The engineer who came to service my boiler as part of my service plan was very polite and prompt. He showed me his identification before he came in and completed the service and left it clean and tidy... See more
Company replied
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Review summary
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I had a first great experience with openfix I do highly recomend this company .They did CP12 and and first boiler service upon my reasonable request to openfix team with in a week after buying a home... See more
Company replied
I spent quite some time researching boiler service and repair quotes as my Worcester Bosch boiler is now just 7 years old and out of warranty. The site was so easy to use and as a pensioner I really l... See more
Company replied
Found OpenFix on a comparison website, everything could be easily setup on line but I had a few questions that I wanted answered first. Very short wait on the phone before it was answered, and my co... See more
Company replied
Company details
Written by the company
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
Contact info
Landmark Business Centre, Parkhouse Industrial Estate East, Speedwell Road, ST5 7RG, Newcastle under Lyme, United Kingdom
- 08085310176
- support@openfix.co.uk
- openfix.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Not happy I have to wait 30 days to book the annual service!
I was told I could only book my annual service after completing paperwork and then waiting 30 days from the date the paperwork was submitted, not from the date I joined. I joined on 4 June and called on 9 June to book my annual service, but was told I must wait until 9 July.
I asked to at least schedule the appointment for after 9 July, but this was refused. I was told I must call on 9 July to book, even though appointments may be fully booked by then, meaning I could end up waiting even longer — despite my service already being overdue.
For comparison, I called British Gas on 9 June and they booked me in for 15 June immediately. I was shocked that British Gas could do this with no issue, yet OpenFix could not. It leaves a lot of unanswered questions about OpenFix’s processes and customer service.
June 4, 2026
Reply from OpenFix
Thank you for your feedback.
I'm sorry that our booking process wasn't what you expected.
As discussed, your landlord gas safety certificate (CP12) had expired several months earlier, and you contacted us requesting an urgent inspection. Whilst we always try to accommodate requests as quickly as possible, we ask customers to allow up to 30 days' notice for landlord gas safety inspections and boiler services. This is because we often need to coordinate appointments between multiple parties, including tenants, letting agents and engineers.
During your call, we explained that we would aim to complete the inspection sooner where possible, but wanted to set realistic expectations regarding timescales. The 30-day period was not intended as a delay, but rather the maximum timeframe we ask customers to allow for arranging the visit.
We understand the importance of maintaining a valid gas safety certificate and appreciate that this is a legal requirement for landlords. We're pleased that you were able to arrange the inspection and get the certificate renewed.
Thank you for taking the time to share your experience.
I had a first great experience with…
I had a first great experience with openfix I do highly recomend this company .They did CP12 and and first boiler service upon my reasonable request to openfix team with in a week after buying a home cover rather than a 30 days notice. Once again I'm thankful to openfix team and their highly qualified and professional engineer who come with in time scale what have agreed .
June 3, 2026
Reply from OpenFix
Thank you for your feedback. It’s great to know that everything went smoothly on your recent boiler service visit – just what we aim for!
Many thanks,
OpenFix
Really easy to sign up good price and…
Really easy to sign up good price and deficit rating proof is in the pudding with service though
June 10, 2026
Reply from OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
Reply from OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
I was suprised by the amount that was…
I was suprised by the amount that was covered . I went with the great reviews. Sign up was straight forward.
June 10, 2026
Unprompted review
Reply from OpenFix
It’s great to hear you’re pleased with your plan and the level of support it provides. Thanks for taking the time to leave a review — we really appreciate it.
Many thanks,
OpenFix
Customer service
Customer service: Sam was informative; gave clear explanations of the services provided; a good listener; patient; and overall extremely helpful.
Good comparative price with British Gas.
June 10, 2026
Reply from OpenFix
We’re so pleased to hear you found the setup process smooth and our agent helpful. Thank you for taking the time to leave a review—your feedback is really appreciated.
Many thanks,
OpenFix
Samm
Sam, provide excellent customer service and answered all my questions
June 10, 2026
Unprompted review
Reply from OpenFix
We really appreciate your positive feedback. We’ll make sure your comments are shared with the team.
Many thanks,
OpenFix
Helpful operator that reacted quickly…
Helpful operator that reacted quickly to my query and resolved smoothly
June 10, 2026
Reply from OpenFix
Thank you for your kind words about our customer service. We’re delighted you were happy with the help you received.
Many thanks,
OpenFix
Pleasant and efficient.
June 1, 2026
Reply from OpenFix
We’re grateful for your review. It’s great to hear you’re happy with your experience.
Many thanks,
OpenFix
Problem raised and resolved quickly
Problem raised and resolved quickly. Good communication from Sam .
June 8, 2026
Unprompted review
Reply from OpenFix
Thank you for your kind words about our customer service. We’re delighted you were happy with the help you received.
Many thanks,
OpenFix
Professional service
Professional service. Easy to use and they quickly respond back. I would encourage everyone to use OpenFix as there insurer
June 9, 2026
Unprompted review
Reply from OpenFix
Thanks so much for your review. Your support means a lot to us.
Many thanks,
OpenFix
Early days
I can hopefully give 5 stars but l am waiting for boiler service and will review after this is done
June 2, 2026
Reply from OpenFix
Thank you for sharing your feedback. If you need further assistance around your boiler service, please reach out to our team at support@openfix.co.uk.
Many thanks,
OpenFix
Boiler Service
My boiler service is due September 2026. Openfix say they cannot service the boiler until May 2027. This will be 20 months which I consider to be unsafe and not recommended. This was not mentioned when I took out the plan. Is there a cooling down period so I can cancel. So much for trying to keep it local.
June 9, 2026
Reply from OpenFix
Thank you for your review.
I'm sorry there was some confusion regarding the timing of your boiler service.
When you joined OpenFix, your boiler service was initially allocated to the month we were scheduled to carry out services in your area. However, after you contacted us and explained that your previous service had been carried out in September, we reviewed the booking and brought your service forward to September to ensure the gap between services remained appropriate.
Although we were able to accommodate your request and amend the service date, you subsequently chose to cancel your plan.
We appreciate you raising your concerns with us and wish you all the best moving forward.
Many thanks,
OpenFix
Reply from OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Too expensive and call out charges and…
Too expensive and call out charges and zero plan nit explained well until you phone
June 2, 2026
Reply from OpenFix
Thank you for your feedback.
I'm sorry to hear that you felt the plan wasn't the right fit for you.
When you joined online, you selected a plan with a £99 call-out fee. Following your call to us, we discussed the available options and changed your plan to a £0 call-out fee option at your request.
We understand that different customers have different preferences when it comes to balancing monthly costs and call-out fees, which is why we offer a range of options to suit different budgets and requirements.
As you contacted us within your 14-day cooling-off period, we processed your cancellation and provided a full refund with no cancellation charges.
We appreciate you taking the time to consider OpenFix and wish you all the best for the future.
Many thanks,
OpenFix
Sam was oustanding ,great customer…
Sam was oustanding ,great customer service ,brillant attiude ,amazing appitude ,put myself at ease ,explained all i needed to know and more .
June 9, 2026
Reply from OpenFix
We’re so pleased to hear you had a positive experience with our team. Your feedback means a lot to us.
Many thanks,
OpenFix
A good shopping experience
A good shopping experience with a good price
June 8, 2026
Unprompted review
Reply from OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
Be careful
Basically, We had a leek coming from our toilet waste pipe which started in December 2025, I took a further 7 visits from their plumber over the next 5 months to repair the issue and leave us with a toilet screwed to a plank of wood with warning tape around it because within that time the leek had gotten so bad that the ceiling collapsed and the bathroom floor was damaged. The company that they use for plumbing eventually fixed my ceiling but openfix are now point blank refusing to fix the damage they has caused and I was told by one of their so called customer service staff that it's tough, and my responsibility to repair damage that they cause, as mentioned in the small print.
Asbestos was apparently found under the toilet which they will not deal with and now we're left in this position. I have taken advise from an Asbestos specialist who informs me that the asbestos would of been safe if the repair had been done correctly in the first place and is now.only an issue because their plumber has disturbed it. They will not transfer me to anyone higher in the chain to resolve this and therefore have left me and my family at risk, but they simply don't care .
Absolutely disgusting and they've had the cheek to send.my renewal through now costing me £16 more than I currently pay.
Just be careful with this company
March 28, 2026
Unprompted review
Reply from OpenFix
We're sorry to hear that you remain dissatisfied with the handling of this matter.
We appreciate that experiencing a recurring leak and the disruption caused is frustrating. As this issue is currently the subject of an active complaint investigation and involves discussions regarding alleged property damage, it would not be appropriate for us to discuss the specific details publicly.
We have been corresponding with you directly regarding your concerns and remain committed to completing our formal review. Once our investigation has concluded, we will provide our full response in writing.
In the meantime, if there is any further information you would like us to consider as part of our investigation, please continue to correspond with us directly via your existing complaint case.
Many thanks
OpenFix
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Boiler pipe fix
Openfix did a great job at my house, fixing my boiler, although initially they thought it wasn't something covered under the boiler cover.
April 16, 2026
Unprompted review
Reply from OpenFix
We’re delighted you were happy with your recent repair. It’s exactly what we aim for every time.
Many thanks,
OpenFix
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