The team was professional, responsive, and incredibly supportive. They explained everything clearly, kept me updated throughout the process. Thank you.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to o... See more
Company replied
I wholeheartedly advise against this company. There's practically no communication; I have to call or email to get any information! My client is a shah, and it's practically impossible to communicate... See more
Company replied
Optimal provided exceptional support from start to finish. My solicitor kept me informed and guided me through every step of the process. Although it took a bit of time to reach resolution, I am extre... See more
Company replied
Company details
Written by the company
Optimal Solicitors is a modern, forward thinking and progressive law firm. We represent both private individuals and business clients, nationally and internationally. Excellent customer service and good sound legal advice are at the core of what we do. It's not every day that you instruct a solicitor, but if you do you need to know our team are there for you.
Contact info
3rd Floor Oakland House, Talbot Road, M16 0PQ, Manchester, United Kingdom
- 01612507771
- info@optimalsolicitors.com
- optimalsolicitors.com
4.4
Excellent
1K reviews
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dealt with my remortgage quickly
Dealt with my remortgage quickly. Excellent communication throughout. All done online, with them based in North England and me based in Wales. Would highly recommend.
November 29, 2023
Reply from Optimal Solicitors
Hi Magenta, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks
Solicitors who do what they say!!!
Natalie McGuiness is great and always ensure you are kept in the loop. Used Natalie a couple of times now and this time had Amanda Bridgeman on board too, a very satisfied customer
November 16, 2023
Reply from Optimal Solicitors
Hi Marie, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Natalie and Amanda. Many thanks
Very professional and nice service help…
Very professional and nice service help me a lot with my divorce case, high recommended.
November 22, 2023
Unprompted review
Reply from Optimal Solicitors
Good morning, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided. Many thanks
Leighton was extremely responsive…
Leighton was extremely responsive throughout our remortgage. We had a number of issues caused by third parties any issues or queries. The costs were also very competitive vs another quote we had.
Cannot recommend more highly!!
November 22, 2023
Unprompted review
Reply from Optimal Solicitors
Hi Kim, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Leighton. Many thanks
A professional and speedy service
A professional and speedy service. Reassured me along the way whilst buying my first home. Caroline was lovely and got the job done.
October 31, 2023
Unprompted review
Reply from Optimal Solicitors
Hi Rick, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Caroline. Many thanks
Highly recommend!
Highly recommend!! Great communication, skills, knowledge and experience 👌
Fantastic team and great job!😍
Fast service 😉
Caroline and Magdalena big thank you ❤️
Anna
November 20, 2023
Reply from Optimal Solicitors
Hi Anna, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by both Caroline and Magda. Many thanks
Consultation Review
The lady solicitor we spoke to explained everything to us in an easy-to-understand way. Very polite and very professional. Answered all of our questions in full.
November 6, 2023
Unprompted review
Reply from Optimal Solicitors
Hi Megan, thank you for taking the time to leave a review. We are pleased that you were happy with the consultation given by Naomi. Many thanks
On the whole really good
On the whole really good, i was a massive fan of the on-line portal for the uploading of documents but that just might be me.
Got sorted and completed on the right date. Thanks to the team at Optimal Solicitors and our mortgage advisor.
November 6, 2023
Reply from Optimal Solicitors
Hi Nicola, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks
taking too long its been nearly 2 months
when I actually receive a copy of the title which btw was only a transfer of equity I will submit a review. As it is the process is taking a long time just to add my spouses name to the deeds so I'm not so happy no.
Still not happy still waiting for copy of title. Not got my name on title as yet as I have contacted land registry they are waiting for paperwork! You took my hard earned money and its taking so long so very unhappy with the service and would NOT recommend.
November 2, 2023
Reply from Optimal Solicitors
Hi Susan, thank you for taking the time to leave a review. We are disappointed to note you were not happy with the speed of the transaction. Unfortunately, the application is now with the land registry and we do not have control over how quickly that process will take. If you wish to discuss your concerns further, please do not hesitate to contact us.
Reply from Optimal Solicitors
Hi Mariusz, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Caroline in our conveyancing team. Many thanks
Do not choose this company
Do not choose this company.
Profit - oriented company.
I lost a certain amount of money irretrievably through Optimal Solicitors. Lack of proper concentration regarding my case ,how much it may cost,as lawyers see it .Every now and then, someone else would handle my case and lose the documents.
I lose time and money.
November 7, 2023
Unprompted review
Reply from Optimal Solicitors
Hi Sebastian, thank you for taking time to leave a review. We are sorry you are not satisfied with the service provided. We would like to direct you to our terms of business and letters of engagement which sets out our costs in relation to the matter. Should you wish to discuss this further, please do not hesitate to contact us.
Very professional in every way and…
Very professional in every way and really chase the other parties so much that were holding the chain up. Always kept in contact with updated information
October 30, 2023
Reply from Optimal Solicitors
Hi Mrs Demou, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks
Our total sale and purchase only took 8…
Our total sale and purchase only took 8 weeks from the initial viewing to completion so thanks to Wessley, Natalie, Nafeesa and Mandy for making this happen.
It was unfortunate however that finalising the completion process took much longer than hoped, which prevented us from picking up the keys until 3.30pm, which caused the removal team to be waiting for at least 3 hours before they could start to unload. Therefore the completion process in my opinion requires streamlining in order to expedite this process, particularly on a Friday.
October 27, 2023
Reply from Optimal Solicitors
Hi Glyn, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Natalie and others within our conveyancing team. Many thanks
Lawyer's are professional
Lawyer's are professional and always want to find any resolution to help
November 2, 2023
Reply from Optimal Solicitors
Hi Piotr, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks
Reply from Optimal Solicitors
Hi Doina, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks
Selling.
I dealt with Natalie for the sale of my property. She was great throughout the whole process! Always helpful and responded to calls and emails quickly. Would highly recommend her to friends and family! Thank you again!
October 25, 2023
Reply from Optimal Solicitors
Hi Jodie, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Natalie in our conveyancing team. Many thanks
Excellent from start to finish
Great working with Caroline and Nafeesa. I had a short window as I'd been transferred from another solicitor and she was very efficient in getting the deal done. Thank you so much for all your help. Definitely recommend their services.
October 23, 2023
Reply from Optimal Solicitors
Hi Nigel, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by both Caroline and Nafeesa in our conveyancing team. Many thanks
Good communication and work hard
Have used several times - they work hard, respond in good time and are pretty hard to beat on price. We had Natalie M and she is lovely.
October 12, 2023
Reply from Optimal Solicitors
Hi Natalie, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Natalie in our conveyancing team. Many thanks
very unhappy
unfortunetly i am not happy about the servic i rcive this time .
Firstly the communication was very poor and difficult , when i was calling no on would pick up the phone .
No one would respond to mme emails as well even thou i did send a lot.
The was even one time a call booked for a specifick day and time and no on bothered to call on that day witch cosed me thouther to lous time as need a translator .
The second this is the amound of money for me compensation was pitfoul not speakeg abou tthe amound you tok form it .
Unfortunetly i will never recomend your company to anyon as the comunication is poor , the time it toooks to sort it out and then the compensation .
October 9, 2023
Reply from Optimal Solicitors
Dear Barbara
Thank you for taking the team to leave a review.
We are sorry you were not happy with the service. It would appear your not happy with the level of compensation received nor the amount we charged for dealing with the matter for you.
We refer you to our terms of engagement, including costs, which you signed and agreed at the outset. You therefore had full knowledge of the amount payable from your initial engagement with us.
if you do wish to discuss the outcome of your claim further, please do not hesitate to contact us.
Reply from Optimal Solicitors
Hi Craig, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our Family team. Many thanks
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.