Premium Product, Disappointing Customer Support
purchased a premium-priced Lagom grinder and was shocked by the poor durability of the accessories and the disappointing customer service that followed.
After a single dishwasher cycle, the black anodized coating on both the catch cup and dosing ring deteriorated significantly, leaving black residue everywhere. While Option-O later explained that dishwashers can damage anodized aluminum, I could not find any clear warning on the product page or in the documentation stating that these accessories should never be placed in a dishwasher.
What disappointed me most was the company's response. Despite the products being lightly used and the issue occurring after only one wash, Option-O refused to provide any warranty support or replacement. Instead, I was told the damage was my responsibility and was offered a discount to purchase replacements.
For a company charging premium prices, I expected clearer care instructions and much better after-sales support. A product should not fail so dramatically after a single cleaning cycle without obvious warnings, and customers should not be left paying again for replacement parts.
The grinder itself performs well, but the ownership experience and customer service have been extremely disappointing. I would think twice before purchasing from Option-O again.
