Opticians Direct Reviews 13,707

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpfulness and outstanding communication from staff. Many consumers are particularly satisfied with the product quality and the wide range of glasses available, often at significantly lower prices compared to other retailers. The delivery service is consistently described as quick and efficient, with many orders arriving earlier than expected. However, some customers also noted issues with the ordering process and delivery times. A few people experienced significant delays, with orders taking several weeks to arrive or being stuck in processing without updates. There were also instances where customers were informed of product unavailability or discontinuation after placing an order, leading to frustration and, in some cases, difficulty with refunds or exchanges.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting speedy and efficient deliveries,... See more

Product

Consumers generally express satisfaction with the products, often describing them as "dream glasses" and... See more

Price

Customers had positive experiences with price, consistently finding products at great prices, often much... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found the ordering process... See more

Service

Users describe positive interactions with service, highlighting excellent and speedy delivery, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a pair of sunglasses last year with Opticians Direct and unfortunately lost them! I contacted customer services to see if they could find my order as I wanted to re order the same pair, Darby... See more

Rated 5 out of 5 stars

Website was easy and simple to navigate and found the item I was looking for straight away. I bought a Ray Ban with polarised lenses sunglasses and very good price in comparison with other Suppliers o... See more

Rated 5 out of 5 stars

They had the best offer for the glasses I was looking for. Although it took around 1 month to come into stock (due to Christmas season) they were prompt with any emails sent and kept me updated and ev... See more

Rated 5 out of 5 stars

A fantastic shopping experience from start to finish. I have previously had problems buying this particular frame from other sellers as they were advertised as available only to be told after my orde... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Optician
  5. Sunglasses Store

Written by the company

Our website offers a one stop solution for your prescription needs, stocking the largest and most up to date frame styles and trends in branded eyewear, alongside the latest in lens and coating technology from the worlds leading suppliers.

Why Opticians Direct?

Written by the company

Our Promise
We promise to give you the best optical advice, excellent customer service, the highest standards in prescription glazing, and save you up to 50% Off High Street Prices on designer brands.
We're Commited to our Customers
We pride ourselves in delivering the very best service to our customers, our highly trained team of qualified opticians and prescription specialists provide you with the best and most accurate and up to date optical advice, while our user-friendly website offers you a hassle-free shopping experience.
The Prescription Experts
With over 20 years optical experience in practice, and 10 years online, www.opticiansdirect.co.uk is a prescription focused website offering a comprehensive choice of designer frames. With thousands of orders passing through our laboratory over the years, and with a wealth of experience, we are able to deliver the highest quality in prescription glazing, guaranteeing your new glasses are manufactured exactly as specified, with each pair carefully inspected by a registered Optician ensuring you're completely satisfied with you purchase.

100% Satisfaction Guaranteed

30 day no quible return

We guarantee your satisfaction with a full 100% money back or exchange guarantee. If you do not like your glasses you can return them to us within 30 days

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Glasses arrived in perfect condition with all tags etc. Dispatched same day as order placed. Thank you!

April 21, 2026
Rated 2 out of 5 stars

I didn’t get the invoice

I didn’t get the invoice

April 13, 2026
Opticians Direct logo

Reply from Opticians Direct

Hello,

Thank you for taking the time to leave your review.

An invoice is generated only at the point of dispatch and this is sent via email.

You can always email and request a written receipt if the invoice is not enough.

Kind Regards,
Opticians Direct

Rated 5 out of 5 stars

Great purchase

Got two sunglasses recently and both arrived exactly as show, well-packaged and within the deadline. Second time buying at Opticians Direct with absolute no issues.

April 13, 2026
Rated 5 out of 5 stars

Excellent …

Such a quick and easy transaction and the sunglasses were delivered VERY quickly in careful, simple packaging.
Very impressed and would recommend.
Thank you

April 16, 2026
Rated 5 out of 5 stars

I bought a pair of sunglasses last year…

I bought a pair of sunglasses last year with Opticians Direct and unfortunately lost them! I contacted customer services to see if they could find my order as I wanted to re order the same pair, Darby was very helpful found my order and sent me the link so that I could order again! They were delivered the next day great customer service

April 15, 2026

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