Optimalprint Reviews 

Been using optimal print for yearly calendar and greeting card
Fast delivery and good quality

Easy to customise and design, and product was shipped in perfect condition so I guess the high shipping cost is justified.

Please do not order from optimalprint if you expect it to reach on time. I ordered a magic mug (heat changing) on the 13th November 2021. Few days later on the 20th November 2021, they emailed me saying that it was on the way. The Estimated Delivery Arrival was supposed to be on the 19th Nov - 24th Nov. So then I emailed them on the 26th Nov because my item hasn’t arrive and they said “Since the order has not reached you on time, to solve this issue faster for you I have now placed a free reprint. The reprint is set to arrive between: Fri 3 Dec - Wed 8 Dec” As of now, it’s the 28th November and I received another email saying that the order was “Confirmed” again and now the Estimated Delivery Arrival will be on the 3rd Dec - 8th Dec. So now I won’t be surprised if they actually reconfirm my order again on the 8th Dec. Please do not order from this company if you expect it to be on time or even receive your order lmao.

Unable for me to add in texts, find it limited or no options for me to improve the layout, textings, etc.

Loved the album received. Only wondering if a box can be ordered to keep the album in.

Very nice print quality. Really happy with the service provided.

Easy to use and their delivery n quality is great! Have recommended them to my colleagues

User friendly, great quality and fast delivery.

Love the final product and design of the place cards. It’s perfect for our wedding! Thank you!

Quality of card is superb. Reasonable price and fast service !

Good printing but the price was lowered right after i sent in my order. That was kind of disappointing as I ordered quite a few calendars for Christmas. My first time printing with optimalprint. Quality is good, but price-wise can be improved.

Very easy and friendly website to use to make my order and freely add in my photos into the album. Delivered on time as indicated, pleasant experience and thanks for the discount!

Products are good quality. However, there could be some improvement to the delivery fees especially when multiple orders are made. I was charged two separate delivery fees which added up to quite a significant portion of the total cost.

Happy with my purchase! I ordered a customized canvas and it is exactly what I wanted. Quality of the print is perfect. Received my order in 5 days.

Unfortunately, this system does not provide negative numbers to rate recent experiences. It a pitty

Ok. So, from my last conversation passed four full days. (At least 1.5 business days).
Brief description. I put order Oct, 19th. Then Optimal print recreated my order on Oct, 21st (why?). The last delivery date was Oct, 28th. On Oct, 29th I asks Optimal print about my order and receives an answer that the order is not printed yet. Then the agent told me that the company will return the delivery fee. Then the agent told me that he can't do it because the "other team did it". Strange, but I have not received any information about this returning. Neither from optimal print nor from my bank.
Then the agent told me that my order is printing now.

I write a review. I receive a standard excuse message and link to the help desk.

But. My order has still not shipped yet. Moreover, I think my order is not printed yet. A conversation with the help desk is a set of standard excuses that must persuade a client that the fault is somewhere outside Optimal print.

So, in conclusion. Stay away from Optimal print. If you will try to ask this company to print something please do not forget to ask them every day:
1. Is my order is printed?
2. Is this REALLY printed?
3. Are you sure that my order is REALLY printed?
4. Are you sure that are no issues and my order is definitely printed?
5. Are my order shipped? If so, please provide me the track #.
6. Are you sure that the order is shipped. Really?
5. Even with the tracking number you have no guarantee that the order is already printed and shipped.

But, unfortunately, it is not guaranteed that you will receive your order on time.

PS. For Optimal print. Please not provide your standard excuse below this review. It not working.
Just answer the next questions:
Why is my order was moved from 19th to 21st?
Why is my order was sent to print only when I start to investigate the fate of my order?
Why did your agent say to me that my order was sent to print on Oct, 29th, but today another agent said that my order was printed on Oct, 30th?
Why is my order is not shipped yet in three days after it was printed (if it was printed)?

PPS. About print quality. I will write a review when (if?) I will receive my order.

Great quality, seamless process from making the photobook to receiving the product.

The cards were well package, printing quality is excellent. I have not tried writing on the card so I cannot comment on how well it absorbs ink. Overall, quite satisfied with my order.

I had some queries regarding delivery of the photo book I ordered and I managed to contact customer service though it was 930pm Singapore time. The customer service agent was from Norway and helped answer my questions and in the end, wasn’t able to give me a favourable reply immediately, but referred me to the relevant parties and eventually I got what I needed. 😊 Though I think it’s just a stage name, but his name was Izza. Thank you for the help!

Trying to place my 2nd purchase. But I can't seem to crop my image to fit into the canvas. Have been trying to reach customer service, but no phone number, no response to my IG DM, no chat. I hope I could get my order placed now as the promo is valid till tomorrow only. Really frustrating.