Very impressed with the high level of service and instant communication. Ordered a device and arrived in under 24 hours. Also couldn’t find the specific device available anywhere and Ooodles had it.
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See what reviewers are saying
Ooodles is great! We use over 50 devices from them because they offer a good variety of devices, respond quickly when I make contact, and take action as soon as possible when we need repairs, etc. The... See more
Company replied
Helpful when selling to me and getting me to commit to the credit agreement. But when it came to delivery the process was dreadful. No confirmation of order being accepted, No email to confirm shippin... See more
Company replied
I needed to lease a laptop to replace my old, broken one for a few months. They're one of the few companies that are confident enough to actually display prices on their website, which made them an... See more
Company details
About Ooodles - The IT procurement & Lifecycle solution for SMEs
Written by the company
👉 What's Ooodles:
Ooodles is the most flexible IT procurement & lifecycle solution for small-to-medium businesses.
It integrates logistics and financial services and allows companies to lower costs and seamlessly manage their IT 🖥️ devices in one centralised platform.
👉 How we help your business:
- Buy or lease high-spec devices, new or "as-new"
- Ship, track, manage devices from one platform, at the click of a button
- Benefit from cost-effective IT lifecycle management when you select the Ooodles Flex or Ooodles+ option
👉 IT hardware: a business-critical choice for your company:
The IT device you equip your team with is a business-critical choice. You should not compromise because it has a direct impact on:
- Performance
- Efficiency
- Security
- Sustainability
- Employee's engagement
and ultimately how successfully your business can satisfy your customer’s needs. We live in a digital economy and AI is coming: but these technologies run on a piece of IT hardware. Every business leader must make a strategic choice and Ooodles offers the best solution to stay on the forefront of the IT needs.
👉 Ooodles vision:
To make access to tech devices so flexible that IT hardware instantly adapts to the business needs without restrictions.
👉 More about Ooodles:
Built by industry experts and trusted by over 220 SMEs, Ooodles is the most flexible solution to buy, lease, return, repair, and upgrade IT devices whilst embracing the circular economy.
Contact info
7 Stratford Place, W1C 1AY, London, United Kingdom
- +44 (0) 203 608 8618
- support@ooodles.com
- ooodles.com
4.6
Excellent
303 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and delivery
March 29, 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thank you, Emma! We're thrilled to hear that you're happy with our service and delivery. We appreciate your support! Look forward to helping you out again soon. Team Ooodles
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Highly recommended!
Very efficient service and speedy next day delivery, what a great company.
March 30, 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hi Peter,
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that our service was efficient and speedy. It's like we've got the Flash on our delivery team!
We're all about making our customers happy, and we're so glad we could deliver on that promise for you. If you ever need anything else, please do reach out!
Thanks again for your support, Peter! You rock!
Great Service!
Very easy to use, and very helpful customer service. Once order was confirmed, my laptop arrived the next day.
March 29, 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hey Ben!
Thanks for taking the time to leave a review, we're glad to hear that you had a positive experience with our service.
We always strive to make sure our customers have a smooth and stress-free experience when shopping with us. Enjoy your new laptop and don't hesitate to reach out if you need any further assistance!
Cheers! 🎉💻
Fraud from the top!
I was a victim of fraud and someone used my details to purchase a MacBook pro.
I immediately called up and they said they had delivered the product already, which NEVER arrived to my address.
I got the company to run an investigation and they said they couldn't do anything as the product had been delivered.
After asking how the perpetrator managed to get a MacBook without them verifying my identity they said they did not have to.
Also I said where is the MacBook, they got the courier to send through a picture of the delivered item on a doorstep with my name on the delivery address!
I then sent the company a recording of my front door which I have been living at for over 20 years and explained that clearly the fraud must be inhouse or with the transport company involved aswel as the house in the picture they sent was NOTHING like my house!
They did not bother responding back to my emails and since found out they put a CCJ in my name without ever informing me about the outcome of their investigation or validating my claim that the fraud has been committed by someone in their company! Even when I had provided them proof!!
Absolutely disgusting behaviour from this company, I would not trust them if you are considering do ing any kind of business with them!!!
August 26, 2022
Unprompted review
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
We are sorry to hear about your experience and are currently reviewing the case internally. We will provide more details here / get in touch very shortly
Update 3/04:
We have been in contact with the person who left the review to let him know that we have definitely not issued a CCJ against his name, and will be happy to provide further details to him individually.
Back in January when the issue occurred, we reviewed the video that was submitted to us, as well as other elements from our delivery partner and decided to
1- not charge this person who appears to have been the victim of identity fraud (nor pursue any legal avenues)
2- amend some of our security checks
PS5 w/ god of war rental review
The item got delivered in time and had everything that was said to be included.
March 26, 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
James,
We're glad to hear that our PS5 w/ God of War rental met your expectations and was delivered on time. We'd give ourselves a pat on the back, but we're too busy playing God of War on our own PS5s. Thanks for renting with us, and happy gaming!
Best,
Sonny (definitely not playing God of War right now...)
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We have used Ooodles as our primary…
We have used Ooodles as our primary hardware supplier for the past 12 or so months. The flexibility they provide us covers our fast-paced and rapidly growing business. The team at Ooodles are always on hand to help and we could not be happier with them as our supplier. There is no one offering a comparable service!!
Thanks Team Ooodles, we value you immensely!
March 28, 2023
Unprompted review
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Alan!
Thanks for taking the time to leave such a lovely review. We're thrilled to hear that we've been able to support your rapidly growing business with the flexibility you need.
We pride ourselves on having a team that is always ready and willing to help, so it's fantastic to know that we're meeting your expectations. And of course, we're absolutely over the moon to hear that you think there's no one offering a comparable service!
Thanks for being such a fantastic customer and for choosing Ooodles as your primary hardware supplier. We value you immensely too, and we're always here to help if you need anything.
Cheers to a continued successful partnership!
What a gem to to find when sourcing my IT Solutions
Effortless from start to finish, Sarah at Ooodles was perfect, she stayed in touch regularly, it was a simple and concise process. I can recommend if your looking to make your IT requirements affordable and effortless then give them a call. Many many thanks to Sarah you were a star!
March 23, 2023
Unprompted review
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thanks for taking the time to leave us such a glowing review! We're thrilled to hear that you had such an effortless experience working with Sarah at Ooodles. We'll be sure to pass along your kind words to her - she'll be over the moon to hear that she's been such a star!
We're so glad that we could help make your IT requirements affordable and straightforward. We pride ourselves on providing a simple and concise process for all of our customers, so it's fantastic to hear that we delivered on that promise for you.
Thanks again for your recommendation - we truly appreciate it. Don't hesitate to reach out if there's anything else we can do to help you out in the future!
Best,
Team Ooodles
First class from start to finish
March 20, 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hey Paul!
Thanks for taking the time to leave such a great review - you just made our day! We're thrilled to hear that you had a first-class experience with us from start to finish.
We pride ourselves on providing exceptional service and it sounds like we hit the mark with you. We hope to have the pleasure of serving you again soon!
Cheers!
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hey Jenny!
Thanks so much for taking the time to leave a review! We're thrilled to hear that you had a great experience with our patient advisors - they really are a fantastic bunch.
And as for our deals being cheap - well, we like to think of them as "affordable" or "budget-friendly". But hey, we'll take "really cheap" as a compliment too!
Thanks again for your kind words, Jenny. We hope to see you back soon for more great deals and friendly service
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Excellent customer service I would…
Excellent customer service I would definitely refer friends
March 20, 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hey Dawn!
Thanks a bunch for leaving such a sweet review! We're thrilled to hear that you had an excellent experience with our customer service team.
Your referral means the world to us! We're always looking to spread the word and help as many people as possible. So, please don't hesitate to let your friends know about us.
Thanks again for your kind words and support. Have an awesome day!
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hey Sarah,
Thanks for the awesome review! We're stoked that your item arrived faster than a cheetah on Red Bull and that you're very pleased with your purchase.
If you ever need anything else, you know where to find us. We'll be here, sipping on our coffee, ready to impress you with our speedy delivery once again!
excellent product and service!
March 15, 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thank you, Viktor! Enjoy your tech and let us know when we can help you again! Team Ooodles
Really easy process to apply
Really easy process to apply. No hard credit search and gad my ps5 delivered the next day! Spoke to a lovely member off staff on the phone that confirmed delivery. Very happy and will definitely use again
March 10, 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hey Aimee!
Thanks a ton for taking the time to leave us a review! We're thrilled to hear that you found the application process to be smoother than a buttered-up ice rink.
Our team is over the moon that you had a lovely experience with them. They're really sweet, and they work hard to make sure our customers are happy campers.
We're also happy to hear that your PS5 arrived in a flash! It's like the Flash himself delivered it to you. We're happy that you're happy and that you can get to gaming in no time.
Team Ooodles
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Sarah from the business customer care…
Sarah from the business customer care team has the patience of a saint! As a business we’re always looking for the most tax efficient ways of operating and looking for the best technology to run our small business. We lease a few items from here and have recently had to change a few items - Sarah’s always been on hand to help. She’s an asset to the company.
March 11, 2023
Unprompted review
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Matt! Thank you for taking the time to leave such a positive review of our business and specifically highlighting Sarah from our Business Team. We are delighted to hear that Sarah has been able to provide you with the assistance you needed in a timely and efficient manner. We are proud to have her on our team and we will be sure to pass on your kind words to her.
We understand that as a business, tax efficiency and the best technology are important factors in your operations.
We are committed to providing high-quality products and services to our customers, and it is great to hear that we have been able to meet your needs. Please do not hesitate to reach out to us if you require further assistance, as we are always happy to help.
Team Ooodles
Quick and easy with good customer service
Really positive experience, from browsing available handsets to delivery. Everything was made easy and transparent. I even got a phone call to confirm the order and delivery date, which was next day! Good prices and options. Feels like a small and personal business. Would recommend
March 6, 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hey there Em!
Wow, we are thrilled to hear that you had such a positive experience with us! We're so glad that you found browsing our selection of handsets to be easy and transparent. We like to keep things simple and straightforward - after all, life's complicated enough already!
And we're stoked to hear that you got a call to confirm your order and delivery date. We like to keep in touch with our customers and make sure everything's crystal clear. Plus, who doesn't love speedy delivery? We're all about getting you what you need when you need it!
Thanks so much for recommending us - it means the world to us! We strive to provide a small and personal touch to our business, even though we're actually kind of a big deal. ;) We're glad you felt that personal touch, and we hope you'll come back and see us again soon!
Team Ooodles
iPad Air from Ooodles
Ive had my iPad Air for just over a week now and I am really happy with it first time I have rented Ooodles made the application really easy. I have taken a two year period which works out at 19.99 a month then after the two years is up I can get a upgrade. Very happy
February 27, 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hey there!
Thanks for the review, it's great to hear that you're enjoying your new iPad Air! It sounds like you made a wise choice with the rental and subscription plan.
Keep on Ooodling and enjoying your tech!
Beautiful order to delivery!
Beautiful step by step on the ball communication, verification and delivery as arranged and promised of exactly the brand new iPhone 13 pro I wanted and ordered- what a pleasure, thank you
March 1, 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thank you for taking the time to write such a glowing review of our service!
We're thrilled that everything went smoothly, and we hope you enjoy your new iPhone 13. Just remember, if you ever need any assistance, don't hesitate to reach out.
Thank you again for choosing Ooodles, and happy phone-ing!
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Good product, not such good customer care
Product we hired for a work project was great, but customer experience not so good. We returned the phone on time (3 month rental) in perfect condition but they took an extra month’s direct debit (£89.99) without notification. Chased them twice on this and told it would be returned within 3-5 days but still no refund a month after first requesting it. Such a pain to have to chase a company like this. Friendly and helpful customer service people, but not great systems. I wouldn’t use them again until/unless they guarantee smoother contract exit.
February 27, 2023
Unprompted review
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
We are sorry to hear about your recent negative experience with us. We strive to provide excellent customer service and have to hold our hand up: we did not meet the standard in this case.
We have reached out outside of Trustpilot to address the problem as quickly as possible and have made some changes internally to improve the process for the future. We apologise for the inconvenience!
So easy to sort out on line delivery…very good all round experience thanks once again
So easy to sort out on line delivery very quick phone very good thank you
February 22, 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thank you Michael for the kind words and feedback! We're so glad to hear your online delivery experience was top-notch. We look forward to serving you again soon. Team Ooodles
Excellent customer service as always 😊
February 23, 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thanks Gareth! We always strive to provide excellent customer service and are glad that you appreciate our efforts! As you know we're here if you should need anything else! Team Ooodles!
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