videos, I sent them, he the. Messaged to say he had a call with the boss at 5.30pm and would call me back.
No call came, I called and text him again Thursday I call and text him, no response!
I call the office, lady tells me Teresa and the boss are now on an aeroplane going on holiday, can’t resolve as allegedly can’t call them.
Again I’m told they are very busy and I should just wait!
March 8, 2026
Unprompted review