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OnPay | Payroll + HR  Reviews 289

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TrustScore 4 out of 5

4.0

Payroll Service
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the user-friendly interface and smooth processes, making tasks like setting up and running payroll easy and manageable. Many people highlight the exceptional support received from staff, noting their helpfulness, positive attitude, and prompt communication during onboarding and ongoing assistance. The overall service is frequently described as excellent, with consumers appreciating the efficiency and comprehensive nature of the offerings. However, some customers also noted significant issues, particularly with customer service responsiveness and quality, citing long hold times, unhelpful agents, and a frustrating chatbot experience. A few other people also raised concerns regarding the company's handling of payroll taxes and billing, leading to difficulties with account management and cancellation.

What people talk about most

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the excellent and... See more

Service

Customers had ambiguous experiences with service. Many reviewers praise the service as superb, highlighting... See more

User experience

People report positive experiences with user experience. Many customers praise the easy-to-use interface,... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the team for being knowledgeable,... See more

Payment

Users describe ambiguous interactions with payment. While some customers express satisfaction, stating "OnPay... See more

Based on these reviews

Rated 5 out of 5 stars

OnPay is super easy to use to run bi-weekly payroll and affordable for small business! Setting up everything initially as a new business has some challenges; however, the OnPay staff was right there... See more

Rated 5 out of 5 stars

OnPay's new account team who helped me set up payroll were outstanding. Their payroll platform is user-friendly and clean and crisp. Fantastic experience thus far.

Rated 5 out of 5 stars

OnPay has made setting up my payroll easy and manageable. I was assigned an account manager, a real person, who met with me to understand my payroll needs and walked me through the set up process fro... See more

Rated 5 out of 5 stars

I use OnPay to run payroll for my own company and for my clients’ small businesses (usually 1–2 people). The interface is very user-friendly, the whole process is smooth, and their customer support is... See more

Company details

  1. Payroll Service
  2. Insurance Broker
  3. Software Company

Written by the company

Growing businesses love OnPay for its flexible payroll and HR. It gets top customer ratings from Trustpilot, it’s PCMag's "Editors' Choice", and named "Best Payroll Software for Small Businesses" by the experts at Business.com. Pay employees in minutes, automate taxes, and sync payroll to QuickBooks or Xero instantly. Starting at just $49 plus $6 per person each month for payroll, a full set of HR tools, and the option to add benefits in all 50 states — the best value among premium payroll providers.

Switching to OnPay is a Snap

Written by the company

Try OnPay free for one month. Our team will set everything up for you.

Contact info

4.0

Great

TrustScore 4 out of 5

289 reviews

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Replied to 90% of negative reviews

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Rated 5 out of 5 stars

It's great for our small office

Our office only has one person getting paid from the system but even if we had 20 people the simplicity of the process is hard to beat. It took a little time to get everything dialed in but now it takes us a minute to run payroll.

July 6, 2020
Unprompted review
Rated 5 out of 5 stars

OnPay takes the pressure off of having…

OnPay takes the pressure off of having to do payroll taxes and business payroll taxes myself. All completed by OnPay. Whenever I have a question I chat online and my question is answered fast. Great price. Love OnPay.

July 6, 2020
Unprompted review
Rated 5 out of 5 stars

OnPay provides a simple process for…

OnPay provides a simple process for micro/small businesses. Migrating was relatively simple and OnPay staff were super helpful (plus, US-based) when I had questions. Running each payroll cycle is faster than our old service, plus OnPay made it easier for me to file my payroll taxes. I'm really pleased with OnPay overall - great service, friendly people.

July 3, 2020
Unprompted review
Rated 5 out of 5 stars

they are always helpful

they are always helpful. I was able to get my PPP loan easily because all of the needed documents were readily available. Friendly, courteous advisers.

July 2, 2020
Unprompted review

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