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Optime Group Reviews 724

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the recruitment process smooth and comfortable. Many people highlight the exceptional customer service, noting that employees are approachable, communicative, and readily available to answer questions and provide support. The overall user experience is frequently described as efficient, easy, and positive, with many appreciating the clear communication and personalized assistance provided throughout. However, some customers also noted issues with communication, describing it as inconsistent at times, and mentioned experiencing unmet expectations. A few people reported long waiting periods without updates, only to find out the position had been filled, causing frustration and inconvenience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

User experience

Users describe positive interactions with the overall experience. Many customers report faultless and very... See more

Customer service

Clients share positive opinions on customer service. Reviewers appreciate the clear communication and... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very happy to say that my experience with optime was very positive. JACK BECK, who handled my recruitment process, was very approachable and professional. He kept in contact with me throughout th... See more

Company replied

Rated 5 out of 5 stars

Really quick to respond, nice clear instructions friendly and doesnt make you feel awkward. Positive vibes all round like going to see an old friend. Jack makes it easy to communicate and welcomes any... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Optime Group and especially want to thank Jack Beck for his outstanding support throughout the hiring process. I applied for an airport job and was amazed by how sm... See more

Company replied

Rated 5 out of 5 stars

I tend to look at reviews with some scepticism. I read the reviews here and usually I thing somebody’s mom has written their review cos it’s so nice. However I went for an interview this week and h... See more

Company replied


Company details

  1. Recruiter
  2. Employment Consultant
  3. Employment Search Service
  4. Executive Search Firm
  5. Recruitment Service
  6. Temp Agency

Written by the company

Since beginning in 2016, Optime Group has been innovating recruitment in the Aviation, Industrial and Hospitality sectors. Driven by Technology and an unrivalled Customer Service, we are committed to positively impacting the local communities we operate in. With locations including Gatwick, Heathrow and Manchester, our growing list of Clients allows us to continue to make a difference to organisations and employees nationwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

724 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Optime Group's recruitment process is…

Optime Group's recruitment process is seamless and efficient. They prioritize understanding our needs, resulting in finding the perfect candidates quickly. Professionalism and dedication shine throughout the entire process, making it a breeze to work with them. Highly recommended for anyone seeking top-notch recruitment services.
A big mention to Natalia for her outstanding work to guide me through the process …

March 14, 2024
Unprompted review
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Reply from Optime Group

Thank you Zuhayr, for the kind feedback! Its lovely to hear that you had such a positive experience with us and that it was hassle-free. We look forward to carrying on delivery this level of service throughout your employment with us!

Thank you
Optime Group

Rated 5 out of 5 stars

Good

I was really impressed with whole recruitment process. It began with telephone call for face to face interview. I was able schedule a convenient date for the interview and the recruitment consultant agreed.
During the interview, Cassia was highly professional in her approach.
One of the things I really like about her was the different means in which she will send a message across. She will send you an email and text messages so that you do not miss any important message.
That was very impressive.

February 14, 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you Charles for the lovely review. We are delighted to hear you were impressed with the service you received from Cassia in our Gatwick branch and that all communication was efficient and clear. Good luck in your new job, we hope you love it!

Thank you
Optime Group

Rated 5 out of 5 stars

Great communication, Informative, Lovely staff

Optime made the interviewing process very efficient and straightforward. Cassia was a great host and i want to thank her for the support. All questions were answered clearly and their communication has been excellent. Thank you guys for the opportunity.

February 21, 2024
Unprompted review
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Reply from Optime Group

Thank you Nathaniel for the great feedback! We're glad to hear you were happy with the service you received from our Gatwick team and that they were supportive throughout with clear and efficient communication. We wish you the best of luck in your new job!

Thank you
Optime group

Rated 5 out of 5 stars

Great Consultant

I had the pleasure to meet consultant Cassia Jordan who after seeing my CV contacted me and arranged an interview + offered me the job. All conducted in a very friendly and professional way.

February 13, 2024
Unprompted review
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Reply from Optime Group

Thank you Francesco for the lovely feedback. Its great to hear you were pleased with the service you received from our Gatwick team! Congratulations on your new job!

Thank you
Optime Group

Rated 5 out of 5 stars

Good Experience with Optime

I have applied for a job with optime. My initial correspondence with Optime Group was with Cassia Jordan, whom I found to be extremely polite & efficient in all our dealings.
She was extremely swift to reply to all my queries. On the day of my interview, Cassia was very welcoming & friendly. Explained each part of the process clearly & precisely. She certainly has great knowledge of the business and answered all my questions in a professional manner.

January 31, 2024
Unprompted review
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Reply from Optime Group

Thank you Preeyush we appreciate the time taken to leave us feedback regarding your recent experience with our Team. It is lovely to hear that your experience was a positive one filled with efficient and friendly communication from Cassia. We hope you enjoy your new job with us!

Thank you
Optime Group

Rated 5 out of 5 stars

Cassia was absolutely amazing and…

Cassia was absolutely amazing and everyone else

February 10, 2024
Unprompted review
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Reply from Optime Group

Thank you Immanuel for the kind Feedback. Its Great to hear you were happy with the service you received from Cassia and the Team. Good luck with your new job!

Thank you
Optime group

Rated 5 out of 5 stars

Birmingham airport interview

I went for an interview to work at Birmingham airport. I was interviewed by Cassia, she was lovely and made me feel so welcome and at ease. After the interview i was contacted very quickly and I got the job. All from there was very smooth sorting paperwork out and the communication from Cassia was outstanding, she answered all my questions and queries with no hesitation. Thankyou 😁

January 23, 2024
Unprompted review
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Reply from Optime Group

Thank you for the Great feedback regarding your recent experience with our Recruitment team! We are delighted to hear that you felt supported and informed throughout your journey with us and that Cassia was of great help. We wish you the best of luck in your new job at Birmingham Airport and we look forward to further supporting you throughout your time there!

Thank you
Optime Group

Rated 5 out of 5 stars

Very good management kind and helpful.

February 8, 2024
Unprompted review
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Reply from Optime Group

Thank you Heitor for the positive feedback. Its great to hear you were happy with the service you received from our Team. Wishing you the best of luck in your new role with us!

Thank you
Optime group

Rated 5 out of 5 stars

Well organised

Well organised, kind and helpful at all times!

Kasia is one of the most bubbly people i came across in a while she’s made me feel welcomed and talked me through the whole process answered any questions I had and guided me to the right person.

Crina has taken the time to show us what our roles will be consisting off which was more than helpful when it came to getting a full picture of the role. All the staff at optime group are so lovely and friendly, I am really excited to be working along side this amazing team of people!

February 8, 2024
Unprompted review
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Reply from Optime Group

Thank you Natalia for your lovely feedback regarding our Heathrow Branch. We are glad to hear our Recruitment team were welcoming and efficient in guiding you and set you up with your new role at Heathrow. We wish you all the best in your new Career with us.

Thank you
Optime Group

Rated 5 out of 5 stars

Danielle was extremely helpful and…

Danielle was extremely helpful and thorough and explained everything fully.

January 26, 2024
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Reply from Optime Group

Thank you Simon, for the kind feedback about your recent experience with our Bristol branch. We are happy to hear that Danielle effectively helped and supported you through the process. We wish you the best of luck in your new job!

Thank you
Optime Group

Rated 5 out of 5 stars
Optime Group logo

Reply from Optime Group

Thank you for your feedback about your recent experience with us! We are happy to hear that it was a positive one and we hope you enjoy your new job with us.

Thank you
Optime Group

Rated 5 out of 5 stars

Wonderful environment helping people…

Wonderful environment helping people specially Carina and Daisy

January 18, 2024
Unprompted review
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Reply from Optime Group

Thank you Hira, for your kind feedback! We are happy to hear you're pleased with the service your receiving from our referencing team and Heathrow team. We look forward to continuing this level of service throughout your time with us!

Thank you
Optime Group

Rated 5 out of 5 stars

Optime @ Bristol Airport

Optime @ Bristol Airport

Under Danielle has always been a great experience and she is amazing at her role and has always gone above and beyond the call of duty for all my enquiries and situations regarding my role and career at Bristol Airport. I can't recommend Optime and Danielle enough. 10/10

January 18, 2024
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Reply from Optime Group

Thank you James, for the lovely feedback regarding Danielle from our Bristol office! We are delighted to hear that Danielle made your experience with us such a positive one and that you would highly recommend us. We wish you the best of luck in your new job at Bristol airport!

Thank you
Optime Group

Rated 4 out of 5 stars

Constant communication via emails so I…

Constant communication via emails so I was able to understand exactly what I needed to do.

January 17, 2024
Optime Group logo

Reply from Optime Group

Thank you Nathan, for taking the time to leave us feedback! We're delighted to hear you have been happy with the efficient communication from our teams, communication is very important to us here at Optime as we never want to leave people in the dark! Please let us know if there was/is anything we could do to further enhance your experience with us.

Thank you
Optime Group

Rated 5 out of 5 stars

Punctual and consise communication at…

Punctual and consise communication at all times with helpful feedback.

January 10, 2024
Optime Group logo

Reply from Optime Group

Thank you Lee for the positive feedback! We're glad to hear you were pleased with the service you received from our team. We look forward to continuing providing this level of service to you and all our workers.

Thank you
Optime Group

Rated 5 out of 5 stars

had my interview with cassia and what a…

had my interview with cassia and what a professional she was and kind and understanding. explained everything in plain english that i could understand helped with all the paperwork explained about the roll i applied for and cant express her professionalism its outstanding. i cannot thank cassia enough and all the team they have full marks

January 10, 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you John for the great feedback! Its lovely to hear how well you've been looked after by Cassia from our Gatwick team, with her efficient communication and friendly manner. Well done on landing yourself a new job, we look forward to supporting you further during your time with us!

Thank you
Optime Group

Rated 5 out of 5 stars

Amazing staff

I had an amazing help, managed to help me get on to an earlier course, really helpful, lots of contact to keep me up to date on the process of my application, Cassia has been great. Felt comfortable talking to her

January 12, 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you Sophie for your lovely feedback! We're glad to hear how well Cassia has assisted you throughout your recruitment process with her efficient communication and approachable nature. We hope you enjoy your new job and we look forward to continuing this level of service throughout your time with us!

Thank you
Optime Group

Rated 5 out of 5 stars

Training

Good communication throughout , kept well informed with modules and procedures. Trainers knowledgeable, friendly and welcoming. Supportive throughout the course and during training.

January 17, 2024
Optime Group logo

Reply from Optime Group

Thank you Floyd for the great feedback! We are delighted to hear you've had such a positive experience with us filled with efficient communication and welcoming members of staff. We look forward to upholding this level of service throughout your employment with us!

Thank you
Optime Group

Rated 5 out of 5 stars

Cassia was very helpful

Had a great interview with Cassia a few days ago. From the moment I walked in and was greeted by her I felt a lot more at ease, she was very helpful and polite during the whole process, including responding quickly to emails and helping me sort out documents. I'm very happy that I got offered the job!

January 16, 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you Matt, We are very grateful for your feedback about your recent experience with our Gatwick team. We're thrilled to hear you felt at ease and found the experience positive. At Optime we are committed to providing excellent service and support, so it's rewarding to know that Cassias efforts, from greeting you to assisting with emails and documents, contributed to a positive experience for you. We wish you the best of luck in your new role!

Thank you
Optime Group

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