Don’t get me wrong, the boxer shorts are great,the problem lies in the loyalty shop,it is an absolute joke,there is never anything worth while in stock and you can’t contact them to ask or complain.as... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really like the socks and boxers. However, the quality of both has declined significantly; the fabric of the boxers is quite different from what it used to be and the prints fade quickly. The size... See more
Company replied
The quality is exceptional but the size isn't. I always have large and these have been sent as large but they do not fit me. Otherwise I love them
Company replied
The boxers fit well and the design is the least garish of the non-plain ones. I've cancelled my membership as they don't have a fly which I personally prefer and that isn't made clear in the product d... See more
Company replied
Company details
Written by the company
ON THAT ASS is a boxer shorts subscription service for anyone who doesn't want to wear boring boxer shorts anymore. Every month we deliver a brand new pair of boxer shorts with unique design to our members.
Contact info
's Hertogenbosch, Netherlands
- onthatass.com
3.2
Average
78K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Needed a replacement as my monthly…
Needed a replacement as my monthly order didn’t arrive, I send an email in this evening asking to be directed on how to request another pair be sent and had a reply back with postage details on my replacement being sent. Very fast in replying and very helpful Thank you Demi
April 22, 2026
Unprompted review
Reply from ON THAT ASS
Hi Cloe,
How nice to hear that you have had such a positive experience with Demi! We love to hear from our members and being able to help.
Thanks again, and have a beautiful day!
Kind regards,
Jikke | Team ON THAT ASS
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Asking for a review
Asking for a review? You still didn't deliver. Just another scam requesting for monthly payments. Let me asap know how to cancel this description?
April 22, 2026
Unprompted review
Reply from ON THAT ASS
Hi Vleerie,
Thank you for your review and for letting us know about this!
We value customer satisfaction above all and would like to have the opportunity to look into
your feedback further.
We have sent an email via Trustpilot and through this we would like to receive more
information from you. We will gladly help you further to resolve this issue as quickly as
possible.
In order to resolve the problem we will email you as soon as possible.
Kind regards,
Jikke | Team ON THAT ASS
Most comfy boxers I ever wore not a…
Most comfy boxers I ever wore not a single complaint so far
April 22, 2026
Unprompted review
Reply from ON THAT ASS
Hi,
How nice to hear that you have had such a positive experience with the boxers! We love to hear from our members.
Thanks again, and have a beautiful day!
Kind regards,
Jikke | Team ON THAT ASS
Very nice quality they send me for free
April 19, 2026
Unprompted review
Reply from ON THAT ASS
Hi Abdul,
How nice to hear that you have had such a positive experience with the free boxer! We love to hear from our members.
Thanks again, and have a beautiful day!
Kind regards,
Jikke | Team ON THAT ASS
I am happy that they came in a decent…
I am happy that they came in a decent time for a free product. The quality is nice, however they do fit a little big, which is my fault for choosing a big size. I will still wear them and will think about getting more in the future. Thank you!
April 22, 2026
Unprompted review
Reply from ON THAT ASS
Hey Lee,
How nice to hear that you have had such a positive experience! We love to hear from our members. You are always welcome to come back to try a different size.
Thanks again, and have a beautiful day!
Kind regards,
Jikke | Team ON THAT ASS
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Wife said nice ass lol
April 22, 2026
Unprompted review
Reply from ON THAT ASS
Hi Allan,
How nice to hear that! I hope you both will enjoy the boxers! Have a nice day.
Kind regards,
Jikke | Team ON THAT ASS
DO NOT BUY FROM HERE
I got a free trial to get one pair of boxers which were too tight and weren't comfortable. I canceled the membership but they are still trying to claw money even though I've canceled it. DO NOT EVER PURCHASE ANYTHING HERE THEY ARE FILTHY SCAMMERS
April 22, 2026
Unprompted review
Reply from ON THAT ASS
Hi Seth,
Sorry to hear this. We are more then happy to look into this with you. I have just send you an email through Trustpilot. Once we hear back from you, we will respond as soon as possible.
Kind regards,
Mostach | Team OTA
Not received the boxers
April 22, 2026
Unprompted review
Reply from ON THAT ASS
Hi Lily,
Sorry to hear that you are missing a delivery. We are more then happy to look into this with you. I have just send you an email through Trustpilot. Once we hear back from you, we will respond as soon as possible.
Kind regards,
Mostach | Team OTA
Absolute Scam
They hook you in with poor quality underware and then try to tie you in to a subscription, avoid at all costs. I cancelled as soon as they sent the first pair and this didn't work. I'd advise cancelling your Pay pal payment to them, crooks.
February 18, 2026
Unprompted review
Reply from ON THAT ASS
Hi,
Sorry to hear that you have experienced OTA this way.
We are more then happy to look into this with you. I have just send you an email through Trustpilot. Once we hear back from you, we will respond as soon as possible.
Kind regards,
Mostach | Team OTA
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Reply from ON THAT ASS
Hi,
Sorry to hear that you are missing a delivery. We are more then happy to look into this with you. I have just send you an email through Trustpilot. Once we hear back from you, we will respond as soon as possible.
Kind regards,
Mostach | Team OTA
One of the many ways to deceive…
One of the many ways to deceive people....
April 20, 2026
Unprompted review
Reply from ON THAT ASS
Hi,
Thank you for your feedback. We’re sorry to hear that this was your impression. Transparency is very important to us, and we aim to clearly communicate how our membership and offers work.
We’d appreciate the opportunity to review your experience and address any concerns you may have.
We’ve reached out to you via Trustpilot to take a closer look at your case and get this sorted for you as soon as possible.
Kind regards,
Natalya | Team ON THAT ASS
Reply from ON THAT ASS
Bonjour Taariq,
Nous sommes ravis d'apprendre que ton expérience a été si positive ! Nous apprécions toujours beaucoup les retours de nos membres.
Encore merci, et passe une excellente journée !
Cordialement,
Jikke | Team ON THAT ASS
I really like, but...
I really like the socks and boxers. However, the quality of both has declined significantly; the fabric of the boxers is quite different from what it used to be and the prints fade quickly. The sizes of the socks vary a lot.
April 1, 2026
Unprompted review
Reply from ON THAT ASS
Hi Bruno,
Thank you for your feedback. We’re glad to hear you like the socks and boxers, but we’re sorry to learn that you’ve noticed a decline in quality and inconsistencies in sizing. This is not the experience we aim to provide.
Your comments regarding the fabric, print durability, and sizing are very valuable and will be shared with our product team for review and improvement.
We’ve reached out to you via Trustpilot to take a closer look at your case and get this sorted for you as soon as possible.
Kind regards,
Natalya | Team ON THAT ASS
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Oplichter
Oplichter. Scammer.
They cheat you by selling expensive underware by subscription, the subscription you were never aware you have asked for. Every word they used was presented in a deceptive way.
I am calling my lawyer on this.
March 25, 2026
Unprompted review
Reply from ON THAT ASS
Hi,
Thank you for your review. We are sorry to hear that you feel this way.
We are sorry to hear that your experience with ON THAT ASS was negative. We would like the opportunity to look into this further and better understand what happened.
I’d be happy to look into it with you so we can sort it out for you.
I’ll send you an email right away so we can sort this out.
Kind regards,
Myriam | Team ON THAT ASS
Waiting and waiting they sent me an…
Waiting and waiting they sent me an email today dated 12/4/26 can not get in touch with them to stick there free pants customer service does not exist don’t bother with a rubbish company….when I seen the feed back from others thought I’ve made a terrible mistake..do not want even the free pants keep them ,very very slow antony sheehan
April 4, 2026
Unprompted review
Reply from ON THAT ASS
Hi,
Thank you for your review and for sharing your experience with us.
We are sorry to hear that you feel disappointed. We understand how frustrating it can be when you are waiting for an update or delivery.
We would like the opportunity to look into this for you and help resolve the situation as quickly as possible. We have sent you a message via Trustpilot and kindly ask you to reply with your account details so we can check everything for you.
We hope to hear from you soon.
Kind regards,
Myriam | Team ON THAT ASS
Be careful
Be careful, the free product comes at a cost of forced subscription. You have to pay at least once after in order to be able to cancel.
April 20, 2026
Unprompted review
Reply from ON THAT ASS
Hi Abdelrahman,
We’re sorry to hear that you feel this way about the subscription and the free offer.
Thank you for your review and for sharing your details with us.
I’d be happy to look into it with you so we can sort it out for you.
I’ll send you an email right away so we can sort this out.
We look forward to your response. Our apologies for the inconvenience!
Kind regards,
Myriam | Team ON THAT ASS
Hi love the on that ass boxers
Hi love the on that ass boxers , so comfy and well made didn't like boxers until I tried these now I love them
April 16, 2026
Unprompted review
Reply from ON THAT ASS
Hi Edwin,
thank you for your review.
We are glad that you love the Boxershorts!
Kind regards,
Deborah | Team ON THAT ASS
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Scam
Classic "free stuff" scam to catch people who don't read the fine print stating the 12.99 monthly payment. Stay clear
Edit: no. From the other reviews it looks like its a pain to cancel atleast without paying atleast once. Paying 13 bux for one underwear a month when you can buy plenty good underwear (really good underwear) for less in bulk, when you need it is a better idea and doesn't lock you in to a silly subscription model
April 19, 2026
Unprompted review
Reply from ON THAT ASS
Hi,
Thank you for your feedback. We’re sorry to hear that this was your impression and understand your concerns. We want to clarify that our free trial includes a membership that continues as a monthly subscription, and the applicable terms are shown during the sign-up process.
That said, we regret that this was not clear or did not meet your expectations, and we truly appreciate you sharing your perspective.
We’ve reached out to you via Trustpilot to take a closer look at your case and get this sorted for you as soon as possible.
Kind regards,
Natalya | Team ON THAT ASS
Decent quality boxers
April 17, 2026
Unprompted review
Reply from ON THAT ASS
Hi,
Thank you for your feedback! We're glad to hear you’re happy with the quality of the boxers. We appreciate you taking the time to share your thoughts!
Kind regards,
Natalya | Team ON THAT ASS
Great fitting product
Great fitting product. Supportive and comfortable.
April 18, 2026
Unprompted review
Reply from ON THAT ASS
Hi Hollie,
Thank you for your great feedback! We're happy to hear the fit is perfect and that you find them supportive and comfortable.
Kind regards,
Natalya | Team ON THAT ASS
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