Optimum - Sparta Reviews 1

If I did need to give it one star I would give it none. The Customer Service sucks and when I got a supposed Supervisor he was no help what so ever. They do not care about the customer just profit. I was with them for 16 years!! Their prices keep going up and using the service they continue to buffer when watching a program. That is why I left. I called last year to disconnect my service and the representive keep offering me insentives to stay which where not that great. I told him no I want to disconnect I have another provider. He said okay we will keep your account open for 6 months in case you want to come back that was July 2025. I just got a bill say I owe 165.00 for Feb and March but did not get notice they where going to start billing. I did not use the service I have service. I am not paying for service I did not use!! I requested that they write off or waive the balance as I did not use the service. He say it is legit and he refused to waived or write off the balance as a courtsey. That is what I get for 16 years of service. I work in customer service and collections and I as courtsey would have done just that. They won't be around long with representive like that. If I did not like my current service I would not even think about going back to Optium!!They are horrible and rude insensentive robots.