I've just signed up. Had to contact customer services because id made a mistake with the information that I had provided. Sam was great in resolving my problem. If this is the standard of service goin... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Openfix Excellent Technician/Engineer just serviced our gas boiler Arrived on time as stated in his text Was very polite and professional Great Service Openfix and Great job, Omar Engineer R... See more
Company replied
The engineer who came to service my boiler as part of my service plan was very polite and prompt. He showed me his identification before he came in and completed the service and left it clean and tidy... See more
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I had a first great experience with openfix I do highly recomend this company .They did CP12 and and first boiler service upon my reasonable request to openfix team with in a week after buying a home... See more
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Company details
Written by the company
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
Contact info
Landmark Business Centre, Parkhouse Industrial Estate East, Speedwell Road, ST5 7RG, Newcastle under Lyme, United Kingdom
- 08085310176
- support@openfix.co.uk
- openfix.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Simple and easy to follow
Simple and easy to follow, packages all displayed simply,excellent
April 24, 2026
Reply from OpenFix
We’re delighted to hear you liked our website. We aim to make everything as clear and straightforward as possible.
Many thanks,
OpenFix
Easiest thing I have ever sign up for…
Easiest thing I have ever sign up for strsofoward clear and reasonable ❤️❤️
April 24, 2026
Unprompted review
Reply from OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
So far so good
So far, so good. Simple signup, comprehensive cover, competitive price, what’s not to like!
April 23, 2026
Unprompted review
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Easy to understand I read the reviews…
Easy to understand I read the reviews they where pretty good got to be better than the cowboys I'm with at moment. So here we go
April 23, 2026
Unprompted review
Reply from OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
Easy to set up plan
Easy to set up plan. Good, clear information to follow. Thank you !
April 23, 2026
Unprompted review
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Very proffesional service from…
Very proffesional service from openfix.customer service is friendly too
April 20, 2026
Unprompted review
Reply from OpenFix
Thank you for your kind words about our customer service. We’re delighted you were happy with the help you received.
Many thanks,
OpenFix
Easy to sign up
April 20, 2026
Unprompted review
Reply from OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
The engineer arrived on time and…
The engineer arrived on time and carried out a full service of our gas boiler etc, extremely efficient and professional
April 22, 2026
Unprompted review
Reply from OpenFix
We’re pleased that your recent boiler service visit went well. Thank you for taking the time to share your experience – we really appreciate it.
Many thanks,
OpenFix
Reply from OpenFix
Thanks so much for your review. Your support means a lot to us.
Many thanks,
OpenFix
Covers pretty much everything
It’s the plan that I found covers the most, I just wish I could request call outs earlier than 14 days
April 22, 2026
Unprompted review
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Renewed
I’ve just renewed for second year and upgraded to include drains and electrical cover . So far so good . Had to make a call out last year , repair done quickly and well .
April 7, 2026
Unprompted review
Reply from OpenFix
We really appreciate you sharing your thoughts. Thank you for choosing OpenFix!
Many thanks,
OpenFix
Good service
I didn't even have to make the service booking. The engineer called me to arrange the date and time. He kept me informed about his arrival time.
Engineer was polite and helpful
April 17, 2026
Unprompted review
Reply from OpenFix
Thank you for your kind words. We’re really pleased to hear you are happy with your recent boiler service job. We’ll make sure your feedback is passed to the engineer who attended.
Many thanks,
OpenFix
Openfix leaving me at risk of not having valid gas safety certificate
Openfix engineer attended my rental property in Derby for gas safety checks a couple of weeks ago. Up to now they have not issued me with a gas safety certificate and not even able to tell me if the safety checks passed. My current certificate has only a week to expire which they are aware of. I have chased them twice on the phone. They don't seem to understand that it is a legal requirement for a landlord to have valid gas safety certificate at all times. I am very worried now. In the past I have used British gas and 24/7 Home Rescue and they always send me the safety certificate on the day of the inspection. I never had to chase or worry. This is very poor service from openfix, enough for me to not want to be with them.
April 20, 2026
Unprompted review
Reply from OpenFix
Thank you for your feedback, we completely understand how important this is and why this situation caused concern.
The original engineer did not provide the Gas Safety Record following attendance, which is why we arranged for an alternative engineer to attend and complete this for you. We can confirm that the certificate was issued on 27th, ahead of your previous certificate expiring on the 28th, so there was no lapse in compliance.
That said, we’re very sorry for the delay and the inconvenience caused in getting this resolved. We appreciate you bringing this to our attention and have used your feedback to improve how we manage and chase certification moving forward.
Many thanks,
OpenFix
Only just joined but so far so good
Only just joined but so far so good. The only thing I can comment on so far is customer service which was good. Friendly, efficient.
April 20, 2026
Reply from OpenFix
We’re so pleased to hear you had a positive experience with our team. Your feedback means a lot to us.
Many thanks,
OpenFix
quick response and great friendly…
quick response and great friendly service!
April 19, 2026
Unprompted review
Reply from OpenFix
We’re grateful for your review. It’s great to hear you’re happy with your experience.
Many thanks,
OpenFix
Brilliant service
Excellent all round service and good communication
April 18, 2026
Unprompted review
Reply from OpenFix
Thank you for your fantastic review. We’re glad you’re satisfied with our service.
Many thanks,
OpenFix
A really great service
A really great service with a simple to follow user friendly website at a reasonable price.
November 25, 2025
Unprompted review
Reply from OpenFix
Thank you for your kind words about our website. We’re so glad you found it easy to use.
Many thanks,
OpenFix
Found OpenFix on a comparison website
Found OpenFix on a comparison website, everything could be easily setup on line but I had a few questions that I wanted answered first. Very short wait on the phone before it was answered, and my concerns about the gas boiler service date was sorted. Was told that if I did take out the cover to call back and the date for the service could be changed.
It was very easy to set everything up on line. Later the same day I called back to set the annual service date to suit me (not the one recommended on line), was really surprised to hear the operative say 'it was me you spoke to earlier, lets sort this service date out for you'.
Hopefully my high first impression lasts for years to come.
April 16, 2026
Reply from OpenFix
We really appreciate your positive feedback. We’ll make sure your comments are shared with the team.
Many thanks,
OpenFix
Excellent Customer Service.All Staff is…
Excellent Customer Service.All Staff is professional and respectful . Always support and solve problems quickly. Recommends others to join Openfix for better service.
April 15, 2026
Unprompted review
Reply from OpenFix
Thank you for your fantastic review. We’re glad you’re satisfied with our service.
Many thanks,
OpenFix
Quick and efficient
Organised safety certificate quickly and efficiently thank you collette
April 9, 2026
Reply from OpenFix
We’re pleased that your recent Landlord Gas Safety Certificate visit went well. Thank you for taking the time to share your experience – we really appreciate it.
Many thanks,
OpenFix
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