The team was professional, responsive, and incredibly supportive. They explained everything clearly, kept me updated throughout the process. Thank you.
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See what reviewers are saying
Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to o... See more
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I wholeheartedly advise against this company. There's practically no communication; I have to call or email to get any information! My client is a shah, and it's practically impossible to communicate... See more
Company replied
Optimal provided exceptional support from start to finish. My solicitor kept me informed and guided me through every step of the process. Although it took a bit of time to reach resolution, I am extre... See more
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Company details
Written by the company
Optimal Solicitors is a modern, forward thinking and progressive law firm. We represent both private individuals and business clients, nationally and internationally. Excellent customer service and good sound legal advice are at the core of what we do. It's not every day that you instruct a solicitor, but if you do you need to know our team are there for you.
Contact info
3rd Floor Oakland House, Talbot Road, M16 0PQ, Manchester, United Kingdom
- 01612507771
- info@optimalsolicitors.com
- optimalsolicitors.com
4.4
Excellent
1K reviews
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff and very helpful
September 27, 2023
Reply from Optimal Solicitors
Good Morning, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks
Vicky Sumner is the one you need @ Optimal
Vicky Sumner at optimal was amazing. She was my case handler and managed to get me exchanged within 28 days!!! From the off, with our first introduction, she was clear and approachable. Things got done, reassured me, had a positive mind frame and had great knowledge on the whole process. My property had a very tight exchange deadline within 28 days and we beat that with days to spare. Trust Vicky!
August 31, 2023
Reply from Optimal Solicitors
Hi Ahmed, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Vicky in our conveyancing team. Many thanks
Vicky Sumner and Optimal Solicitors…
Vicky Sumner and Optimal Solicitors have been very approachable, helpful and professional. Vicky made sure we were informed and updated at all times throughout the process of our case. Can't thank them enough for their care and dedication. Would highly recommend their service.
September 29, 2023
Unprompted review
Reply from Optimal Solicitors
Hi Elena, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Vicky in our conveyancing team. Many thanks
mortgage repayment
I had to chase Target the help to buy scheme and resend e mails of documents, all along it was me who chased were theprocess was and left me feeling no confidence with the solicitor
October 2, 2023
Reply from Optimal Solicitors
Hi Stuart, thank you for taking time to leave feedback. We have looked into the matter and we would like to clarify that we did not leave you to chase up help to buy during the process. When dealing with the redemption of any help to buy equity loan, the customer does need to instigate the initial contact with help to buy which then results in the redemption statement being sent to us. Prior to completion, we also require an authority to complete from help to buy, which we requested. We in fact sent an email to you to advise this has been submitted and chased up, whilst also advising you that you may wish to call help to buy to help expedite them providing us with the authority to complete. To be clear, this was not us refusing to do the job, but from years of experience working with help to buy and other organizations, we know on occasion that a call from an actual customer can help speed up matters, as opposed to simply being chased from the solicitor. We are pleased that we did manage to complete your transaction despite your completion preferences changing from your initial instructions to us.
Hopefully this provides you and other readers with a more realistic explanation as to how this progressed.
The service was amazing and the…
The service was amazing and the solicitor explained everything really well
September 28, 2023
Reply from Optimal Solicitors
Hi Mr Javed, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks
The professionalism from Matt Moss was…
The professionalism from Matt Moss was incredible. Always communicating to me when new information came to his desk about My case he was sincere about my case and I was very impressed by his work ethic and integrity relating to my case. Matt moss and his team are a credit to his company and his trade. I would recommend Matt and his team to my friends and family in a time of need. Thank you very much for help and guidance through this matter Matt
October 5, 2023
Unprompted review
Reply from Optimal Solicitors
Good Afternoon, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Matt. Many thanks
Reply from Optimal Solicitors
Hi Mr Phillips, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team and that they also superseded your expectations. Many thanks
Highly recommend
October 4, 2023
Reply from Optimal Solicitors
Hi Agata, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks
I highly recommend Optimal Solicitors
Professional and friendly approach to the client. They provide advice and assistance at every step. If necessary, service in another language (Polish).
Special thanks to: Usha from
Serious Injury Department, Marie and Natalia
September 29, 2023
Reply from Optimal Solicitors
Hi Michal, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Usha and the team in our personal injury team. Many thanks
Great team
Been working with Vicky and Nafeesa and they've been nothing but helpful to me in buying my home.
Very informative, quick to action and accomodating to the quick timescale i had.
September 29, 2023
Unprompted review
Reply from Optimal Solicitors
Hi Nigel, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by both Vicky and Nafeesa in our conveyancing team. Many thanks
I highly recommend Optimal Solicitors
I highly recommend Optimal Solicitors, very professional and always updated the developments. Thank you very much
September 28, 2023
Unprompted review
Reply from Optimal Solicitors
Hi Arun, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by us. Many thanks
very helpful
August 1, 2023
Reply from Optimal Solicitors
Hi Kevin, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks
I would recomend them
This comany offers a prompt and meticulous service.
I loved the fact that they are willing to explain technical legal documents in plain english.
I would recomend them.
September 26, 2023
Unprompted review
Reply from Optimal Solicitors
Hi Sylwia, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided. Many thanks
I can recommend the company with full…
I can recommend the company with full professionalism, some matters require time and patience, also on the part of the clients, I can't say anything bad about the team, my case took almost two years but was completed with a positive outcome
September 26, 2023
Reply from Optimal Solicitors
Hi Lukasz, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks
Reply from Optimal Solicitors
Hi Colin, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks
Wonderful Experience with Optimal Solicitors
Our experience with Optimal Solicitors was wonderful and managed to finish our business with them just in time, though there were times when we couldn't get hold of our assigned Solicitor. All in all it was a great experience.
September 14, 2023
Reply from Optimal Solicitors
Hi John, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks
Vicky Sumner and her team are brilliant…
Vicky Sumner and her team are brilliant to work with! Great communication with us brokers and our clients, which is the key to success. We have been working with Optimal for over 3 years now and they have always delivered top service. Thank you.
September 20, 2023
Unprompted review
Reply from Optimal Solicitors
Hi Ania, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Vicky in our conveyancing team. Many thanks
Can't recommend enough!
Great contact from the start to finish with Vicky Sumner and her team. Very reliable, quick to respond and fix any issues. They have been very proactive throughout the whole process. We strongly recommend Vicky Sumner and Opimal Solicitors.
September 18, 2023
Unprompted review
Reply from Optimal Solicitors
Hi Aleksandra, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Vicky in our conveyancing team. Many thanks
Easy to use and deal with
September 11, 2023
Reply from Optimal Solicitors
Hi Marc, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks
I highly recommend Miss Vaida
I highly recommend Miss Vaida. She is very professional, kind and smart.
Best regards
September 1, 2023
Unprompted review
Reply from Optimal Solicitors
Hi Bartek, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Vaida in our personal injury team. Many thanks
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