Opticontacts was reliable, timely about my order. When I realized I had sent the wrong prescription, they readily agreed to take back the unopened boxes and send me replacements after I sent them th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I order from OptiContacts every time I need a resupply. They are cheaper than anywhere else I’ve looked and they carry the brand I’ve been wearing for over 10 years. The shipping is also surprisingl... See more
Company replied
Best customer service!!! Tony was wonderful. OptiContacts.com makes it so easy! Only suggestion I have is to get rid of this "processing fee" that gets added after you enter your info. That kind of pr... See more
Company replied
Emma was absolutely delightful to communicate with. I told her what my issue was, that I did want to purchase from Opti contacts. Immediately she found an intelligent solution. She is a woman with... See more
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Company details
Information provided by various external sources
Welcome to OptiContacts.com, America's choice for quality, brand name contact lenses from Acuvue, Alcon (Ciba Vision), CooperVision, and Bausch & Lomb -- all at the lowest possible discount prices available on the net. We sell the exact same lenses that you would receive from your local optical store or doctor's office; the only difference is our lower price. Over 3 million lenses are in stock for quick shipping. Order online 24 hours per day, and get your contact lenses shipped to your door at the guaranteed lowest price.
Contact info
1010 Niagara Street, 14213, Buffalo, United States
- 1-888-678-4201
- service@opticontacts.com
- opticontacts.com
4.3
Excellent
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Auto ship is great and someone will…
Auto ship is great and someone will actually answer your call...
September 20, 2026
Reply from OptiContacts.com
Thank you for taking the time to leave us a review! We really appreciate your support! 😊
Did not receive first order until a…
Did not receive first order until a month later and had to order the second time and received both orders a day apart. Then had to wait for return label and drive 17 miles to send them back. All while paying $6.00 per gallon for diesel fuel.
September 20, 2026
Reply from OptiContacts.com
We’re sorry to hear about the delays and the inconvenience you experienced with your orders and return. We understand how frustrating this must have been.
One of our team members will reach out to you directly to look into your experience and see how we can assist.
Thank you for bringing this to our attention and giving us the opportunity to help.
Reply from OptiContacts.com
Thank you for taking the time to leave us a review! We really appreciate your support! 😊
No reminder of autoship
No reminder of autoship, offered 30 dollar credit if I kept the auto shipped lenses which didn’t happen. Usually I have great service but not this time.
September 20, 2026
Reply from OptiContacts.com
We’re sorry to hear this experience wasn’t up to the level of service you’ve come to expect from us. We understand how important it is to have clear communication around an autoship order, especially when it comes to reminders and credits.
One of our team members will reach out to you directly to look into the $30 credit and assist with your concerns.
We appreciate your business!
Stellar CSR interaction
Alex was the nicest CSR I have met in a while. He not only efficiently addressed my concern and favorably helped me, he shared his own personal story that was similar to what I was experiencing - hence demonstrating great empathy! Thank you, Alex and great company to be buying from - Opticontacts/Kits
October 3, 2026
Unprompted review
Reply from OptiContacts.com
Thank you for your wonderful review! We’re delighted to hear everything went smoothly and that you’re happy with your experience. It means a lot to our team! 😊
Very helpful and efficient agent on the…
Very helpful and efficient agent on the phone.
October 2, 2026
Unprompted review
Reply from OptiContacts.com
Thank you for taking the time to leave us a review! We really appreciate your support! 😊
Emma was the best
Emma was the best. She walked me through all the steps for ordering and even got me a better discount!!!! Thanks Emma! I have been ordering from Opticontacts for years and will continue to do so.😌
October 3, 2026
Unprompted review
Reply from OptiContacts.com
Thank you for your wonderful review! We’re delighted to hear everything went smoothly and that you’re happy with your experience. It means a lot to our team! 😊
Quick shipping and easy ordering!
September 19, 2026
Reply from OptiContacts.com
Thank you for taking the time to leave us a review! We really appreciate your support!
Great price and super quick shipping!
Great price and super quick shipping!! Thank You!!
September 19, 2026
Reply from OptiContacts.com
Thank you for taking the time to leave us a review! We really appreciate your support!
The website was easy to maneuver
The website was easy to maneuver. Unfortunately, it took 11 days for delivery. I was told 3 to 7 days.
September 19, 2026
Reply from OptiContacts.com
We’re glad to hear the website was easy to navigate, and we’re sorry the delivery took longer than the 3 to 7 business days expected. We understand how frustrating it is when an order arrives outside the communicated timeframe and appreciate your feedback about the delivery experience.
Great as always!!!
September 19, 2026
Reply from OptiContacts.com
Thank you so much! We’re always happy to hear you had another great experience with us. We truly appreciate your continued support!
Reply from OptiContacts.com
We understand that price is an important consideration when purchasing contact lenses. Pricing can vary by brand, prescription, and available promotions, and we work to offer competitive options whenever possible. We appreciate your feedback about the cost.
Reply from OptiContacts.com
We’re so glad to hear everything was easy and your order arrived quickly! Thank you for choosing us and for sharing your experience.
The customer service!
The customer service, the ease of placing the order and the delivery time.
I was concerned about delivery date, so I emailed OptiContacts and it was one of the quickest responses ever.
Thank you for your help!
I will be buying from OptiContacts again!!
September 18, 2026
Reply from OptiContacts.com
Thank you so much for the kind words! We’re glad our team was able to respond quickly and help with your delivery concerns. It’s great to hear that ordering was easy and everything arrived promptly. We truly appreciate your support and look forward to helping you again!
Fast turnaround,
Fast turnaround,
Made an even exchange for my unopened boxes I had purchased prior to my prescription changing.
September 18, 2026
Reply from OptiContacts.com
We’re glad we could make the exchange easy and get everything turned around quickly! Thank you for sharing your experience and for choosing us.
Emma was great help over the phone
Emma was great help over the phone. I got the best price available for contact lenses.
Reference Number: 36956582
October 1, 2026
Unprompted review
Reply from OptiContacts.com
We’re so glad Emma was able to help and get you the best available price on your contact lenses! Thank you for taking the time to share your experience. We’ll be sure to pass along your kind words.
I order from OptiContacts every time I…
I order from OptiContacts every time I need a resupply. They are cheaper than anywhere else I’ve looked and they carry the brand I’ve been wearing for over 10 years.
The shipping is also surprisingly fast and usually ships the same day. I have also never had any issues with quality.
September 18, 2026
Reply from OptiContacts.com
Thank you for continuing to choose us for your contact lenses! We’re so glad you’ve consistently found the brand you need at a great price and that your orders have arrived quickly and met your expectations. We truly appreciate your continued support!
Fabulous!
I always have a great experience with Opti Contacts. Price, ease, and delivery. Always above average!
September 18, 2026
Reply from OptiContacts.com
Thank you so much for your continued support! We’re thrilled to hear that the pricing, ordering experience, and delivery consistently meet your expectations. We truly appreciate you choosing OptiContacts!
Reply from OptiContacts.com
Thank you so much for the kind words! We’re thrilled to hear our customer service stood out and provided the experience you deserve. We truly appreciate your support!
Reply from OptiContacts.com
We understand that additional fees can affect the overall value of an order. Our handling fee is part of the checkout process, and the full order total is shown before the order is completed.
We also offer a price-match service, so if you’ve found a lower price elsewhere, our Customer Service team would be happy to review it with you. Please feel free to reach out to us for assistance.
Thank you for sharing your feedback, and we hope we can help.
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