The engineer who came to service my boiler as part of my service plan was very polite and prompt. He showed me his identification before he came in and completed the service and left it clean and tidy... See more
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Review summary
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I had a first great experience with openfix I do highly recomend this company .They did CP12 and and first boiler service upon my reasonable request to openfix team with in a week after buying a home... See more
Company replied
I spent quite some time researching boiler service and repair quotes as my Worcester Bosch boiler is now just 7 years old and out of warranty. The site was so easy to use and as a pensioner I really l... See more
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Found OpenFix on a comparison website, everything could be easily setup on line but I had a few questions that I wanted answered first. Very short wait on the phone before it was answered, and my co... See more
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Company details
Written by the company
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
Contact info
Landmark Business Centre, Parkhouse Industrial Estate East, Speedwell Road, ST5 7RG, Newcastle under Lyme, United Kingdom
- 08085310176
- support@openfix.co.uk
- openfix.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from OpenFix
We’re so pleased to hear you had a positive experience with our team. Your feedback means a lot to us.
Many thanks,
OpenFix
I have used Open Fix on several…
I have used Open Fix on several occasions now, as I’ve had a few different issues with my boiler over the past few month's. Each time they’ve come out quickly to sort the problem, and every single engineer has been absolutely brilliant — always pleasant, polite, and explained exactly what was wrong and what they were doing to fix it. Nothing has ever been too much trouble, and every repair has been done to a really high standard first time round. It’s such a relief to find a company you can actually rely on. I would highly recommend Open Fix to anyone!
June 3, 2026
Unprompted review
Reply from OpenFix
Thank you for letting us know you were happy with your recent repair work. Your feedback means a lot to us.
Many thanks,
OpenFix
I spoke to a human!!!
I spoke to a human!!!! Very good customer service, the phone was answered very quickly and they were friendly and efficient in answering all my queries.
May 29, 2026
Reply from OpenFix
We really appreciate your positive feedback. We’ll make sure your comments are shared with the team.
Many thanks,
OpenFix
The Engineer arrived to service my Boiler
The Engineer arrived to service my boiler in the loft, and then refused to go up there, telling me it was dangerous. The Loft is well boarded and lit.
The Boiler has been serviced in that house for over 13 years by various engineers.
Openfix will not service boilers if they are in the loft, but they don't inform you until they arrive.
Be aware of that snippet of information. It's in the T&C's but they were most unhelpful when trying to sort it out. They quoted the T&C's at me.
I would not recommend them
May 15, 2026
Reply from OpenFix
We're sorry to read your review.
Having investigated the details provided, we have been unable to locate any record of a boiler service or gas safety inspection being attended at your property by an OpenFix engineer. Our records show that your landlord plan commenced on 26 May, and no boiler service appointment has been carried out since joining.
We would also like to clarify that OpenFix does not operate a policy of refusing to service boilers simply because they are located in a loft. Our engineers regularly carry out boiler services and inspections on loft-installed boilers where suitable and safe access is available.
We would welcome the opportunity to investigate this further, as it is possible there may have been a misunderstanding or confusion with another provider. Please contact our customer support team directly with any additional details and we will be happy to review this with you.
Many thanks,
OpenFix
Very helpful his name is sam
June 5, 2026
Reply from OpenFix
We’re so pleased to hear you had a positive experience with our team. Your feedback means a lot to us.
Many thanks,
OpenFix
Easy to get setup and great cover at a…
Easy to get setup and great cover at a good price
June 4, 2026
Reply from OpenFix
It’s great to hear you’re pleased with your plan and the level of support it provides. Thanks for taking the time to leave a review — we really appreciate it.
Many thanks,
OpenFix
Easy well explained application
June 4, 2026
Reply from OpenFix
We’re delighted to hear you liked our website. We aim to make everything as clear and straightforward as possible.
Many thanks,
OpenFix
Everything was first class and nothing…
Everything was first class and nothing was to much trouble. 5***** all-round. Well done Openfix
June 4, 2026
Unprompted review
Reply from OpenFix
Thank you for your fantastic review. We’re glad you’re satisfied with our service.
Many thanks,
OpenFix
Very easy to set up and register the…
Very easy to set up and register the account.
June 3, 2026
Unprompted review
Reply from OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Straightforward and Informative …
Very easy process and clearly explained what the policy includes and doesn’t include. Straightforward process. Price was really reasonable too
June 3, 2026
Unprompted review
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Reply from OpenFix
We’re so pleased to hear you had a positive experience with our team. Your feedback means a lot to us.
Many thanks,
OpenFix
Rip off cancellation policy
Rip off cancellation policy
OF claim they can't cancel a policy ,until cancellation charges are paid, despite making clear i want to cancel the policies, bad advising them that the DD had been cancelled.
Please stay away from this company, gp with a reputable more recognised name
June 3, 2026
Unprompted review
Reply from OpenFix
Thank you for leaving us a review. We really appreciate all feedback as it helps us identify areas where we can improve our service.
Unfortunately, with the information provided, we’re unable to locate your account. Please email us at support@openfix.co.uk with your full name, address, and a brief overview so we can match your account.
Many thanks,
OpenFix
Straightforward and easy to set up
June 3, 2026
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Reply from OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
Quick attendance boiler fixed with…
Quick attendance boiler fixed with genuine parts by Vaillant
May 29, 2026
Unprompted review
Reply from OpenFix
We’re delighted you were happy with your recent repair. It’s exactly what we aim for every time.
Many thanks,
OpenFix
Responded back very quickly toa query I…
Responded back very quickly toa query I had
June 2, 2026
Unprompted review
Reply from OpenFix
We’re grateful for your review. It’s great to hear you’re happy with your experience.
Many thanks,
OpenFix
Good Service
Been with openfix for a few years after 30 years with BG ! Apart from having to “ remind “ them about my annual service , no problems. Had a breakdown over winter it was fixed promptly.
June 2, 2026
Unprompted review
Reply from OpenFix
Thanks so much for your review. Your support means a lot to us. We really appreciate all feedback, and we'll look into why you had to remind us about your boiler service, this isn't the level of service we expect.
Many thanks,
OpenFix
Reply from OpenFix
It’s wonderful to hear everything was sorted to your satisfaction. Thank you for choosing OpenFix!
Many thanks,
OpenFix
Really poor communication
Really poor communication. The boiler and gas safety certificate are due for renewal on my rental property and I requested that the allocated engineer contact the tenant directly to arrange this, for the tenants convenience. I accept that they could not make contact with the tenant which turned out to be because they were out of the country however, none of my emails to the company were responded to and none of the emails to the engineers company were responded to either. My tenant upon returning home called the engineers company and was told she could not arrange the service without my permission!! Given I had already done this, it was frustrating for both me and the tenant. This was the first time I have had any need to communicate with openfix since taking out the policy but needless to say I am not impressed with the poor communication and customer service thus far. I can only hope it gets better!
May 29, 2026
Unprompted review
Reply from OpenFix
Thank you for your feedback.
We're sorry to hear that you were disappointed with your experience.
Having reviewed the history of your case, your Gas Safety Certificate was due to expire on 24 June and we arranged for a local engineer to begin contacting your tenant on 26 May, almost a month in advance of the renewal date.
On 28 May, the engineer advised us that they had made multiple attempts to contact both your tenant and yourself without success. As a result, the job was temporarily returned to us pending further contact. We subsequently updated you by email and asked that you get back in touch once contact could be established.
Following your email on 1 June, you advised us that your tenant had been out of the country and unavailable. As soon as we became aware of this, we contacted your tenant directly, arranged a three-way conversation with the engineer, and secured an appointment for 12 June. We then confirmed the booking to you by email.
We appreciate that the situation was frustrating for both you and your tenant. However, we do feel it is important to clarify that the engineer had made several attempts to make contact well in advance of the renewal date and that, once we were made aware of the circumstances, the appointment was arranged promptly with plenty of time remaining before the certificate expiry.
We always aim to work closely with both landlords and tenants to ensure annual inspections are completed smoothly and on time, and we're pleased that the appointment was successfully secured for 12 June.
Thank you for your feedback, as it helps us continue to review and improve our communication processes.
Many thanks
OpenFix
Initial set up of plan
I cannot comment on overall service as I have only just taken out the cover. It was nice to actually speak with customer serve and all my questions were answered. Easy to set up and competitive price.
June 1, 2026
Unprompted review
Reply from OpenFix
Thank you for your kind words about our customer service. We’re delighted you were happy with the help you received.
Many thanks,
OpenFix
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