Well, I thought it was a simple and easy process… until I received my photo and saw the white space on the right and at the bottom of my photo! Unfortunately the way the website shows the finished pho... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
This product arrived way faster than expected, even though I have a rural address and was exactly what I wanted. The user interface isn't as customizable as something like Vistaprint or Canva, but i... See more
The T-shirt arrived within a week during the holiday season. My wife loved it! The print was perfect. I have to give 4 out of 5 because of the sizing issues. It fits on a substantially smaller size.... See more
The website was fairly user friendly, great cost and selection of cards. The time from ordering and receiving, though, is truely terrible. I ordered holiday cards on November 27, and as of December 11... See more
Company replied
Company details
Information provided by various external sources
Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en-ca/ Aide: https://support.optimalprint.com/fr-ca/
Contact info
Canada
- optimalprint.ca
3.7
Average
15K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
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Awful customer service
We placed an order for cards on Dec 15 and was advised at checkout that delivery would be Dec 22-23. It’s now the 26th and our order still has not arrived. Tracking info does not update. We would have ordered elsewhere if we knew they wouldn’t be able to deliver when we needed the cards. Contacting an agent for help is very challenging. Their app and website don’t update the order status frequently. Overall an awful experience. Please don’t use this company.
December 23, 2025
Unprompted review
Reply from Optimalprint
Hi James,
Thank you very much for taking the time to share your feedback with us.
I’m sorry to hear that your order for cards, placed on December 15, has not yet arrived and that the tracking information has not provided clear updates. I completely understand how frustrating this must be, especially as the cards were intended to arrive by December 22–23. Please accept our sincere apologies for the inconvenience and disappointment this situation has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
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I made 10 8 x 8 aluminum frames
I made 10 8 x 8 aluminum frames. The delivery came two days before Christmas although I ordered last minute plus the frames are amazing. I keep coming back to get more stuff. This site is fantastic reasonable,efficient and no gift better than capturing precious moments ❤️ thank you team. Happy Holidays 🥳
December 24, 2025
Unprompted review
Complete lack of communication
I ordered a photobook as a Christmas present. The website gave a delivery window of Dec. 23-24th if I chose expedited shipping. The printer is in the same city, so that shouldn't be an issue. On Dec. 23rd, I checked with the AI Agent as I still didn't have a print and ship notice. The Agent stated there was a production delay but insisted it was still possible delivery would be on Dec. 24th. On Dec.24th, the book still hasn't been printed. There has been no communication from Optimal Print about production delays or notification that I wil not receive my items before Christmas. The only reason I know is because I chased it down through the chat. That's an unacceptable level of communication. I've now cancelled the order and am supposed to receive a full refund, but the lack of communication makes my experience one star.
December 24, 2025
Unprompted review
Reply from Optimalprint
Hi Beth,
Thank you very much for taking the time to share your feedback with us.
I am sorry to hear about the delays with your photobook order and the lack of communication regarding production and shipping. Please accept our sincere apologies for the inconvenience this situation has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Product received different from design
Order 35792360: The product received was not as designed. In the calendar, layouts on pages changed, photos assigned to specific months were shuffled, and some photos were used multiple times while others were omitted completely. Portrait photos were placed in landscape boxes, resulting in poor cropping. I attempted to use the customer service chat feature twice to request a refund and both times Optimalprint stopped responding after I described the issue, which made it a frustrating waste of my time. Very disappointed with my experience, particularly the customer service received when I attempted to resolve the issue. I have no Christmas gift for my father, and still have paid for the unusable product.
December 13, 2025
Unprompted review
Reply from Optimalprint
Hi Allison,
Thank you very much for taking the time to share your feedback with us.
I am truly sorry to hear about the issues with your recent calendar order (Order #35792360) and the frustration it has caused. I completely understand how disappointing it is to receive a product that does not match your carefully designed layout, especially when it was intended as a gift for your father. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
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Order ID 35796701
Order ID 35796701
This is a life saver at Christmas. I am an expat, so sending gifts home to Canada is very challenging. Creating an album was easy, and it arrived faster than expected, in time for Christmas.
I know what my family will get next year:)
December 14, 2025
Unprompted review
Beautiful calendar- and easy to use…
Beautiful calendar- and easy to use software for designing it. Quick delivery too!
December 23, 2025
Unprompted review
Medium quality result
Delivery date was respected! I got the mug on time. But I asked for a black mug and it’s only painted black in some areas. Half of the handle and next to the image the mug remained white. And the print looked low resolution and a little bit overexposed. If I was to order again I would avoid images with fine details, and boost saturation and contrast.
I ended up not gifting the mug due to medium quality
December 17, 2025
Unprompted review
Reply from Optimalprint
Hello Mel,
Thank you for sharing your feedback with us.
We are very sorry to hear that the mug did not meet your expectations, despite arriving on time. We completely understand your disappointment, especially since it was intended as a gift.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
I ordered 5 prints of a photo but only…
I ordered 5 prints of a photo but only received 4. When I contacted the company Help Center (which is only a chatbot), they asked for photos to support my claim, which were provided. I followed up with the "agent" three consecutive days and got no acknowledgement of the issue or a response. It is one thing to make a mistake on the order in the first place but then to simply ignore the mistake and ignore the concern shows a complete lack of integrity on the part of the company. My experience seems to mirror a number of the reviews regarding the company's poor customer service. Better to stick with VistaPrint in the future!
December 13, 2025
Unprompted review
Reply from Optimalprint
Hello Bob,
Thank you for sharing your feedback with us.
We are very sorry to hear about the issue with your order and sincerely apologize for the frustration this has caused. We completely understand how disappointing it is to receive an incomplete order and then feel ignored when trying to resolve it.
This is not the experience we want for our customers, and we regret that our support process has left you feeling unsupported. Your feedback is very important to us, and we are taking this seriously to improve both our customer service and order handling.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
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Would give 0 stars if I could
Would give 0 stars if I could. Horrible customer service. Horrible company to deal with. The company fraudulently advertised shipping provider. Chose this company because they didn’t ship Canada Post or affiliates and it was shipped with Purolator. Which is a Canada post affiliate. Now my little ones cards and gifts won’t be here for Christmas and he’s devastated. My order is severally delayed and I understand weather can play a factor but when you use a company that guarantees quality and service standards and they knowingly aren’t providing it, that’s fraud. I’ve attempted contacting the company multiple times and have been told within 24 hours I’d have a response. A week is more than 24 hours. Never again. Save your money and time and use any other company than OptimalPrint. I could have burned my money and had the same outcome. Shame on OptimalPrint and their terrible company standards and service.
December 21, 2025
Unprompted review
Reply from Optimalprint
Hi Alison,
Thank you for sharing your feedback with us.
We are truly sorry for the frustration and disappointment caused by the delay with your order, especially given that it was intended as a Christmas gift for your children. We completely understand how upsetting it is to have relied on the promised shipping service and then encounter delays that disrupted your plans.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
Fast shipping and great value/quality…
Fast shipping and great value/quality ratio
December 12, 2025
Unprompted review
Custom ordered a shirt for Christmas on…
Custom ordered a shirt for Christmas on the 4th of December. Paid 67.00 which was way overpriced. But I wanted to make sure I had what I wanted in time for Christmas. Unfortunately you used the absolute worst delivery service going, Dragonfly. My parcel didn’t arrive and they claimed it’s lost. I’m still waiting for my refund. So I will never order from this site or company again.
December 4, 2025
Unprompted review
Reply from Optimalprint
Hi Jennifer,
Thank you very much for taking the time to share your feedback with us.
I completely understand your frustration aregarding your custom shirt order placed on December 4th, especially as you paid a premium to ensure it arrived in time for Christmas. Please accept our sincere apologies for the inconvenience this situation has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
My order still hasn’t arrived and it’s…
My order still hasn’t arrived and it’s Christmas. I paid the expedited shipping and it’s still didn’t arrive on time. Your products were very expensive. I am very disappointed!
December 22, 2025
Unprompted review
Reply from Optimalprint
Hi Colleen,
Thank you very much for taking the time to share your feedback with us.
I completely understand how disappointing it must have been to experience a delay during the Christmas season, especially after paying for expedited shipping. I sincerely apologize for the inconvenience and frustration this has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind regards,
Marife from Optimalprint
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Dissatisfied customer
Ordered my cards on Dec 11th and I'm still waiting for delivery or just an update (Dec 22). Paid extra for express shipping, and the time has passed with no shipping or processing update. No customer service number, very difficult to reach someone. Will not use company again.
December 11, 2025
Unprompted review
Reply from Optimalprint
Hi Jus,
Thank you very much for taking the time to share your feedback with us.
I completely understand how disappointing it must be to order your items in time for Christmas and then not receive them as expected. Please accept my sincere apologies for the delay and the frustration it has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind regards,
Marife from Optimalprint
The T-shirt arrived within a week…
The T-shirt arrived within a week during the holiday season. My wife loved it! The print was perfect.
I have to give 4 out of 5 because of the sizing issues. It fits on a substantially smaller size. 1 or 2 sizes smaller than described. It is pure cotton.
December 17, 2025
Unprompted review
Ordered one Christmas card with some…
Ordered one Christmas card with some art and payed extra for express delivery even their page said that the guaranteed delivery date was with express shipping and today I get an email it won't arrive the day I PAID for. This unbelievable and false advertisement. If you can't honour the delivery date don't promote it on your site and push people to pay extra for shipping knowing it won't arrive in time. Extremely disappointed will never do business with this company ever again.
December 17, 2025
Unprompted review
Reply from Optimalprint
Hi Edward,
Thank you very much for taking the time to share your feedback with us.
I completely understand how frustrating it must be to pay extra for express delivery, especially when the guaranteed delivery date displayed on our website was not met. Please accept my sincerest apologies for the inconvenience this has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Very Happy Customer
After receiving my first order I was so impressed with the print quality and speed of delivery that I ordered more. Fantastic quality prints that I am truly excited to share for the holidays. I will definitely keep ordering from Optimal Print!
November 30, 2025
Unprompted review
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Order 35735441
Order 35735441
I placed my order on December 12, the estimated date of delivery was December 16 and I still haven’t received my order. From the tracking I did, it is still in production. Christmas is just around the corner and I don’t have my Christmas cards. I’ve done business with Optimalprint in the past and was always satisfied with the turnaround. I’m very unhappy this time and not planning on making business with you again since you are unreliable.
I want my Christmas cards.
December 22, 2025
Unprompted review
Reply from Optimalprint
Hello,
Thank you for sharing your feedback with us.
We are truly sorry to hear about the delay with your order and completely understand your frustration, especially during the Holidays. We also understand how disappointing this must feel given your positive experiences with us in the past.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
I never got my Christmas pictures
I never got my Christmas pictures. The delivery is either late or delivered to the wrong address. I am very disappointed as I was hoping to hand the cards out before Christmas. Definitely would not trust this service again.
December 20, 2025
Unprompted review
Reply from Optimalprint
Hi Veronica,
Thank you very much for taking the time to share your feedback with us.
I am truly sorry to hear that your Christmas pictures did not arrive as expected. I completely understand how concerning it must be to have planned to share these cards with family and friends. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Got the 23” photo and really…
Got the 23” photo and really disappointed with the quality of the photo. Colours and clarity didnt live up to expectation
December 17, 2025
Unprompted review
Reply from Optimalprint
Hi Michael,
Thank you very much for taking the time to share your feedback with us.
I am very sorry to hear that the 23” photo you received did not meet your expectations in terms of colour and clarity. I completely understand how disappointing this must be, especially when the photo was intended to capture a special moment. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
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