We used Open Law for the sale of 2 x properties and additionally a name change on the Land Registry for both houses. Despite being messed about by the buyers of both properties Kim Taylors Team at... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely fantastic service from start to finish! Lisa and her amazing team — Rachael, Donna, and Harriet made the process of buying our first home so smooth and stress-free. They were always profess... See more
Company replied
Kim Taylor at the Honley office has been absolutely fantastic throughout the sale process for our late mum’s house. It was not an easy journey, due to a number of stumbling blocks, but the care, empat... See more
Company replied
Absolutely great from start to finish. Couldn't praise them highly enough. Special mention to Rachael Passmore who looked after me from start to finish. She looked after every detail. Her commun... See more
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Company details
Written by the company
At Open Law we have a collective passion to offer a different approach to law. We have experienced the ups and downs that life occasionally brings and feel we can help people on a more down to earth level. We are here to help and guide our clients through difficult or confusing situations. We view all of our clients as people first, we are committed to offering something that is often lacking in our profession; a quality service with the personal touch and support that you need, both now and into the future. If you find that you need our help our door is always open.
Contact info
Britannia Mills, Slaithwaite, HD7 5HE, Huddersfield, United Kingdom
- 01484840445
- info@open-law.co.uk
- open-law.co.uk
4.7
Excellent
251 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Kim Taylor at the Honley office was fantastic!
Kim Taylor at the Honley office has been absolutely fantastic throughout the sale process for our late mum’s house. It was not an easy journey, due to a number of stumbling blocks, but the care, empathy, expertise and commitment Kim provided really made the difference in what at times was a very emotional process for us. We wouldn’t have wanted anyone else by our side on this and honestly can’t recommend Kim enough. Thank you
August 7, 2025
Unprompted review
Reply from Open Law
Thank you so much for your heartfelt review Katie.
We’re truly grateful for your kind words and are so pleased that Kim at our Honley office was able to support you through such a difficult and emotional time. Selling a loved one’s home is never easy, and we’re honoured to have been by your side throughout the process.
Kim’s care, empathy, and dedication are exactly what we strive for at Open Law, and it means a great deal to know that her support made a difference. We’ll be sure to pass on your lovely feedback to Kim and we know it will mean the world to her.
If you ever need assistance in the future, whether with property matters or something like setting up a will, please don’t hesitate to reach out. We’re always here to help.
Warmest wishes,
From the Team at Open Law
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Great service
Great service, help and responses all the way through the conveyancing process. I look forward to the next one with Open Law.
November 12, 2024
Unprompted review
Reply from Open Law
Thank you so much for your kind feedback Richard!
We're really pleased to hear that you felt supported throughout the conveyancing process. Our team works hard to ensure everything runs smoothly, so it’s lovely to know that made a difference.
We’re looking forward to working with you again when the time comes!
And just as a helpful note, if your property transaction has resulted in any changes to your assets, it might be a good time to consider setting up or updating your will. We offer a straightforward wills service and would be happy to help with that too.
Thanks again for choosing Open Law!
Sale and Purchase
Kim and team were exceptional throughout our purchase, being patient and pragmatic through a sale made all the more complicated by a 'challenging' solicitor down the chain. Fees were reasonable and clear with no hidden surprises. Would definitely use again although hope not to have to!
August 1, 2025
Unprompted review
Reply from Open Law
Thank you so much for your lovely review! We're delighted to hear that Kim and the team were able to guide you through a challenging sale with patience and pragmatism. It’s always our goal to make the process as smooth and transparent as possible, so we're glad our fees and service met your expectations.
While we completely understand your hope not to go through another move anytime soon, we’d be more than happy to assist again if needed. And on that note, with any change in assets, such as a property purchase, we always recommend reviewing or setting up a will to ensure everything is protected and clearly outlined for the future. If that’s something you’d like help with, our team would be happy to guide you through the process.
Thank you once again for choosing Open Law and weyou all the best in your new home!
Like getting blood from a stone
Like getting blood from a stone. Do not respond to emails or phone calls. How they are still operating I have no idea. I think they give a huge chunk of commission to estate agents who recommend them. So many people have had purchases and sales fall through because of these cowboys
July 31, 2025
Unprompted review
Reply from Open Law
Thank you for your feedback. We take all comments and concerns raised on this platform extremely seriously. We are very concerned by the content of your review, which we believe to be both harmful and defamatory to our business.
We have contacted Trustpilot to request further information regarding your review and would appreciate the opportunity to discuss this matter with you directly. Please contact our office on 01484 840 445 or email us at compliance@open-law.co.uk so we can address your concerns appropriately and work towards a resolution.
Thank you,
The Compliance Team
Open Law
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish! Lisa and her amazing team — Rachael, Donna, and Harriet made the process of buying our first home so smooth and stress-free. They were always professional, friendly, and quick to respond to any questions we had. We felt completely supported every step of the way. Couldn’t have asked for a better team — highly recommend! ⭐⭐⭐⭐⭐
July 25, 2025
Unprompted review
Reply from Open Law
Thank you Keira for taking the time to share your positive experience with Open Law.
We strive to provide the best client service, and we appreciate your kind words and we will ensure they are passed on to Lisa, Rachael, Donna and Harriet.
At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future.
Thank you once again for choosing Open Law!
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sale
spoke to Rosie several times all went through eventually but open law was on top of things all the time with a professional attitude in both selling and buying completed late jan 2025
January 24, 2025
Unprompted review
Reply from Open Law
Thank you Keith for taking the time to share your positive experience with Open Law.
We strive to provide the best client service, and we appreciate your kind words and we will ensure they are passed on to Rosie.
At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future.
Thank you once again for choosing Open Law!
Kim and her team have been amazing…
Kim and her team have been amazing through the process of buying our first house, concerns were always answered quick, and helped with anything we needed. i would highly recommend open law. Can’t thank Kim and her team enough!
July 3, 2025
Unprompted review
Reply from Open Law
Thank you Chelsea for taking the time to share your positive experience with Open Law.
We strive to provide the best client service, and we appreciate your kind words and we will ensure they are passed on to Kim and her team.
At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future.
Thank you once again for choosing Open Law!
Kim and her team were helpful in moving…
Kim and her team were helpful in moving my sale and completing in a reasonably quick timescale (buyers needs were urgent) I didnt like the thirdfort identity check process I thought it was too intrusive for a sale. I would have preferred to fill in the many forms manually which would have allowed for comments and explanations making it easier. Phone was always answered and the team got back to you.
June 6, 2025
Unprompted review
Reply from Open Law
Thank you for taking the time to share your review on your experience with Open Law.
We strive to provide the best client service, and we appreciate your kind words and we will ensure they are passed on to Kim and her team.
We appreciate your feedback in respect of your preference for manual forms. Following your feedback, we have taken your comments on board and we have added further information onto our portal which allows you to request a physical copy of the forms as opposed to completing the electronic forms.
At Open Law, we endeavour to create long lasting relationship with our clients, and we hope that you would look to instruct Open Law in the future.
Thank you once again for choosing Open Law!
Hollie did a great job guiding us…
Hollie did a great job guiding us through the house buying process safely and efficiently. Thank you!
June 27, 2025
Unprompted review
Reply from Open Law
Thank you Henry for taking the time to share your positive experience with Open Law.
At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future.
Thank you once again for choosing Open Law!
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Sell & purchase property
Used open law to sell and purchase property. Can not fault them in any way! Easy to get hold of always replied to me and kept me updated. Huge thank you to Lisa’s team, meanly Donna,Rachael & Rhys. Highly recommend!! Thanks again guys! Poppy.
June 19, 2025
Unprompted review
Reply from Open Law
Thank you Poppy for taking the time to share your positive experience with Open Law.
We strive to provide the best client service, and we appreciate your kind words and we will ensure they are passed on to Lisa's team including Donna, Rachael and Rhys.
At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future.
Thank you once again for choosing Open Law!
Not an enjoyable experience
At the beginning I was happy with the support from Open Law. Team was willing to listen and engage.
However, I found myself losing confidence and at times patience with Open Law.
At times I felt like I needed to know the 'Art of Law' regarding house moving and have the knowledge to understand. This is despite me telling the Team on MULTIPLE occasions that they need to be a bit more clear to someone who may not understand the process well.
I believe the team at Open Law can learn more about effective communication and person centred supported. At one stage I was told I was not a priority as other clients needed to get their deals in place to avoid increase in stamp duty. I did not appreciate being told I was not a priority.
The entire process with Open Law did leave a bitter taste in my mouth despite a good early start with them.
I only chose Open Law as they were recommended to me.
I hate to leave a negative comment but I feel critical feedback needs to be given.
Advice - active listening, effective communication and person centred training is required for the team at Open Law.
May 12, 2025
Unprompted review
Kim and her team did a great job
Kim and her team did a great job. It wasn’t a straightforward purchase and we were looked after every step of the way. Thank you for the diligence and care, we would have no hesitation in recommending to others.
May 9, 2025
Unprompted review
Reply from Open Law
Many thanks Ann for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team.
At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future.
Thank you once again for choosing Open Law.
Kim’s team
Kim and her team have been fantastic Very professional and efficient. Nothing was too much trouble, they made the process smooth and straightforward. Highly recommend! 😊
May 8, 2025
Unprompted review
Reply from Open Law
Thank you Miss Crossland for taking the time to share your positive experience with Open Law.
We strive to provide the best client service, and we appreciate your kind words and we will ensure they are passed on to Kim and her team.
At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future.
Thank you once again for choosing Open Law.
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Sophie and team were great
Sophie and team were great, helpful and did everything possible to make sure our experience was as pleasant and easy as possible during a really stressful period. Thank you!
April 1, 2025
Unprompted review
Reply from Open Law
Many thanks for taking the time to provide a review Sian. Your comments are much appreciated, and I will ensure they are passed on to Sophie and her team.
At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
Great!
Very professional, efficient and kept me informed every step of the way. Nothing was ever too much trouble, and they made the process smooth and straightforward. Highly recommend!
Thanks Kim and her team :-)
April 17, 2025
Unprompted review
Reply from Open Law
Many thanks for taking the time to provide a review Haroon. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. It is great to hear that they are "highly recommended".
At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
Kim Taylor & Team
Kim & her team were very easy to reach with fast responses and made the whole process of purchasing our first home very smooth. Thank you!
April 30, 2025
Unprompted review
Reply from Open Law
Many thanks for taking the time to provide a review about your experience about purchasing your first home. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team.
At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future.
Thank you once again for choosing Open Law.
Great solicitors
Really good experience, the solicitors were all very on it and made a lot of progress without our input. Thank you very much. My only slight comment would be it would have been nice to have an online portal type thing where we could see what stage we were at the process, saving us clogging up the email inbox with update requests.
March 26, 2025
Unprompted review
Reply from Open Law
Thank you Melissa for taking the time to share your positive experience with Open Law and for suggestion which we take onboard.
We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law
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excellent experience as a first time…
excellent experience as a first time buyer they where amazing and quick to everything i asked and did a quick sale for me thankyou hollie x
April 17, 2025
Unprompted review
Reply from Open Law
Many thanks Charly for taking the time to provide a review and for detailing your experience as a first time buyer. Your comments are much appreciated, and I will ensure they are passed on to Hollie. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
We had a great experience with Open…
We had a great experience with Open Law. They were quick to reply to any questions or queries and the whole process went smoothly. We are very pleased with the service we received and would recommend.
April 1, 2025
Unprompted review
Reply from Open Law
Thank you Claire for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
I am so glad that we had Open Law…to do the sale of our property
I am so glad that we had Open Law dealing with the sale of our property. From Hollies team at the beginning , to Kim’s team I have found them very friendly and helpful. Thank you to Linzi on Kim’s team who I have had more to deal with over the last few months, who was very supportive, and very helpful. I know the sale has not been the easiest, but I am very grateful for you persevering with it all. Thank you to all once again in both teams.
April 11, 2025
Unprompted review
Reply from Open Law
Many thanks Margaret for taking the time to provide a review.
Your comments are much appreciated, and I will ensure they are passed on to Hollie, Kim and Linzi. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
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