I’ve been using Opal Transfer for over 3 years to send money from the UK to Bulgaria, and I’m extremely satisfied. Transfers are always fast, secure, and very easy to arrange. I’ve never had any iss... See more
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See what reviewers are saying
I’ve been using Opal Transfer for several years to move money between my accounts in different countries, and the experience has consistently been excellent. Transfers are always reliable and on time.... See more
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I've had a terrible experience with Opal Transfer. My money was held for a ages, with little to no comunications about why. What should have been a straightforward transfer turned into a drawn-out pr... See more
Company replied
I’ve been using Opal Transfer and honestly it’s been a really good experience. The app is easy to use and everything works smoothly. What I like most is the customer support, especially the fact that... See more
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Company details
Written by the company
This is the place for your fast, safe, and easy money transfers. Opal Transfer has almost 23 years of experience in financial services and is powered by a community of over 350,000 active money senders and more than a million money receivers who transfer funds to and from 41 EU and non-EU countries. How does it work? You can simply use the Opal Transfer mobile app, website, or call us to send money over the phone. Call centre assistance is available 6 days a week in multiple languages to help with any questions you may have. Try and enjoy instant transfers in your language.
Contact info
1 King William Street, EC4N 7AF, London, United Kingdom
- +44 20 7022 0995
- info@opaltransfer.com
- opaltransfer.com
4.5
Excellent
675 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service 👏 👍 👌
June 20, 2022
Unprompted review
Reply from Opal Transfer
Dear Aisha, thank you for your great review and kind words! We value your experience with us and your opinion. Please follow us on Facebook Opal Transfer, and Instagram for the latest updates and offers.
Best wishes from us!
Excellent customer service
Excellent customer service
Very helpful
Highly recommended
Thanks
June 14, 2022
Unprompted review
Reply from Opal Transfer
Dear Ruben, thank you for your excellent review and taking the time to write it! We are happy to hear that you are satisfied with our money transfer and customer service. We appreciate your trust. Please follow us on Facebook Opal Transfer, and Instagram for the latest updates and offers.
Best wishes from us!
Very satisfied with Opal transfer…
Very satisfied with Opal transfer services, and keep using them for the last six years. Excellent customer service, when needed. Polite, friendly,and very helpful staff.
June 10, 2022
Unprompted review
Reply from Opal Transfer
Dear Vyara, thank you so much for your excellent review and loyalty! We are overwhelmed by your kind words and very happy that you are satisfied with our money transfer services and assistance.
For the latest updates and campaigns, you can follow us on Facebook Opal Transfer, and Instagram.
Best regards from our team!!
Thank you Iam so Happy with opal…
Thank you Iam so Happy with opal transfer servise.
June 10, 2022
Unprompted review
Reply from Opal Transfer
Dear Radovan, thank you so much for your great review! We are also happy that you are satisfied with our money transfer services. We always strive to offer you an excellent customer experience. For the latest updates and campaigns, you can follow us on Facebook Opal Transfer, and Instagram.
Best regards from our team!
Very good service run by Bulgarians…
Very good service run by Bulgarians Very impressed with all the attention and patience which you show to me . I am also very impressed with how professional you all act. Thank you very much and I will continue using your help in future.
June 9, 2022
Unprompted review
Reply from Opal Transfer
Dear Martin, thank you so much for making our day more beautiful with your kind words! Our Bulgarian operators are happy they could be at your service. We always do our best to support you with fast money transfers and provide a great customer experience. For the latest updates and campaigns, you can follow us on Facebook Opal Transfer BG, and Instagram.
Best regards from us!
Very poor service run by russians
Very poor service run by russians. Nobody answers the phone, no control over the account.
May 11, 2022
Unprompted review
Reply from Opal Transfer
Dear Olivia, we are sorry to hear that you had this experience! We want to help you improve it, so please give us more details about your issues by calling us at +44 (0)20 7022 0995 or writing us on WhatsApp at the same number.
Opal Transfer Ltd is an independent company established in the UK in 2003. Our diverse and multicultural team is made of 50 expats living and working in the UK and other 4 countries. At Opal Transfer we embrace all nations and respect all people's rights and liberties.
Best regards,
Opal Transfer Team
Great money transfer company.
I am using Opal transfer for a few years now, and never had any issues. Fast , safe, low fees money transfer at a great exchange rate. Recently, I was in contact with Irina from the Romanian team who was very helpful, polite, and professional.
I will definitely keep using them.
April 28, 2022
Unprompted review
Reply from Opal Transfer
Dear Bogdan, thank you so much for such a great review! Your kind words made our Friday brighter. We always do our best to provide a great customer experience, and we are happy that you chose our money transfer services. Please, let us know on WhatsApp if you have any questions or suggestions. For the latest updates and campaigns, you can follow us on Facebook Opal Transfer RO, and Instagram.
Best regards from us!
Cele mai calde urări din partea noastră!
Thank you
I want to thank operator Anita. Very good operator. Anita, thank you for giving me help. You treated me very well. This is my gratitude to you.
April 12, 2022
Unprompted review
Reply from Opal Transfer
Dear Marina, thank you so much for such a lovely review! You put a large and bright smile on our faces today.
We are happy that you are satisfied with our money transfer services and our operator's live assistance. We are always here to support you either on the phone or on WhatsApp.
Please follow us on Facebook Opal Transfer and Instagram for the latest news.
Best wishes from our team!
I'm always using this service
I'm always using this service, for me is the best and fastest transfer!
Thank you!
April 6, 2022
Unprompted review
Reply from Opal Transfer
Dear Elena, thank you so much for your excellent review!
We are happy you enjoy using our money transfer services and we are here to support whenever you need us.
Please follow us on Facebook Opal Transfer, Instagram, and YouTube for the latest updates.
Best wishes from us!
The best money transfer for me.
The best money transfer for me.
Safe,good rate exchange and fas
Thank you Opal Transfer
March 24, 2022
Unprompted review
Reply from Opal Transfer
Dear Marian, thank you so much for this excellent review! Îți mulțumim mult pentru cuvintele frumoase și pentru recenzia excelentă!
We are happy you enjoy using our money transfer services and we are here to support whenever you need us.
Please follow us on Facebook Opal Transfer RO, Instagram, and YouTube for the latest news.
Best wishes from our team!
Cele mai bune gânduri din partea noastră!
Great service!
Thank you so much Bulgarian team!
Very friendly, excellent support, helpful, always kind and competitive!
Highly recommend!
March 7, 2022
Unprompted review
Reply from Opal Transfer
Dear Tihomira, thank you for your wonderful review and recommendation! We appreciate you taking the time to write it and making our day so beautiful. We are always here to assist you and provide you with an excellent experience.
Please follow us on Facebook Opal Transfer BG and Instagram for the latest news.
Best wishes from us!
1 star
I purposefully gave 1 star because OpalTrasnfer removed my Russian recipients and kept the Ukrainian recipients. It is vile, mean and disgusting of Opal to brazenly climb into my personal account and delete something there without my knowledge. I didn't give permission for this. You have lost a client!!!
March 7, 2022
Unprompted review
Reply from Opal Transfer
Dear Agnes, thank you for your message! We are sorry you feel this way and for any inconvenience caused. We kindly advise you to contact our Customer Service at +44 (0)20 7022 0995 or +44 (0)20 7976 5445 or give us more details in a private message to check the situation quickly.
At Opal Transfer, we respect and support all people's freedom, rights, and free will. Looking forward to hearing from you.
Best regards,
Opal Transfer Team
Pleasure to deal with:)
February 16, 2022
Unprompted review
Reply from Opal Transfer
Dear Justyna, thank you for your lovely feedback! We are happy that you chose our services and we could help you. Whenever you need us, we are here to support you.
For the latest news, please follow us on Facebook Opal Transfer, Instagram, and YouTube.
Best wishes from our team!
Guys thanks for great service it is a…
Guys thanks for great service it is a pleasure to cooperate with you never any problems many on time I'm so satisfied
Thanks
January 24, 2022
Unprompted review
Reply from Opal Transfer
Dear Pawel, thank you for your kind words and review! We are happy to hear that you are satisfied with our services. Whenever you need to transfer money to your loved ones and look for advice, we are here to support you.
For the latest news, please follow us on Facebook Opal Transfer (EN, PL), Instagram, and YouTube.
Best wishes from our team!
Always helpfull staff
Always helpfull staff
Thank you Daria for today
January 22, 2022
Unprompted review
Reply from Opal Transfer
Dear Mariia, thank you for your great review and kind words! We are here to support you with fast money transfers and make your life easier every day. It's a promise we made and kept since 2003.
For the latest news, please follow us on Facebook Opal Transfer (EN, PL), Instagram, and YouTube.
Best wishes from our team!
Definitely Recommending Opal Transfer
Been with Opal Transfer for probably a decade now and never had an issue, definitely recommending the services they are offering. Keep going Opal Transfer.
January 17, 2022
Unprompted review
Reply from Opal Transfer
Dear Aga, what a lovely review! We value deeply your loyalty and trust and we thank you for your kind words! They warm our hearts and energize our minds. We are here to support your whenever you need to transfer money or make payments with Opal Transfer.
For the latest news, please follow us on Facebook Opal Transfer, Instagram, and YouTube.
Best wishes from our team!
Trustworthy this company
I trust this company. They call you immediately if something is wrong with a transaction and take minimum time to solve the issue. Very pleased.
January 15, 2022
Unprompted review
Reply from Opal Transfer
Dear Liana, thank you for your great feedback! We value your trust, and we are here to support your whenever you need to transfer money or make payments with Opal Transfer.
For the latest news, please follow us on Facebook Opal Transfer, Instagram, and YouTube.
Best wishes from our team!
Absolutely Fabulous Service from Opal…
Absolutely Fabulous Service from Opal transfer! I’ve been sending my money through them for last few years and I am very happy and satisfied with their service. They are always very helpful and service is quick and easy. The transfer is done on the same day if you call before midday. No fuss no problem no worries at all! Highly recommend! And it’s cheap!
Phone service operators are very polite and lovely. Especially Daria! Thank you Opal Transfer.
January 14, 2022
Unprompted review
Reply from Opal Transfer
Dear Olimpia, what a lovely review! Our colleagues will be so happy to read your comment and we thank you for brightening our day! We value your experience and opinion, and we are always here to support you with fast money transfers and advice.
For the latest news, please follow us on Facebook Opal Transfer, Instagram, LinkedIn, and YouTube.
Best wishes from Opal Team!
Thanks to opal transfers Bulgarian team…
Thanks to opal transfers Bulgarian team for great service. Highly recommend them.
January 13, 2022
Unprompted review
Reply from Opal Transfer
Dear Desislava, thank you for your lovely words and feedback! This review makes our day brighter! We are always here to support you with fast transfers and advice when you need us.
For the latest news, please follow us on Facebook Opal Transfer BG, Instagram, and YouTube.
Best wishes from Opal Team!
Best staff!!!!
Best staff!!!!! Thank you so much -always kind ,helpful and competitive.
December 31, 2021
Unprompted review
Reply from Opal Transfer
Dear Mrs. Sobolyeva, thank you for your kind words! We are so happy to receive such lovely feedback.
We are here to support you whenever you need to transfer money or friendly advice.
Happy New Year! ✨ The best wishes in 2022 from our team! 💙💚
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