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Onward Waste Ltd Reviews 

750
•
TrustScore 5 out of 5

4.8

Garbage Collection Service
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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite staff and reliable waste collection team for always showing up punctually on scheduled dates. Clients highlight how simple the booking process is and how much easier it makes managing household waste. People also appreciate the helpful office team, noting that phone and email communications are handled efficiently and pleasantly. Some reviewers were not happy with occasional missed collections, mentioning that waste was occasionally left behind unexpectedly and required follow-up calls. A few consumers also noted that bins were sometimes placed incorrectly after emptying or that reaching support posed communication challenges at times.

What people talk about most

Service

Users describe positive interactions with service, noting that collections happen regularly on scheduled days... See more

Staff

Customers had overwhelmingly positive experiences with staff, highlighting their helpfulness and... See more

Delivery service

Consumers find delivery service to be efficient, noting consistent collection on time and good online... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful, friendly, and efficient support... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting quick, friendly, and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was very easy to use the garden waste collection service. Payment was made online, bags delivered to my house then very easy to book collection online once the bags were filled. Excellent, quick an... See more

Rated 5 out of 5 stars

I have been using onward waste since lockdown . I find them very good ,I can't always get my bin curbside but after phoning and explaining why they collected it from behind the hedge. I also like t... See more

Rated 5 out of 5 stars

I lost my husband 4 years ago. My garden became my saviour. I was able to arrange pots plants etc. You have helped more than you know by providing garden bags and pick them up. These days it's not alw... See more

Rated 5 out of 5 stars

Onward Waste are excellent. Trying to deal with our local council is a nightmare, with a website that takes you round in circles but with Onward Waste you can find your way around easily or just email... See more

Company details

  1. Garbage Collection Service

Contact info

4.8

Excellent

TrustScore 5 out of 5

750 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(750)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 5 out of 5 stars

Great service.

Great idea to include collection dates on a calendar, it’s on my fridge to remind me when to put out the bin. Always collected on time. Can’t comment on the person who collects as he’s always here so early but bin always put back on kerb (unlike council bin men who just throw the bins over the street!!) Would recommend this service and it saves a trip to the tip every month, win,win :)

April 23, 2025
Rated 5 out of 5 stars

I absolutely recommend them.

They're really good. The drivers are incredibly helpful and have gone out of their way to check whether I want a collection when I've forgotten to put the bin out. The office have always been friendly and responsive when I've needed to call them.

April 22, 2025
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