Optionsltd Reviews 

I absolutely love working with this company. Alex is the best example of how giving employees space for their creativity can make a real difference. His talent, precision and drive for perfection are truly inspiring. Working with someone like him is a pure pleasure. He's turns every project into something special.

Karina thanks for your help, I hope we will work together in the future projects.
🤩

Karina was very helpful and very informative. It’s a breath of fresh air to deal with people who are attentive and would go the extra mile to help you.

Karina was very helpful, made the ordering process very easy for me.

ordered of options before and have always had a good experience their products are great and art work was amazing!

Really pleased

The artwork and prompt communication with Jessica B was amazing. I’m so happy with my finished design for re launching my product line.
5 stars 🌟🌟🌟🌟🌟

Jessica B has been an amazing help through the designing process.

Karina is amazing she was continuously helping me for last few weeks. Amazing work . Thank you so much

Jessica was prompt to design our art work for our new products and nothing was too much! Quick communication and hoping to have our first delivery soon!

I was looking for some ethical natural white label products to compliment the treatments I offer. These products are beautiful, simple but effective! Alex in the design team is an absolute superstar, efficient & responsive he fulfilled my design requirements with ease!
Thank you Alex

I have finally found a great company with wonderful natural products. As a new client I was suppprted by Vincent then Jessica B, efficiently completed artwork and didn't mind me changing a few things along the way. Really impressed.

I’ve been using options Ltd for over 10 years and honestly they have changed my life. My business is huge now and it’s all thanks to their amazing products and all the help they’ve given me. It’s so easy to place an order and even when I was in hospital for a period of time with daughter last year I could just email to order and bank transfer so no need to ring. Louise has been amazing and deals with most of my emails but everyone I’ve dealt with have been great. I order weekly and these aren’t small orders but there’s never a mistake or if there is a small one it’s sorted so I’m really happy and so grateful to options. So thank you again

I’ve been going back a forth for a while now sorting out my products and labels etc, Jessica has been very helpful with everything, communication has been spot on, would recommend.

Great company, been working with them for many years. Alway do my order through email with louise. Always helpful and prompt, highly recommended

I use Options for my unique salon products, i have been using them now for 18 months or so and i always deal with Louise she is always happy to help and is fast with getting my orders through.

New customer here I've had two separate deliveries arrive now and i am extremely happy with the entire process and the end result. I was previously using other own brand businesses and Options is by far my favourite. Dealing with Alex has been a delight thanks for answering my enquiries and designing my businesses products exactly how we imagined them. Will continue using options and already looking forward to placing my next orders.

The labelling process was made simple with Jessica sending examples back and forth. I changed the labels a few times as they needed things added or taken away and nothing was ever any bother to be done. Jessica was efficient in returning emails with examples etc too
All in all efficient

I am currently just as the start of a hopeful partnership with options. But I have been in conversation with a member of the design team, her name being Jessica B. I have to say she’s been great up to now talking through the design. Great communication. Looking forward to future ideas.

What a truly awful company. Do yourself a favour and avoid this headache.

You have to wait weeks and weeks for an order to arrive.

When it arrives there will be products missing. They get very aggressive when you tell them.

Then they send orders to the wrong address and blame you for the person not refusing it.

An absolute shambles of a company.

Thank you Options. We have had a tricky time of it together, however, the company has gone above and beyond what I would have expected. The initial teething errors made by me have been rectified at cost to them, and I am grateful to have found Options. It's worth saying that the proof is the proof, make sure to examine it closely, what you approve, you get, the company are not there to proof the work, but to provide a comprehensive service driven by your own design and specs.

EDIT: I ordered with this company in 2021 (proof available to provide) and after a really bad experience that saw me lose hundreds of pounds as well as months of my time, I left an honest review to warn other people, and moved on with my life. It’s now December 2023 and I’m being sent emails from this company that are making me feel uncomfortable, telling me to edit my review. Their data policy says they only hold data for 12 months, and yet have managed to store all of my contact details for years on end. So not only was the overall experience with them itself in 2021 terrible, but I’m now still being contacted - against my wishes. As we are all apparently addressing my Options Ltd experience again now, here is my original review of my experience with OPTIONS LTD:

I wish I’d never spent money with this company. Mistake after mistake on invoices, careless production and to top it off being spoken to with what I can only describe as absolute disdain by customer services. I had to send back an invoice 3 times with errors on it even though I placed the order in WRITING via email. This meant it took weeks for the order to be placed. The products then took 3 months to be delivered after I was advised a 4-5 week wait. Labels arrived wonky and peeling on the bottles with air bubbles, and there were basic grammatical errors and spelling mistakes in the text. When I pointed this out to customer services they told me I would just have to place the order again and proof read the labels. This was really disappointing because I expected professional level products without having to proof them, not products that looked extremely amateur with basic spelling and grammatical mistakes, and crooked labels. But I decided to go ahead and re-place the order and edit all the labels, requesting proofs before they were sent for production or sent out to me. They told me this is fine but it would cause a bigger delay with delivery but I decided it was worth it for the correct labels as I had placed and paid for the order twice now. I’m then sent proofs 4 different times, each time with errors after errors after errors before I finally got the correct labels proofed and approved, and I placed the order. Another 3 months go by, and even though I spent the extra time it took to proof read and correct the labels (which was lengthy because they kept getting it wrong) they sent me products with labels that are cut off in the middle of text, so you can’t see half the text on the label. They also sent labels that had the old mistakes on them - ones which I had corrected in the proofing process which took so long to get done - NOT the labels I approved. Customer services were stubborn and resistant to offering any kind of help or taking any responsibility even though they sent products that were different to what was agreed. They were rude and their attitude was terrible. They also tried to tell me I’d have to pay AGAIN for MORE replacements for the products that they sent me with incorrect labels - even though I had approved different labels ?? Only after I spent over a week pushing for a refund for the incorrect/faulty items did they finally agree to send out the items with the correct labels. Their tone was extremely rude and unhelpful in their emails and I did not feel valued as a customer. In the end I decided to cut my losses and never work with this company again, and all the products that I spent hundreds of pounds on went in the bin. I found a different company who provide quality products, labels and customer service who I now spend my money with. Avoid this company. Notice they’ve turned off their reviews on their Facebook page? There is only one reason a business does this, and it’s because they know there are a lot of upset customers out there.

Options: don’t contact me again.