Open Law Reviews 251

Kim and her team were outstanding from start to finish on our selling and buying process. They were extremely thorough, professional and attentive to our case, and ultimately ensured we progressed, were protected, and completed on the conveyancing process successfully. We’d highly recommend Open Law, and we’ll certainly use their services in the future.

Great service from Hollie and her team.
They carried out all the necessary processes and actions for my house sale efficiently and with excellent communication. Most of this was done by email, but they were available by phone if and when required.
Recommended!

Chloe and the team at the Honley Branch were very efficient throughout the process of making our Wills etc. Chloe answered any questions we had in an understandable and professional manner.

We would definitely contact Chloe/Open Law should we need her professional services in the future.

We would certainly recommend Open Law based on our experience with Emily and her team during the sale process of our flat. Kim kept us informed on progress and responded promptly to all our questions. This was our first experience of selling a property in UK and we are very satisfied with the service Open Law provided.

I have just purchased a property and Open Law have been amazing from start to finish. Not only was their estimate extremely reasonable but the team ensured everything was dealt with smoothly from start to finish. I would definitely recommend Emily Hallas and her team for any conveyancing transactions. Becky (Emily’s assistant) went above and beyond ensuring I was up to date throughout and explained the process at each stage putting my mind at ease. She is an asset to the company.

I can only thank all the staff at Open Law for the service I received when I was selling the house, I had called home since 1969. It was an incredibly emotional time for me but I was treated so empathetically, kindly and professionally throughout the whole experience. I honestly know I couldn't have received a better service from any other Solicitors. I have been recommending Open Law to everyone.

Kara and Rosie was excellent at keeping us fully informed at all time it was not as good when we first started dealing with you but it finished excellent

After a multitude of obstacles that we came across selling our new build house on an estate with a management company, Kim’s team (especially Linzi) got us to completion successfully. Big thank you to all the team, good communication and a pleasure to deal with.

Hollie dealt with the purchase of our property. She did an excellent job despite of difficult situation with some delays in the process, searches and communication from other side.

She updated us on the process, reassured and clarified issues we may have.

We will certainly recommend open law to others as an efficient company.

The team specifically Stephanie, Donna and Harriet were friendly and helpful throughout the conveyancing process and reacted swiftly to delays with the buyers Solicitor. The pricing of fees etc was also competitive.

Price was very fair and kims team were polite and worked hard getting us into our new home

Open Law were really helpful in the sale of our property, giving honest advice and keeping up the communication with us throughout.

Really great communication and knowledge of my case whenever I called. Proactive and also reliable when saying they would come back to me about things. This is the third time I have had to use conveyancing services and this was my best experience by a long way.

I dealt with Emily's team and the experience was fantastic from start to finish. Special shoutout to Becky who kept me thoroughly updated at all points during the sale. My buyers solicitor was slow and raised the same enquiries multiple times but Emily and Becky kept things moving forward and if I didn't have them working for me we would still be going round in circles and nowhere near completion. I have now completed and cant thank Openlaw enough.

I have given a 1 star review as they did manage to carry out the sale of my house, Open law were recommended by a local estate with a good reputation.

however that is where the good stuff ends as the following 16 weeks was a catalogue of bad information, bad communication, bad leadership, poor professional conduct from a team leader who when she was caught out blatantly lying to a customer who by the way was paying her salary she accused him of shouting at her and being aggressive which did not happen and as the telephone conversations are taped she maybe will listen to it and hear how childish and unprofessional she sounded.

the sale of the house I am sure only completed as the Estate agent Sam and Ava (Martin Thornton)who was selling the property took over and led the conveyancing team through the difficult part of the sale as the did not have a clue how to deal with it.
Then when I did get to a completion I checked the Invoice and found that I had been charged £260 + Vat for something that was not used in the sale.

and while I see a lot of 5 and 4 star reviews I believe that a truer picture comes from the 1 star reviews plus
Emily's team appears to be mentioned a lot in the poor reviews, the team is not the issue the leaders are from Luke to Emily that's the issue with this business pick up on the poor reviews and you will improve, there are enough telling you have poor communication, poor customer service poor attitude towards customers. Its your business Luke are you happy with such a high 1 star rating?

Being under ‘Kims Team’ for the sale of our house, I was in contact with Emma, Courtney & Linzi. I spoke to these girls more than I did my own mum at one point, but they never seemed to be bothered by my constant calling and would update me when they knew anything. Selling our house was rather difficult as we were working with solicitors that weren’t very helpful, but the women at Open Law were chasing them daily & were communicating to me whenever they had an update for me. I am very thankful for the work Kim, her team & the director of Open Law put in for us.

Thankyou!

Hollie was very helpful in the sale of my property.

Brilliant team that got us through the process of selling our home quickly and efficiently.

Really helpful team. A big thank you to Emily, Kim, Becky, and co for efficiently guiding me through my purchase.

I have used Open Law, Kim Taylor's team for the purchase of a property and then again for the sale of a property. On both occasions they have been extremely efficient and made the processes stress free. Thank you