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Optime Group Reviews 724

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the recruitment process smooth and comfortable. Many people highlight the exceptional customer service, noting that employees are approachable, communicative, and readily available to answer questions and provide support. The overall user experience is frequently described as efficient, easy, and positive, with many appreciating the clear communication and personalized assistance provided throughout. However, some customers also noted issues with communication, describing it as inconsistent at times, and mentioned experiencing unmet expectations. A few people reported long waiting periods without updates, only to find out the position had been filled, causing frustration and inconvenience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

User experience

Users describe positive interactions with the overall experience. Many customers report faultless and very... See more

Customer service

Clients share positive opinions on customer service. Reviewers appreciate the clear communication and... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very happy to say that my experience with optime was very positive. JACK BECK, who handled my recruitment process, was very approachable and professional. He kept in contact with me throughout th... See more

Company replied

Rated 5 out of 5 stars

Really quick to respond, nice clear instructions friendly and doesnt make you feel awkward. Positive vibes all round like going to see an old friend. Jack makes it easy to communicate and welcomes any... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Optime Group and especially want to thank Jack Beck for his outstanding support throughout the hiring process. I applied for an airport job and was amazed by how sm... See more

Company replied

Rated 5 out of 5 stars

I tend to look at reviews with some scepticism. I read the reviews here and usually I thing somebody’s mom has written their review cos it’s so nice. However I went for an interview this week and h... See more

Company replied


Company details

  1. Recruiter
  2. Employment Consultant
  3. Employment Search Service
  4. Executive Search Firm
  5. Recruitment Service
  6. Temp Agency

Written by the company

Since beginning in 2016, Optime Group has been innovating recruitment in the Aviation, Industrial and Hospitality sectors. Driven by Technology and an unrivalled Customer Service, we are committed to positively impacting the local communities we operate in. With locations including Gatwick, Heathrow and Manchester, our growing list of Clients allows us to continue to make a difference to organisations and employees nationwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

724 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing company

Amazing company, customer service and help I received was second to none, Kirsty went above and beyond to help with all matters and any issues I had, highly recommended, thank you for your high professionalism

March 18, 2024
Unprompted review
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Reply from Optime Group

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with our us and that Kirsty was able to provide exceptional customer service. Your recommendation really means a lot to us so thank you! We wish you the best of luck in your new role!

Thank you
Optime Group

Rated 5 out of 5 stars

Junaid Hussain

I would like to say many thanks to Optime Group specially Ellie Davies who help me through out the process to get a job. I found her very cooperative in the whole process. No doubt helpful staff also really kind. I am really happy with the experience which I got from this company I really recommend this company Optime Group to others also Ellie Davies and Elise page has helped me throughout the job any questions or help I needed Ellie helped sometimes going out of her way. I am always grateful they always answered my queries when I asked them they are very professional,friendly and very helpful. The support has helped me a lot and the generosity will always remain. Optime Group are very lucky to have them !.

March 18, 2023
Unprompted review
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Reply from Optime Group

Thank you so much Junaid for taking the time to share your positive experience and specifically highlighting the assistance provided by Ellie and Elise. We're thrilled to hear that they were instrumental in guiding you through the recruitment process and that you found them to be efficient, kind, and helpful. Your recommendation means a great deal to us, and we're delighted that you had such a positive experience with our team.

Thank you
Optime Group

Rated 5 out of 5 stars

Friendly, informative and welcoming

Friendly and informative. Great process. Esme Russell-Thorne was extremely welcoming.

February 19, 2024
Unprompted review
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Reply from Optime Group

Thank you Daniel for your kind feedback! We are delighted to hear that you had such a positive experience with us. We look forward to continuing this level of service throughout your time with us.

Thank you
Optime group

Rated 5 out of 5 stars

Recruitment for Easy Jet Gatwick

I had my interview with Optime Group at the end of February for a position with Easy Jet check-in at Gatwick Airport. All staff were very welcoming upon arrival!
I was interviewed by Ellie Davies who was very professional and made me feel comfortable throughout the whole process.
Since the interview I have been kept up to date with any information and queries.
I couldn’t be happier!!

February 28, 2024
Unprompted review
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Reply from Optime Group

Thank you Emily, for sharing your experience with us! We're thrilled to hear that your interview experience with Eliie was a positive one. Keeping you informed and updated throughout the process is essential to us, and we're glad to hear that you've been satisfied with the communication you've received from start to finish. We wish you the best of luck in your new role!

Thank you
Optime Group

Rated 5 out of 5 stars

I went to Optime group for an interview…

I went to Optime group for an interview after I walked through the door I was greeted straight away and got delt with very quickly. My interview was with Esme Russell-Thorne and went very well I was spoken to very politely and could answer every question I asked and helped with everything I needed.

March 7, 2024
Unprompted review
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Reply from Optime Group

Thank you for sharing your positive experience with us! We're delighted to hear that your visit to Optime Group was met with prompt and courteous service right from the get go and that you found Esme's approach polite and helpful. We look forward to further assisting you throughout your time with us!

Thank you
Optime Group

Rated 5 out of 5 stars

Complete Ease

Often times when you attend an in-person interview, nervousness, and anxiety can play a huge role, in the outcome. However when I met with Ellie, her interpersonal skills put any doubts I had completely at ease. I am so glad that I chose The Optime Group, to start my new career journey at Gatwick.

February 22, 2024
Unprompted review
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Reply from Optime Group

Thank you Tracy for sharing your experience with us! We're delighted to hear that Ellie's exceptional interpersonal skills made such a positive impact on your interview experience. At The Optime Group, we understand that interviews can be nerve-wracking, and we strive to create a welcoming and supportive environment for all candidates. Thank you for choosing Optime, and we look forward to welcoming you aboard!

Thank you
Optime Group

Rated 5 out of 5 stars

Best Job Applicant Agency

Natalia made a great effort to write me up for the job opportunity I was looking for on shortest notice & make the steps easy for me on optimizing my job opportunity. I was very happy with the service!

March 2, 2024
Unprompted review
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Reply from Optime Group

Thank you Andrei for your kind words. We're thrilled to hear that Natalia provided you with outstanding support and made the process of securing your desired job a smooth one. We wish you the best of luck in your new role with us.

Thank you
Optime Group

Rated 5 out of 5 stars

A very happy environment

A very happy environment. Ellie was very welcoming and very professional. I can not fault Ellie or any other of her colleagues as I do get feedback from friends

February 15, 2024
Unprompted review
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Reply from Optime Group

Thank you Jaqui, We greatly appreciate your feedback! Creating a positive and welcoming environment is a top priority for us at Optime, and we're thrilled to hear that Ellie and our team succeeded in making your experience enjoyable. We wish you the best of luck in your new role!

Thank you
Optime Group

Rated 5 out of 5 stars

Optime have been a pleasure

Optime have been a pleasure to deal with so far. I had an interview with Ellie who was very professional and Megan who completed my referencing was very efficient.

So far the team have been very good. I look forward to starting later this month.

March 13, 2024
Unprompted review
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Reply from Optime Group

Thank you Martin, for taking the time to leave us feedback. At Optime, we strive to provide a seamless and professional experience for all our candidates, from the initial interview to the final stages of onboarding. We're delighted to hear that Ellie and Megan were able to assist you effectively and make the process enjoyable.Thank you for choosing Optime, and we look forward to welcoming you aboard!

Thank you
Optime Group

Rated 5 out of 5 stars

The entire process has been effortless

The entire process has been effortless, professional and with high level of communication throughout the way. Esme, Megan and the entire team have been great support with all queries and issues addressed in a correct timeframe.

March 13, 2024
Unprompted review
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Reply from Optime Group

Thank you Priya for the kind feedback! We are thrilled to hear that your experience with us has been nothing short of exceptional. It's our commitment to ensure that every step of the process is seamless and professional, coupled with clear communication at every stage.Your satisfaction is our top priority, and we're grateful for the opportunity to help you in your job search. We Hope you enjoy your new role with us!

Thank you
Optime Group

Rated 5 out of 5 stars

Ellie was so helpful

Ellie was so helpful, friendly and immediately put me at ease, the whole process was a first class experience. The other members of staff all seemed very professional and friendly too.
Thank you Ellie for the job and all your help, I’m really looking forward to starting my new job in April.

February 27, 2024
Unprompted review
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Reply from Optime Group

Thank you Louise for the amazing feedback! Its lovely to hear that our recruitment team were so kind and welcoming throughout making you feel comfortable during the process. We wish you the best of luck starting your new job in April and We look forward to continuing this level of service throughout your time with us.

Thank you
Optime group

Rated 5 out of 5 stars

Just be Yourself!

I had my interview with Esme. It was such a nice experience she was so lovely and didn’t make it a nervous experience!! The work place environment is so positive aswell, Definitely recommend!!

February 23, 2024
Unprompted review
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Reply from Optime Group

Thank you Daisy for the lovely feedback! Its great to hear how positive your experience has been with Optime and how welcoming the recruitment team have been. We hope you enjoy your new role with us.

Thank you
Optime group

Rated 5 out of 5 stars

Friendly and knowledgeable

I was interviewed and subsequently recruited by Ellie, she was very professional, very bubbly and made me feel very comfortable during the interview.
Optime have been great in every part of my recruitment, Ellie abd her colleagues have made my progression very easy, they are all very knowledgeable.
Thank you Ellie

March 14, 2024
Unprompted review
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Reply from Optime Group

Thank you Paul for your lovely feedback! We're glad to hear the service you received from our recruitment team was of such a high standard and that you were made to feel welcome and at ease throughout! We look forward to providing this level of service throughout your time with us at Optime.

Thank you
Optime Group

Rated 5 out of 5 stars

Great!

Process with optime has been so easy and understanding! I had my interview with Natalia and she has been amazing thoughtout the process, she has always responded to my emails so quick and helped me all the way!
Great work!

March 13, 2024
Unprompted review
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Reply from Optime Group

Thank you Hassan for the kind feedback! Its great to hear you've had such a great experience with our Gatwick team and that the process has been clear and efficient. We hope you enjoy your new job!

Thank you
Optime Group

Rated 5 out of 5 stars

Top class service Ellie really went…

Top class service Ellie really went above and beyond to support me in my journey into employment. Thanks again Ellie.

March 14, 2024
Unprompted review
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Reply from Optime Group

Thank you Marvin for taking the time to leave us feedback! Its great to hear our Gatwick recruitment team went above and beyond your expectations and made your experience so positive. We wish you the best of luck in your new job!

Thank you
Optime Group

Rated 5 out of 5 stars

Optime @ Gatwick Airport

Extremely pleased and fulfilled with Optime Group. The process started with a phone call for an in-person interview. I'm very pleased to share that Ellie did an exceptional job of making me feel at ease and taking me through the entire interview process. The Optime Group employees are all incredibly kind and friendly. Meeting Ellie and her coworkers was enjoyable. Thank you once again for the Gatwick Airport job opportunity☺️

March 1, 2024
Unprompted review
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Reply from Optime Group

Thank you Anitha for taking the time to leave us some feedback on your recent experience with us. We are delighted to hear you enjoyed your experience with our recruitment team in Gatwick and that all our staff made you feel welcome and at ease. We look forward to getting you started!

Thank you
Optime Group

Rated 5 out of 5 stars

Thank you very much

Thank you very much. So fast and easy. Kirsty White thank you so much!

March 14, 2024
Unprompted review
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Reply from Optime Group

Thank you Basilis, for the feedback on your recent experience with us. We are pleased to hear Kirsty from our Gatwick team made your experience such a positive one. We look forward to getting you started in your new role.

Thank you
Optime Group

Rated 5 out of 5 stars

Ellie helped me through the whole…

Ellie helped me through the whole process and and guided me I didn’t feel nervous at all she kept me updated the whole process thank you so Much Ellie I really appreciate it

February 28, 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you India, for taking the time to leave us some feedback on your recent experience with us. Its great to hear you were made to feel comfortable and at ease throughout the recruitment process. We wish you the best of luck in your new role!

Thank you
Optime Group

Rated 5 out of 5 stars

Really good recruitment process …

Really impressed within to recruitment process and very fast.
I have communicated with Ellie Davies and she has been great and very professional and communicated back almost immediately. All of the information and terms and conditions have been sent over about contracts to really make you feel secure

March 14, 2024
Unprompted review
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Reply from Optime Group

Thank you Amelia, for the lovely feed back. Its great to hear that we managed to exceed your expectations in our recruitment process with our efficiency and professionalism. We look forward to getting you started in your new role.

Thank you
Optime group

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