Open Law Reviews 252

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, noting their strong communication skills and empathetic approach. The service provided is frequently described as fantastic, efficient, and proactive, with many appreciating the quick response times and the smooth, stress-free process, especially during complex transactions like property sales and purchases. However, some people were dissatisfied with the communication, mentioning a lack of clarity and feeling that their concerns were not prioritized. A few other people also felt that the process was slow and that there was poor communication within the team, leading to a less positive overall experience.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Service

People report positive experiences with service, highlighting its efficiency, competence, and helpfulness.... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used Open Law for the sale of 2 x properties and additionally a name change on the Land Registry for both houses. Despite being messed about by the buyers of both properties Kim Taylors Team at... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from start to finish! Lisa and her amazing team — Rachael, Donna, and Harriet made the process of buying our first home so smooth and stress-free. They were always profess... See more

Company replied

Rated 5 out of 5 stars

Kim Taylor at the Honley office has been absolutely fantastic throughout the sale process for our late mum’s house. It was not an easy journey, due to a number of stumbling blocks, but the care, empat... See more

Company replied

Rated 5 out of 5 stars

Absolutely great from start to finish. Couldn't praise them highly enough. Special mention to Rachael Passmore who looked after me from start to finish. She looked after every detail. Her commun... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Real Estate Attorney

Written by the company

At Open Law we have a collective passion to offer a different approach to law. We have experienced the ups and downs that life occasionally brings and feel we can help people on a more down to earth level. We are here to help and guide our clients through difficult or confusing situations. We view all of our clients as people first, we are committed to offering something that is often lacking in our profession; a quality service with the personal touch and support that you need, both now and into the future. If you find that you need our help our door is always open.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Stress free service

I have used Open Law, Kim Taylor's team for the purchase of a property and then again for the sale of a property. On both occasions they have been extremely efficient and made the processes stress free. Thank you

February 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent company, great staff

Hollie recently dealt with the sale of my home. She did an excellent job under difficult circumstances as there was another party involved and communication had broken down between us. There was always open & honest conversations and I was kept updated all the way through the process.

I would have no hesitation in using Open Law again or recommending them to family and friends.

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service - highly recommended

Hollie dealt with the sale of my late mum's home, she did an excellent job, she replied to my emails promptly, and was always available via phone if I needed to call to ask a quick question, I couldn't be more grateful. I would have no hesitation in recommending Open Law to family and friends.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding law firm who acted on…

Outstanding law firm who acted on several BTL sales for us. Great commutation, friendly staff. Really proactive when chasing up the other side. First class. Would definitely recommend and will use again.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Would like to thank Luke and his team…

Would like to thank Luke and his team for his many kind services and for noticing what would of been a problem in the future with my purchase of a garage etc, I would definitely recommend this solicitor to my friends and relations

December 15, 2023
Unprompted review
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Rated 5 out of 5 stars

Great experience

Great experience, Open law made the whole buying process really easy. Communication was quick and informative at all times and any questions were addressed quickly and in full... I would 100% recommend them as a solicitors firm.

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Deed of Variation registration

I need a Deed of Variation to be registered before getting a remortgage. Rachel and her team are doing their best to push it through, but it's a bit of a nightmare process. If they manage to persuade the Land Registry to get their act together before the mortgage offer expires they will get another 5 stars. So far so good......!

January 4, 2024
Unprompted review
Rated 2 out of 5 stars

Agree with negative reviews

Agree with negative reviews. Had to reach out for updates, communication not great. We were very quick to send documents as requested which was pricey as we are sending from the States but they will not return our items to the States, they will only send to a UK address which isn't really fair as we were very quick and compliant in sending things overseas, they should do the same. Wish we had used a private, smaller firm for this transaction. If it weren't for them refusing to send our important documents back to the States, they would have received three stars.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Open law assisted us in our first home purchase

We are extremely happy with the service we got at the open law solicitors ..
Our house purchase legalities were dealt swiftly and thoroughly by Sophie .
She made the entire process very easy for us to understand and was always ready to help and explain the details .
We would highly recommend their service

May 18, 2023
Unprompted review
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Rated 4 out of 5 stars

Open Law assisted with the sale of my property

Open Law assisted with the sale of my property and did a good job. The staff are all approachable and helpful and carried out all parts of the process as promptly as possible. Being an overseas customer, I found the online communication, document signing and exchanges very convenient and time-saving.

December 21, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful! Never gave us an update on the sale of our property. Took much longer than it should have. Always said they’d call you back but never did. Really dragged things on. Would never recommend open law to anyone.

November 27, 2023
Unprompted review
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Rated 5 out of 5 stars

We were supported by Bree from Open Law…

We were supported by Bree from Open Law who went to great lengths to professionally support our property purchase, and to ensure she remained available for any/or questions that arose from the relevant stakeholders. At all times she remained a calming influence as this was the first time we purchased though an auction format which brings about pressures and issues. I would definitely recommend and use Bree again at Open Law for future legal advice as she provides me with everything I needed.

July 23, 2023
Unprompted review
Rated 5 out of 5 stars

Writing my Will was made easy something…

Writing my Will was made easy something I was very apprehensive about. Andy put me at ease and explained things in terms I would understand with no jargon. Will use again for POA. And wouldn’t hesitate to recommend Andy and Sophie at Open Law

November 7, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent service …

We have just done our wills and LPA’s at Open Law. What a great service, Chloe made it so easy and quick. Chloe explained everything to us . Would recommend Chloe and open law for wills, LPA’s and probate issues. Thankyou for your great service

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Pleasant and efficient. They prepared in advance and my Will was completed in no time.

October 30, 2023
Unprompted review

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