The product is come as accepted, fast quality, and good price. But I faced in one sucks issue, when I made the purchase, your website showed that Vat is including, but unfortunately once the shipmen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pros: Authentic products as shown on their website. And they were sent out via UPS as well as in good condition to be received. Cons: Waiting time - 14 days. Extra shipping fee for all orders.
Company replied
I was amazed at the service and delivery time; exceptional. The only reason I did not give a 5 star because I did not realise I had to pay import tax (which was annoying). The product was a replacemen... See more
Company replied
I ordered some Prada Sunglasses (Linea Rossa ACTIVE PS 01US DG05S0) on Thursday morning, and they were delivered on Friday. They were roughly 50% cheaper than UK websites. Absolutely outstanding servi... See more
Company replied
Company details
Information provided by various external sources
Online graduated frames and sunglasses store with more than 80000 references. Sport sunglasses, contact lenses and liquids.
Contact info
Calle Madrid, 49, 03140, Guardamar del Segura, Spain
- +34 965 29 44 59
- info@optimaloptic.com
- optimaloptic.com
4.0
Great
4K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth purchasing experience
Delivery was excellent. I purchased the sunglasses from Sydney and the order was shipped from Spain, arriving in less than a week from the moment I placed the order to delivery at my door. There were no additional taxes or unexpected charges on arrival.The quality is as expected. Overall, a very smooth purchasing experience and a reliable service.
January 26, 2026
Reply from Optimal Optic
Thank you very much for sharing your experience with us! We are at your disposal for whatever you need. Best regards.
Prompt service and delivery
Ordered a pair of sunglasses was a bit sceptical due to mixed reviews.
I initially had a question which was answered via email promptly I decided to order and had my new sunglasses delivered to Melbourne in a week.
Very happy with my purchase.
March 3, 2026
Reply from Optimal Optic
Thank you very much for sharing your experience with us! We are at your disposal for whatever you need. Best regards.
Reliable Fast and goods all current.
First time customer. Turnaround time from order to delivery was 5 days.
Very happy with service
February 24, 2026
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Avoid avoid avoid
Avoid avoid avoid
Terrible company to deal with.
Have to pay duty on items coming to the Uk and no mention of that when purchasing the item.
March 3, 2026
Unprompted review
Reply from Optimal Optic
Good afternoon,
We regret the inconvenience, but according to our shipping and delivery policy:
"In non-EU countries and the Canary Islands, Ceuta, and Melilla, customs duties may apply upon delivery. These duties will be the responsibility of the customer."
https://optimaloptic.co.uk/content/shipping-and-delivery.html?_ga=2.100331934.147162609.1673523064-27765344.1672931989
Best regards.
I ordered one color arrived another…
I ordered one color arrived another what I don’t like
February 24, 2026
Reply from Optimal Optic
Good morning,
We apologize for any inconvenience caused.
We have no record of you contacting us to report the issue to our customer service email address, info@optimaleoptik.com.
As stated in our shipping and delivery policy:
"If there is any error or issue with the order received, the customer must contact us, and we will inform you of the best way to resolve the error at no cost to you. You must notify us of the error in the received product within the first 48 hours of receiving the package."
We sincerely regret that this deadline has already passed.
Regards.
Buying first time from this Company
Buying first time from this Company. From Singapore Asia. Answered my inquiries. Product delivered within 5 days. Satisfied customer. Will buy again.
March 1, 2026
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Received a damaged item
The process of ordering via Optimal Optic was easy and smooth. However, I received a damaged item, which was disappointing. My husband ordered a Prada (PR 19ZS) for my birthday as a gift. Since he didn’t have enough time to return it and order a new one, we reluctantly kept it, though we were unhappy about it.
February 25, 2026
Reply from Optimal Optic
Thank you for your comment. Since we do not have the reference of your order, we cannot escalate your order to our customer service department, but we assure you that if you have already contacted us via email, our customer service colleagues will be able to contact you as soon as possible. We work daily to improve our services.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Quick service online and very easy
February 25, 2026
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Great
Really good price & delivered very quickly. I’ve used Optimal before & their service is always excellent. 👍
February 25, 2026
Reply from Optimal Optic
Thank you very much for your comment and for sharing your experience! We are at your disposal for anything you may need. Best regards.
Authentic products
Pros: Authentic products as shown on their website. And they were sent out via UPS as well as in good condition to be received.
Cons: Waiting time - 14 days. Extra shipping fee for all orders.
February 5, 2026
Unprompted review
Reply from Optimal Optic
Thank you so much for sharing your experience with us! We are at your complete disposal for anything you need. Best regards.
Great price for fantastic Maui Jim…
Great price for fantastic Maui Jim sunglasses. Delivery prompt - very happy ! 😀
February 15, 2026
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
The item looked fake and the sunglass…
The item looked fake and the sunglass clip provided looked aged. Also, they don't mention anywhere about the import duties while ordering. It ended up costing more than local retail price.
Update - thank you for the response.. I wish you mention about the import duty when I enter the address or before finalizing the payment. Also, I looked into your return and it will cost me another $20 to sent back!
February 21, 2026
Reply from Optimal Optic
Good afternoon,
We apologize for any inconvenience.
All items offered in our online store are 100% original. We are official distributors of all the brands shown for sale. If you are not satisfied with the product, you can return it. Below, we explain everything you need to know about CANCELLATIONS and RETURNS. You will find a simple guide to our return process at the following link: https://optimaloptic.com/content/cancellation-and-returns-policy.html.
For non-EU countries and the Canary Islands, Ceuta, and Melilla, customs duties may apply upon delivery, as with shipments to the Balearic Islands. These duties are the responsibility of the customer. It is essential that the customer fill in the "NIF/NIE/CIF/VAT/ID" field with a valid legal identification number. Otherwise, the package will not reach its destination and will be returned to us, with the customer responsible for all shipping costs.
https://optimaloptic.com/content/shipping-and-delivery.html?_gl=1*1gl77e6*_gcl_au*OTY5MjgyODM4LjE3Njc2MDUwMzguMzg1MDI5NjMwLjE3NzIwMjc3MjAuMTc3MjAzMTg2NQ
Best regards.
This is my 2nd pairs from Optimal…
This is my 2nd pairs from Optimal Optic. Experience is awesome, product is fantastic and cheaper than market price. Will patronise again.
February 20, 2026
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Arrived quickly and are genuine…
Arrived quickly and are genuine glasses, I am very happy with the price!
February 21, 2026
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
The price point is fair
The price point is fair. The only issue I have is my purchase is not what I'm looking for, because I only get to see pictures and words. When the sunglasses arrived, it feels different from my expectation.
February 21, 2026
Reply from Optimal Optic
Thank you so much for sharing your experience with us! We are at your complete disposal for anything you need. Best regards.
very reliable & trust worthy optical…
very reliable & trust worthy optical online purchase
February 18, 2026
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Be aware
I am writing to formally raise a complaint regarding my recent order for a pair of glasses placed via your website.
At the time of purchase, the item was clearly displayed as “Available.” In reliance upon this representation, I proceeded with the order and paid an additional £5.19 for FedEx delivery, which stated an estimated delivery timeframe of 24–48 hours. The order was processed, payment was taken in full, and I received confirmation.
I subsequently received an email advising that the item is, in fact, out of stock and has been ordered from your supplier, with an estimated lead time of 6–10 working days before it even arrives at your premises for onward dispatch.
This position is inconsistent with the information presented at the point of sale. Under the Consumer Rights Act 2015, goods must be as described, and any information provided about availability and delivery forms part of the contract. Furthermore, under the Consumer Protection from Unfair Trading Regulations 2008, traders must not provide misleading information that causes, or is likely to cause, the average consumer to make a transactional decision they would not otherwise have made.
Had I been correctly informed that the item was not in stock and that delivery could take up to two weeks or more, I would not have proceeded with the purchase, nor paid for expedited shipping.
I also note that the item continues to be displayed on your website as “Available,” which raises further concerns regarding ongoing misrepresentation. I have retained a screenshot as evidence.
In light of the above, I require the following:
Written confirmation of the actual and guaranteed delivery date;
Immediate reimbursement of the £5.19 expedited delivery fee; and
Confirmation that your website will be corrected to reflect accurate stock availability.
If this matter is not resolved within 7 days of receipt of this correspondence, I will consider pursuing further action, including but not limited to initiating a chargeback through my payment provider and referring the matter to Trading Standards.
I trust this issue can be resolved promptly and amicably.
February 20, 2026
Unprompted review
Reply from Optimal Optic
Good afternoon,
The availability shown on our website is an estimate.
Our stock changes every second, but we work daily to keep our website updated.
For this reason, we recommend checking stock with us via email before placing an online order.
This way, we ensure that the customer knows the real-time stock availability at the time of purchase.
https://optimaloptic.com/content/shipping-and-delivery.html?_gl=1*n98yrw*_gcl_au*OTY5MjgyODM4LjE3Njc2MDUwMzguMzg1MDI5NjMwLjE3NzIwMjc3MjAuMTc3MjAzMDc3Nw
Customs duties may apply upon delivery to non-EU countries and the Canary Islands, Ceuta, and Melilla, as well as to the Balearic Islands. These costs are the responsibility of the customer. The customer must fill in the "NIF/NIE/CIF/VAT/ID" field with a valid identification number. Otherwise, the package will not reach its destination and will be returned to us, with the customer responsible for all associated shipping costs.
https://optimaloptic.com/content/cancellation-and-returns-policy.html?_gl=1*xbc2l*_gcl_au*OTY5MjgyODM4LjE3Njc2MDUwMzguMzg1MDI5NjMwLjE3NzIwMjc3MjAuMTc3MjAzMDc3Nw..
Regards.
Great Retail Outlet
Very competitive prices, fast delivery and a quality product... well done Optimal optic.. thank you
February 16, 2026
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
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