Optimum - Wappingers Falls Reviews 2

Optimum Online takes advantage of being the only provider in certain regions, leading to regular blackouts, horrible customer service, and billing/ fine print that is not what was originally agreed to. I have been on the phone with Optimum today twice after failing to receive a callback last week to resolve my billing dispute. Optimum caused me to overdraft by auto-debiting me for an item that is currently under dispute, and without my direct permission to do so. Three hours later, the issue is still not resolved and the agents keep dropping the call with no attempt to call me back. If Optimum didn't run a monopoly, they would simply not be in business. Other reviews would prove this to be true. Optimum should not have to depend on having no competitors in order to do business.

Years of lies about the amount of my bill promises to reduce it that never happens lack of concern over the service unforeseen charges that I was told wouldn't be charged for, the requirement that they force you to pay for services for a time after you cancel them before they will agree to cancel them. This company is the atypical example of over promising and under delivering it's almost as if they want to see how much you can put up with before you get so frustrated that you need to find other options. I would suggest that you only consider them as a last resort and even then if you do be prepared for over billing and frustration if you never are in need of customer service