OpenAgent Reviews 2,196

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their honest, friendly, and efficient approach, making the entire process feel less stressful. Many highlight the exceptional customer service, noting the quick and helpful responses, as well as the valuable advice and support received. People appreciate the ease of contact and the promptness with which agents are recommended. However, some customers also noted issues with communication, such as receiving an excessive number of automated text messages or not being contacted by all recommended agents. A few people mentioned that some agents failed to show up for appointments or that there was a lack of follow-up from certain recommended agencies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Service

Reviewers mention positive feedback about service. Customers praise the prompt, friendly, and efficient... See more

Customer service

Users describe positive interactions with customer service. Customers frequently praise the agents for being... See more

Customer communications

People report positive experiences with contact. Customers appreciate the quick contact from numerous... See more

Response time

Clients share positive opinions on response time. Many customers experienced immediate responses and quick... See more

Based on these reviews

Rated 5 out of 5 stars

We chose Harcourts Hallam for their Honest approach to our needs which included an extensive background to people and trades to fix and repair a badly run down property which we will sell in the near... See more

Company replied

Rated 5 out of 5 stars

Got a result from Agents recommended quickly. Two visited today and another one coming tomorrow. Felt a bit overwhelmed with the speed of the contacts but they all made me feel more relaxed about th... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Immediate response, with a follow up phone call explaining the process and dealing with my questions. The agents who were recommended were all very experienced and highly profess... See more

Company replied

Rated 5 out of 5 stars

Open Agent has given me the opportunity to liaise with not only one agent but a couple to pick and choose from. I listened carefully to what each agent say, talk about what they do best, an... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Find and Compare the Best Agents in Your Area. Since 2012, OpenAgent have continuously worked towards delivering on their promise to make it easier for Australians to buy and sell property. We understand the difficulties of the selling process and want to help with every step through our free agent comparison and shortlists, selling tools and calculators, helpful articles and guides and ongoing support whenever you need it. We won’t leave you hanging. We care about the type of agents we recommend to homesellers, so we focus on providing transparent, accurate, up-to-date information so you can choose the right agent for your home and situation. We analyse thousands of suburbs, property sales and real estate agents to find the top performing agents in your area. We are Australia’s No.1 real estate agent comparison site.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I was told an agent would be in touch

I was told an agent would be in touch. Not happened as yet ... Looks like too hard basket to sell a house out here.

November 22, 2025
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Reply from OpenAgent

Hi Gabriele,

Thanks for your review, and we're really sorry to hear that none of the recommended agents followed up with you — that's certainly not the experience we aim to deliver.

We’ll investigate this on our end. Thanks again for raising this, your feedback helps us continue improving the experience for others too.

We’d love to help you connect with other local agents who may be a better fit. If you’re open to it, please reach out to us at support@openagent.com.au or give us a call on 13 24 34, and our team will be happy to provide some additional options.

Kind regards,
Susan

Rated 2 out of 5 stars
OpenAgent logo

Reply from OpenAgent

Hi David,

Thanks for your review, and we're really sorry to hear that none of the recommended agents followed up with you — that's certainly not the experience we aim to deliver.

We’ll investigate this on our end. Thanks again for raising this, your feedback helps us continue improving the experience for others too.

We’d love to help you connect with other local agents who may be a better fit. If you’re open to it, please reach out to us at support@openagent.com.au or give us a call on 13 24 34, and our team will be happy to provide some additional options.

Kind regards,
Susan

Rated 1 out of 5 stars

Not a good experience

Not a good experience

November 13, 2025
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Reply from OpenAgent

Hi there,

Thank you for your feedback — we're really sorry to hear you didn’t have a good experience with us.

We weren’t able to locate any details in our system, which may be due to a prior request to have your information removed. If you’d like to discuss your experience further or share more details, feel free to get in touch with us at support@openagent.com.au — we’d really appreciate the opportunity to understand what happened.

Kind regards,
Susan

Rated 5 out of 5 stars

great agent used from the list…

great agent used from the list supplied.peter from harcourts in hastings doing a great job,always keeping us informed.

November 5, 2025
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Reply from OpenAgent

Thank you for your review, Patrick! We're so glad we were able to connect you with a great agent.

- Susan, OpenAgent

Rated 5 out of 5 stars

Friendly and helpful

Very friendly and helpful about my questions and questions I hadn't considered. I felt less stressed about approaching the sale of our house, and had confidence in the recommendations that were given.
I will be following up on the agents that were suggested.

October 31, 2025
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Reply from OpenAgent

Thanks for your review, Sally! We're so glad we could help you during the process.

- Susan, OpenAgent

Rated 5 out of 5 stars

3x calls back

3x calls back. All good there

November 9, 2025
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Reply from OpenAgent

Thanks for your review, Dale!

Rated 5 out of 5 stars

Very helpful from the outset

Very helpful from the outset. Takes all the pain out of finding the right agent. I would thoroughly recommend there service to anyone serious about selling their property. Many thanks

October 30, 2025
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Reply from OpenAgent

Thank you so much for your review, Bryan!

Rated 5 out of 5 stars

The professional approach

The professional approach was outstanding. The agents have contacted me within a day or two was very impressed with their attitude about my property. I have arranged with the two agents to attend the property.
Thank you all!
Beatrice

November 1, 2025
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Reply from OpenAgent

Thank you for your review, Beatrice!

Rated 5 out of 5 stars

I had three great agents come through…

I had three great agents come through my property, all were fantastic and have helped greatly. Unfortunately I had to choose one which was very hard but I feel that I've made the right choice. I would not hesitate to use open agent again.

October 22, 2025
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Reply from OpenAgent

Thank you for your review, Mark! We're so glad we were able to connect you with great agents.

- Susan, OpenAgent

Rated 5 out of 5 stars

Excellent fast responses….

I was surprised how quickly I was contacted by three agents who immediately made appointments to make time to come and present their very professional sales presentations. I had to choose one, and that was the only hard part of the exercise.

October 31, 2025
OpenAgent logo

Reply from OpenAgent

Thank you for your review, Christina! We're so glad we could help simplify the process for you.

- Susan, OpenAgent

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