Ontario Security License Reviews 

534
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff members and the clear course materials, noting that the online learning modules are simple to follow and very easy to navigate. People also appreciate the exceptionally efficient customer service, professional guidance, and prompt responses received whenever they needed assistance with their training journey. However, some customers also noted frustrating delays or repeated errors regarding official certificate verification and document processing. A few reviewers similarly experienced difficult communication challenges, unexpected in-person friction, or entirely unhelpful support when attempting to resolve specific issues.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting that the process is... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently quick to... See more

Service

Reviewers highlight positive aspects of service, describing it as amazing, excellent, and well-organized from... See more

Customer service

Customers had positive experiences with customer service, noting that the team was quick to respond, helpful,... See more

Response time

Clients share positive opinions on response time, highlighting that the team is consistently quick to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great course and customer support. Shout out to Sam. Beware of the Serco (the company in charge of running the exam) they have STRICT rules in regards to the examination and kick out anyone from... See more

Company replied

Rated 5 out of 5 stars

I had An incredible experience with OSL TEAM . All are very helpful . Prices are reasonable . Very helpful . I am satisfied with their service . Especially Sam & Jagriti Helped me to go throug... See more

Company replied

Rated 5 out of 5 stars

I had an excellent and very clear training. Everything was easy to follow online and you can clearly track your progress all the way until you receive your license. It’s very motivating and well organ... See more

Company replied

Rated 5 out of 5 stars

The course is well put together. And also there was the option to seek help which was not necessary for myself. Being a licensed Security Guard in another Province for a number of years, this cour... See more

Company replied


Company details

  1. Security Guard Service
  2. Training Centre

Written by the company

Do you want to become a security guard in Ontario? OntarioSecurityLicense.ca makes it possible! Prepare for your security guard license exam with Ontario's top online training course. Master industry laws, regulations, and best practices at your own pace from the comfort of your home. Enjoy comprehensive exam prep materials and job placement support to jumpstart your career.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

534 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(534)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional agents understand the…

Professional agents understand the issues.

April 2, 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Ivan for your feedback; good to hear our agents could understand your concerns and provide the support you needed! All the best!

Ontario Security License team.

Rated 5 out of 5 stars

The content was easy to understand and…

The content was easy to understand and also the support was always available when needed

March 8, 2026
Ontario Security License logo

Reply from Ontario Security License

Hello Ezekiel, thank you for the review! Glad to hear you found the course useful & received appropriate support. All the best!

Ontario Security License team.

Rated 4 out of 5 stars

short

short, sweet, to the point and fast, little expensive

March 6, 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you for the feedback Charles! Wishing you all the best with the next steps.

Ontario Security License team.

Rated 5 out of 5 stars

Excellent service

Excellent service, I would recommend everyone, who needs to have a background check hassle free in minutes.
Thank you for your prompt service.

March 5, 2026
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Reply from Ontario Security License

Thank you for the feedback Sohail! Glad to hear you had a postive experience.

Ontario Security License team.

Rated 4 out of 5 stars

Super efficient

Very responsive. Received my information in no time.

March 2, 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you for the feedback Rylee! Wishing you all the best!

Ontario Security License team.

Rated 5 out of 5 stars

Thumbs up!

Easy to follow instructions and fast results

March 4, 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Jonathan for the review! It's good to hear you received the appropriate support.

Ontario Security License team.

Rated 5 out of 5 stars

Process of work

This process is very fun and i cant wait to be a guard

March 3, 2026
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Reply from Ontario Security License

Thank you Liam for your feedback! We’re glad you’re enjoying the process and love your enthusiasm. Best of luck on your journey to becoming a guard!

Ontario Security License team.

Rated 5 out of 5 stars

Very fantastic work

Very fantastic work

March 1, 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Samuel for the review! Wish you the best of luck.

Ontario Security License team.

Rated 5 out of 5 stars

At first

At first, due to a technical issue on the website, my CPR class was booked incorrectly, different from what I had selected, and this disrupted all of my plans.
However, a support staff member named Sam handled the situation with great professionalism, accuracy, and speed. His careful follow-up and quick action completely resolved my dissatisfaction.
He investigated the website issue thoroughly and managed to compensate for the time I had lost because of the error.
I truly wish all support teams had someone like Sam. His service made a stressful situation much easier and turned a negative experience into a positive one.
Thank you very much for your excellent support.

February 24, 2026
Unprompted review
Ontario Security License logo

Reply from Ontario Security License

Hello Ali, thank you for sharing your experience! We’re glad Sam was able to resolve everything quickly and turn it into a positive outcome. I will pass the message onto Sam. Wishing you all the best!

Ontario Security License team.

Rated 4 out of 5 stars

The training you offer is good

The training you offer is good; however, there are a few details that, in my opinion, could be improved. For example, in the quiz for Module 1, question 63, the correct answer is given as “decline the offer.” However, the better answer would be “It depends on the situation.”

Indeed, if, while carrying out their duties, a security officer finds themselves in a situation where a person becomes ill or is injured and a doctor offers their help, refusing would go against all logic, as the doctor is far better suited to assist the person. The same applies if an off-duty police officer identifies themselves and offers to help—refusing such an offer seems completely illogical to me.

Regarding Module 6, page 3, the following leak leads to a 404 error due to the capital “O” in “Oshanswers.”

I received assistance from a supervisor who provided me with a working link, but correcting this link directly in the module would undoubtedly lead to a much better training experience.

One last point I would like to highlight is the waiting time for the verification of the First Aid CPR-AED Level C certificate. In my case, I completed this training with the Canadian Red Cross, and the verification can be done in less than one minute on the Canadian Red Cross website.

It is therefore very difficult to understand why a delay of five business days is required to validate the certificate in order to obtain the TCN.

I hope that my comments will help improve the training for future participants and that they will be beneficial to you as well.

Best regards,

Romain Denat

February 4, 2026
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Reply from Ontario Security License

Hello Romain,

Thank you for your feedback—we’re happy to confirm that our IT department has corrected the reported errors and updated the data. Please note that the TCN is issued only after the CPR provider directly verifies the certificate, which can sometimes take a few days and may result in a delay.

We wish you all the best with the next steps.

Ontario Security License team.

Rated 3 out of 5 stars

My experience

Everything was good, other than the fact that my CPR certificate took almost a week to verify.

February 1, 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you for your feedback. Please note that the TCN is issued only once the CPR provider has verified the certificate, which may take a few days and can cause a delay.

Good luck with the next steps.

Ontario Security License team.

Rated 1 out of 5 stars

I took a first aid course here

I took a first aid course here. The first aid instructor left without issuing our certificate and a want to be drill Sargent security instructor (I think he was the business owner) entered our class on our break and started to evaluate how he felt about us for some reason. I had a winter hat on because it was winter and it was also cold and he demanded I removed my hat (this person never introduced them self ).
I left the class to see if the first aid instructor was still here because I was there for a first aid course not security training.
This random instructor chased me out of the classroom and started to yelling to the reception desk not to talk to me.
His ego was hurt that I did not remove my hat and he said I wasn’t getting any certificate from his company. I tried to talk to the reception desk to see if anyone reasonable was working and threatened to arrest me and had another security guard from the office approach me.
I have been working security for 10+years there was no need for that small man to get upset and threaten me. I could not risk jeopardizing my security license which I already had so I left and they refused to refund my money.
My work arranged to have me attend the first aid course and despite completing it I had to pay another business out of my own pocket for the 2nd time and miss another day of work repeating the content.
I wish I let him arrest me and waited for the police to come but it wasn’t worth it to me due to this guys potential ability to black ball me within the industry/get my license removed.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience and Excellent Service

A tight, constructive answer you can use:

“My experience was great because the process was clear, organized, and respectful. Communication was timely, and expectations were easy to understand. The company is doing well in providing helpful guidance, maintaining professionalism, and creating a smooth, user‑friendly experience. Continuing to offer clear instructions and quick support will make the experience even stronger.”

October 31, 2025
Unprompted review
Ontario Security License logo

Reply from Ontario Security License

Hello Bernadin, thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience. Wishing you all the best!

Ontario Security License team.

Rated 5 out of 5 stars

I had An incredible experience with OSL…

I had An incredible experience with OSL TEAM . All are very helpful . Prices are reasonable .
Very helpful .

I am satisfied with their service . Especially Sam & Jagriti Helped me to go through the end steps and made sure I did all the help that I seeked for .

Impressive Services .

January 15, 2026
Unprompted review
Ontario Security License logo

Reply from Ontario Security License

Hello Mankiran, thank you so much for your kind words! We’re thrilled to hear you had such a positive experience, and we’ll be sure to pass along your appreciation to Sam and Jagriti. Wishing you all the best!

Ontario Security License team.

Rated 5 out of 5 stars

The course is so simple to understand…

The course is so simple to understand and meet the knowledge standard for security industry that makes the students very confident to go ahead with the objectives., Thanks

January 12, 2026
Ontario Security License logo

Reply from Ontario Security License

Hello Vijay, thank you for the review. We’re glad to hear you found the course clear and helpful. All the best with the next steps!

Ontario Security License team.

Rated 5 out of 5 stars

Every step is clear and informative

Every step is clear and very informative. I got it in black friday deal . Thanks Ontario security License..overall my journey is hassle free and quick.

January 12, 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you for the review, glad to hear the course was simple to navigate. Good luck with the next steps!

Ontario Security License team.

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