We used Open Law for the sale of 2 x properties and additionally a name change on the Land Registry for both houses. Despite being messed about by the buyers of both properties Kim Taylors Team at... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely fantastic service from start to finish! Lisa and her amazing team — Rachael, Donna, and Harriet made the process of buying our first home so smooth and stress-free. They were always profess... See more
Company replied
Kim Taylor at the Honley office has been absolutely fantastic throughout the sale process for our late mum’s house. It was not an easy journey, due to a number of stumbling blocks, but the care, empat... See more
Company replied
Absolutely great from start to finish. Couldn't praise them highly enough. Special mention to Rachael Passmore who looked after me from start to finish. She looked after every detail. Her commun... See more
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Company details
Written by the company
At Open Law we have a collective passion to offer a different approach to law. We have experienced the ups and downs that life occasionally brings and feel we can help people on a more down to earth level. We are here to help and guide our clients through difficult or confusing situations. We view all of our clients as people first, we are committed to offering something that is often lacking in our profession; a quality service with the personal touch and support that you need, both now and into the future. If you find that you need our help our door is always open.
Contact info
Britannia Mills, Slaithwaite, HD7 5HE, Huddersfield, United Kingdom
- 01484840445
- info@open-law.co.uk
- open-law.co.uk
4.7
Excellent
251 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Great people to deal with very helpful…
Great people to deal with very helpful would recommend
April 8, 2025
Unprompted review
Reply from Open Law
Thank you Daren for taking the time to share your positive experience with Open Law.
We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
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Excellent choice of firm by Executors
I am so pleased that the Executors of an estate with which I am involved chose Lisa and her team at Open Law to handle a flat sale. They were efficient, effective and thorough throughout the sale process, and despite a very pedantic and unhelpful firm on the other side, remained positive, flexible and friendly at all times, ensuring we got the deal over the line when required.
March 28, 2025
Unprompted review
Reply from Open Law
Many thanks Jonathan for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Lisa and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
A big thank you to Kim's team including…
A big thank you to Kim's team including Linzie.
They managed to get the house purchase done in time for the stamp duty rise. The answered the phone and would always contact me back. I cannot stress enough how easy and straight forward they were to deal with. Will definitely advise others to use this service.
Again thank you for your hard work
March 28, 2025
Unprompted review
Reply from Open Law
Many thanks Michael for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and Linzi.
At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
very happy First Time Buyer!
As a first time buyer the whole experience of purchasing a home is daunting and anxiety inducing. Kim's Team at Open Law were my rock throughout the entire process. Everyone I spoke to was so kind, down to earth and patient with me and it was very much appreciated. They maintain a polite directness in their legal guidance - there was never any communication between us without clarity. Response time and communication was also highly respectable I never felt ignored or pushed aside. The biggest thank you to Kim's Team. I would recommend them to anyone requiring a conveyancer (:
March 31, 2025
Unprompted review
Reply from Open Law
Many thanks Rhiannon for taking the time to provide a review. We are so pleased to hear that Kim and her team were your "rock" throughout the entire process. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team.
At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law and enjoy your new home!
Fast and efficient
We used Open Law for the purchase of our property. Kim Taylor and her team were very professional and the purchase went through smoothly. Would definitely use them again and we would highly recommend.
Alison & Keith
February 3, 2025
Unprompted review
Reply from Open Law
Many thanks Alison and Keith for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
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First time buyers - Great solisitors
For first time buyers we had a great experience with Open Law and Kims team. It was very straight forward, and we had good communication the whole way through by email or call. If we had any queries they were friendly and helpful. Thank you Kim and the team for making this a pleasant experience!
March 28, 2025
Unprompted review
Reply from Open Law
Many thanks Ocean for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
Wonderful experience
I would just like to say thank you to Rosie and her team, nothing was too much trouble and there was always a professional, friendly, speedy response. It certainly took the stress out of selling our house and I wouldn’t hesitate to use Open Law again
March 24, 2025
Unprompted review
Reply from Open Law
Many thanks Kirstie for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Rosie. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
Excellent priffesional service
My experience with open law has been so positive they got back with answers to all my queries in a timely proffesional manner. I have used other solicitors before and would never recommend them I had Lisa and her team I have already confidently recomened them so please with the service it was amazing and they made a stressful process seam free I really felt I had someone looking out for my best interests a massive thank you for your conveyancing work .
March 24, 2025
Unprompted review
Reply from Open Law
Many thanks Elizabeth for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Lisa and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
Horrendous! Rude, patronising and they'll hold you to ransom
Too much to go into here but avoid avoid avoid! They will charge you and double charge you at will and threat to not do the job if you don't. Don't believe your quote as you'll need to double it and more. So rude and unprofessional. You're expected to have the knowledge of a lawyer and they will blame everything on anyone but taking responsibility for their own faults. Horrendous experience.
February 7, 2025
Unprompted review
Reply from Open Law
We are sorry to hear about your experience which has led you to leave a review on Trust Pilot.
Whilst we cannot comment on the specifics of this review due to SRA client confidentiality restrictions.
We have an amazing team of people who work considerably hard to work in the best interest of all our clients, but unfortunately, there are on occasions whereby we cannot please everyone despite the incredible efforts made. We are unable to challenge openly the content and context of this review.
However, we hope that the below information will show our approach to the transparency in which we deal with costs relating to our legal services to all future and prospective clients.
* QUOTE - All clients are provided with a quote. This is based on the information that we are provided in relation to legal service sought. We caveat the quote to state if any additional services and/or work is required which is beyond the quoted work that this could be subject to additional costs whether this is hourly and/or fixed fees.
* LETTER OF ENGAGEMENT – On acceptance of the quote, all clients are provided with a letter of engagement which sets out costs (based on their accepted quote), terms of business and an additional fee list for any out-of-scope fees.
For example, if quoted based on a freehold purchase but later transpires to be a leasehold or new build, we will inform the client of the additional associated costs including any associated third party costs.
* CLIENT INSTRUCTS OPEN LAW - We do not undertake any legal work until the signed terms of business has been received.
* INITIAL REPORT - On a purchase for example, we will provide a client with an initial report. If applicable, we will inform the client in writing if their matter is subject to additional costs. This maybe because unquoted type of work which requires additional work and or is subject to third-party costs which is outside the control of Open Law.
However, this does not happen in all cases as the information as we often receive at the quote stage will lead to the full transparency as to all expected costs.
* UNFORESEEN LEGAL ISSUES- If during the transaction, circumstances arise in which out of scope work is required i.e if a deed of variation, rectification, mutual easements and covenant - we would again, advise in writing the details of the issue, provide the options for remedying and the costs associated for all out of scope work. No work is undertaken until this is agreed with a client. This is to ensure in accordance with our obligations as an SRA regulated law firm that we are clear and transparent in respect of costs and that this is no "hidden" or "unforeseen" costs. Again, Open Law cannot be held responsible for any additional legal work which is required due to a title defect which was previously unknown at the quote stage.
* LENDER REQUIREMENTS - If a client is funding their transaction with the benefit of a mortgage there may be additional legal work and/or fees payable to satisfy their requirements. Again, this is not a consequence of Open Law but a title defect which needs to be resolved with full compliance of their lender’s specific requirements of which a seller may be unwilling to pay.
* COMPLETION STATEMENT - a completion statement is provided in advance of completion which details clearly all charges and costs which have been incurred. We request all clients to review the statement prior to completion.
We hope the above information, will show our honest and open approach as to how we deal with costs and we reiterate that we will not charge you any costs for which you did not have advance warning of and/or whereby we did not have consent to proceed.
For future and prospective clients, to instruct Open Law, you can contact us on 01484 840 445 option 1 or email Instruction@Open-Law.co.uk and we can discuss with you first the nature of your instructions to ensure that you receive a full transparent quote for legal services.
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My review is been removed because it is…
My review is been removed because it is contains a name of solicitor who is dealing with my ex partner house purchase and I am also on clients list, which is confirmed by email.
My review is been deleted very unfair, saying that it contains the name HOLLIE, but if you look on positive reviews its every review has it names of solicitors, but for some reasons that dosent breach a rules, so how come? Dosent make a sence, so you only remove reviews with names where is negative, but positive is ok?
It takes weeks just to reply on single email, no updates on the case, no explanation, lack of comunication and so unprofessional! AVOID THIS FIRM, ESPECIALLY fee earner who called HOLLIE! ALSO SHE IS VERY VERY RUDE!
February 18, 2025
Unprompted review
Reply from Open Law
Hello Natalia
Following your review on TrustPilot on 24 February 2025, as we do not have you recorded as a client of Open Law we requested further information from you via TrustPilot. You were provided with a timeframe in which to respond and failed to reply. We understand that TrustPilot requested further information from you and this was not provided. We further responded to your review to confirm that we have not heard from you via TrustPilot and/or to the email which we advised in the review.
Given the concerns raised in the review and that you are not a client of Open Law and that you failed to respond to the TrustPilot requests - we raised a concern to TrustPilot. We asked for this to be reviewed given that this had been left with our inability to challenge and/or seek further information in connection with this review and believed that the review had defamatory comments to which remain unchallenged especially against one of our colleagues. Trust Pilot do not take down reviews and it was an independent person who reviewed your comments and inaction and they determined on the 21 March 2025 that the review should be removed.
As we cannot see that you are a client of Open Law. If you were not our client, you were not party to the advice or updates we provided and due to our duty of confidentiality, to the party for whom we acted, we are prohibited from discussing the matter with you.
However, if you did instruct Open Law under a different name, we are happy to investigate the issues raised in your review to help resolve these concerns and we sorry to hear that you would post a review before speaking to us at Open Law to inform us of your issue. We would be grateful if you could reach out further to compliance@open-law.co.uk.
Everything progressed smoothly and quickly
There was no chain, we needed a quick sale and we got it. Everything progressed smoothly and quickly with Kim and her team keeping in touch and on top of everything. We were also able to go into the office to discuss things. A great and friendly team!
February 28, 2025
Unprompted review
Reply from Open Law
Many thanks for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
Fast and Patient
Kim and her team were an absolute delight to work with. As first time buyers, we had millions of questions which they answered with immense patience and knowledge. I would completely recommend using Open Law and will be using them for any future purchases/sales.
Thank you Kim and team!!!
February 21, 2025
Unprompted review
Reply from Open Law
Many thanks Rachel for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
I would highly recommend Open Law
I would highly recommend Open Law. we specifically dealt with Kim and Linzi at the Honley to sell our house and buyer a new property. The process was drawn out due to issues with Probate but they did everything they could to help. The entire experience was friendly and professional with a personal touch when i wanted to understand the legal jardon and what it mean't in real life terms.
Thank you again.
February 19, 2025
Unprompted review
Reply from Open Law
Many thanks Ben for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and Linzi. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
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Open law are such a great team to work…
Open law are such a great team to work with probably one of the best solicitors I've used
David Locke
February 7, 2025
Unprompted review
Reply from Open Law
Thank you David for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
Chloe and Sophie - the dream team!
I had a wonderful conveyancing experience with Openlaw. Dealing with Sophie and Chloe, their attention to detail and management of the sale was second to none. Any question was answered promptly and any expectation managed with effective communication and updates as needed. It made the whole sale progress smoothly and quickly. Couldn’t recommend the firm (and particularly the two ladies) enough.
February 7, 2025
Unprompted review
Reply from Open Law
Many thanks Sara for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Chloe and Sophie. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
Great service
I was very streesed at the beginning moving from Leeds to Inverness but open law did a great job, keeping me upto date on everything day by day, Thanks Craig
January 26, 2025
Unprompted review
Reply from Open Law
Thank you Craig for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
The best solicitors we have used
The best solicitors we have used - especially Kim’s team! After hearing all the bad stories of solicitors we were nervous to choose one but we have used open law twice now for sales and purchases and they have been fabulous - always on top of things and never have to chase for anything. Definitely the best about! We will use them always in the future when needed! Thanks Kim’s team, you are amazing!
Karly & Jack
January 17, 2025
Unprompted review
Reply from Open Law
Many thanks Karly and Jack for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
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Thank you!
Thank you so much to Kim and her team for the work on our house sale/purchase. We had a difficult chain with some complications and they handled it brilliantly. We moved in December (against all odds) and we're very grateful for the effort they put it for us.
Everything was very clear; communication was prompt and well informed; and the team were proactive in chasing the chain and pushing things forward.
We'd definitely use them again!
December 16, 2024
Unprompted review
Reply from Open Law
Many thanks Rachael for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
Lisa and team are excellent
Lisa and team are excellent. They managed to resolve a sticky process as my house sale unfolded. They are prompt too and I would say very genuine in their approach. Would definitely commission again!
December 12, 2024
Unprompted review
Reply from Open Law
Many thanks Clare for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Lisa and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
Excellent Experience
Excellent experience with Luke Underhill and the team. The whole team worked tirelessly on our house purchase, kept us updated throughout and really fought our corner when issues arose. Their dedication meant they had us in by Christmas, and I couldn’t be more grateful for that. Would 100% recommend, and would use again. Thank you!
December 19, 2024
Unprompted review
Reply from Open Law
Thank you for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.
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