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Onward Waste Ltd Reviews 

751
•
TrustScore 5 out of 5

4.8

Garbage Collection Service
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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the highly reliable and efficient garden waste collection service, noting that staff members always arrive on schedule and handle bins with great care. People frequently mention that reaching out to the office is simple and that the team is consistently helpful, polite, and professional when organizing regular pickups. However, some customers also noted occasional issues regarding missed collections or delayed responses to their phone calls and emails. A few people experienced frustrating inconveniences when items were sent to incorrect addresses or when communication became temporarily unavailable.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, reliable, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, polite, and professional... See more

Delivery service

Users describe positive interactions with delivery service, highlighting consistent on-time collections and... See more

Customer service

People report positive experiences with customer service, noting that staff are consistently pleasant,... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting reliable communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was very easy to use the garden waste collection service. Payment was made online, bags delivered to my house then very easy to book collection online once the bags were filled. Excellent, quick an... See more

Rated 5 out of 5 stars

I have been using onward waste since lockdown . I find them very good ,I can't always get my bin curbside but after phoning and explaining why they collected it from behind the hedge. I also like t... See more

Rated 5 out of 5 stars

I lost my husband 4 years ago. My garden became my saviour. I was able to arrange pots plants etc. You have helped more than you know by providing garden bags and pick them up. These days it's not alw... See more

Rated 5 out of 5 stars

Onward Waste are excellent. Trying to deal with our local council is a nightmare, with a website that takes you round in circles but with Onward Waste you can find your way around easily or just email... See more

Company details

  1. Garbage Collection Service

Contact info

4.8

Excellent

TrustScore 5 out of 5

751 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(751)

109 reviews in the last 12 months

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