OnPay | Payroll + HR  Reviews 289

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the user-friendly interface, finding the system easy to navigate and efficient for running payroll. Many people highlight the exceptional and responsive staff, who are readily available to assist with setup and ongoing support, making the process smooth and manageable. The overall service is frequently described as excellent, with many appreciating the comprehensive and reliable range of offerings. However, some people were dissatisfied with the customer service, citing long wait times, unhelpful interactions, and issues with the ticketing system. A few other people also felt that the payment and billing processes were problematic, with some experiencing billing discrepancies or difficulties with account closure. There were also occasional concerns about the system's ability to handle complex payroll scenarios or specific employee payment structures.

What people talk about most

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the excellent and... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the excellent and dependable payroll... See more

User experience

Users describe positive interactions with user experience. Many customers praise the easy-to-use interface,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and expertise. Customers praise... See more

Payment

Reviewers mention ambiguous feedback about payment. Some customers express significant dissatisfaction,... See more

Based on these reviews

Rated 5 out of 5 stars

When we found OnPay and started the enrollment process, it was much easier than expected. After one phone call, the transfer process was started, and our target payroll date was set. The integration... See more

Rated 5 out of 5 stars

I use OnPay to run payroll for my own company and for my clients’ small businesses (usually 1–2 people). The interface is very user-friendly, the whole process is smooth, and their customer support is... See more

Rated 5 out of 5 stars

OnPay is super easy to use to run bi-weekly payroll and affordable for small business! Setting up everything initially as a new business has some challenges; however, the OnPay staff was right there... See more

Rated 5 out of 5 stars

OnPay has made setting up my payroll easy and manageable. I was assigned an account manager, a real person, who met with me to understand my payroll needs and walked me through the set up process fro... See more


Company details

  1. Payroll Service
  2. Insurance Broker
  3. Software Company

Written by the company

Growing businesses love OnPay for its flexible payroll and HR. It gets top customer ratings from Trustpilot, it’s PCMag's "Editors' Choice", and named "Best Payroll Software for Small Businesses" by the experts at Business.com. Pay employees in minutes, automate taxes, and sync payroll to QuickBooks or Xero instantly. Starting at just $49 plus $6 per person each month for payroll, a full set of HR tools, and the option to add benefits in all 50 states — the best value among premium payroll providers.

Switching to OnPay is a Snap

Written by the company

Try OnPay free for one month. Our team will set everything up for you.

Contact info

4.0

Great

TrustScore 4 out of 5

289 reviews

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Replied to 90% of negative reviews

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Rated 5 out of 5 stars

Always super fast

Always super fast, friendly and thorough. I don't have to call in often but when I do I get nothing but the best service. Thank you Thank you!! :)

July 1, 2020
Unprompted review
Rated 5 out of 5 stars

Moved to them right before closing down…

Moved to them right before closing down this year for Covid. We've had to do lots of strange things because of the PPP loan.. Change banks, pay cycles, etc. The support at on pay has been fabulous! Also loving the ability to scan in employee documents. I'm just discovering the reports. They seem to be way better than our previous payroll provider. Thanks OnPay. We appreciate you!

July 1, 2020
Unprompted review
Rated 5 out of 5 stars

We love onpay

We love onpay. We have a tiny company and needed something simple and reliable. But the customer service we have received has been as excellent as if we were a 500 person company.

Thank you.

July 1, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect for Small Nonprofit

We are a small nonprofit with independent contractors and a couple of employees. We used to pay a lot to a cpa firm to handle payroll, payroll taxes, quarterly reporting as well as issue the checks ourselves...over $2000 a year!

We now pay far less, do less and get more done with OnPay! Highly recommended. They were also a big help in the transition...great customer service.

July 1, 2020
Unprompted review
Rated 5 out of 5 stars

Supreme Customer Service!

Supreme Customer Service!! I am so satisfied with OnPay. The payroll process is easy and there is always a person available to answer my questions and help me with all aspects of my account. I left the big bank, high cost payroll company to try OnPay and it was one of my best decisions.

July 1, 2020
Unprompted review
Rated 5 out of 5 stars

OnPay has made payroll the easiest task…

OnPay has made payroll the easiest task I have to do. Once it's set up, changes are simple and easy to figure out with no additional help. If you do need help, their articles are super informative. The few times I reached out to customer service the response was immediate and answered my question(s). If everything I had to do was this simple and easy I wouldn't be stressed out. Thanks OnPay !!! 10 stars in my book.

July 1, 2020
Unprompted review
Rated 5 out of 5 stars

Excellence Service

OnPay Payroll is very easy to transfer to from another payroll service and the staff is always very helpful!

July 1, 2020
Unprompted review
Rated 5 out of 5 stars

On Pay has made payroll easier than I…

On Pay has made payroll easier than I could ever imagine. From Set up to navigation throughout the site is a breeze. If you ever do have questions or need help, they are quick to respond. Benefits are easy to incorporate and they can even help find providers to choose from. Not having to worry about payroll reports and payments weekly, quarterly and annually is such a weight off my shoulders. I have everything I need with not one complaint in 3 years!

July 1, 2020
Unprompted review
Rated 5 out of 5 stars

Straight forward and user friendly

OnPay is working very well for our small company. It's a straight forward, user friendly payroll app with a simple format. Customer service has been very helpful when needed. I would recommend to others.

July 1, 2020
Unprompted review

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