Opto Glassesrepair Ltd Reviews 

103
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround times and reasonable prices for restoring severely damaged glasses to pristine condition. People are also consistently delighted by the secure packaging, helpful communication, and thoughtful personal touches included with every order. Though some customers initially felt sceptical about sending fragile items away for repair, they were ultimately thrilled with the flawless outcomes. Reviewers emphasize that their expertly fixed frames look brand new again, successfully saving them significant money compared to purchasing costly replacements. Consumers truly appreciate finding such skilled artisans who can revive cherished spectacles beyond local expectations.

What people talk about most

Service

Clients share positive opinions on service, frequently praising the remarkably fast turnaround times and... See more

Product

People report positive experiences with product, noting that severely damaged or snapped glasses are restored... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the excellent repair... See more

Price

Customers consistently note positive experiences with price, highlighting that services are affordable and... See more

Staff

Customers had positive experiences with staff, describing them as helpful and professional from beginning to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My optician told me my (brand new) sunglasses were irretrievably damaged (my husband sat on them). Thank goodness I found Opto Glassesrepair! Within a few days my glasses were repaired so that no dama... See more

Company replied

Rated 5 out of 5 stars

What a brilliant company! communication via whatsapp was clear and timely. they repaired my glasses quickly and returned them looking perfect. Not only were they wrapped and packaged with detail, they... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service. I was told by other companies that my favourite Gucci sunglasses were irreparable but Opto did a fabulous job quickly and for a great price. So impressed, I’ve been telli... See more

Company replied

Rated 5 out of 5 stars

Wow what an incredible service. I had a hinge replaced. Posted the glasses Monday, received on Thursday. Clear and good communication. Easy to use ordering process. Returned fixed, clean, packaged wit... See more

Company replied


Company details

Written by the company

Professional Glasses Repair Service Across the UK At Opto Glasses Repair Ltd, we specialise in high-quality, affordable glasses repair, including laser welding, hinge fixes, and spring replacements. Our expert technicians restore your glasses quickly and reliably with our convenient UK-wide postal service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

103 reviews

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4.9

All reviews

(103)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

A Great Customer Service Experience

It is not often that I feel that I need to write a review but Opto Glass Repair absolutely deserve the credit for great customer service.
I posted my glasses on Monday and I write this on Thursday having just received them back, repaired, cleaned and with two personalised cloth cleaners with my name on, a very nice touch Opto team.
Given they are an expensive pair of glasses I was nervous sending them to a business I had never heard of before needing their services, but I got three emails updating me on progress and it makes the whole experience so much better.
The repair looks good too, thanks for a top job !
Highly recommend

July 31, 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

We really appreciate you taking the time to share your experience – thank you!
It means a lot to us, and we're happy we could help.

Regards

Rated 5 out of 5 stars

First time that I’d Opto and I have to…

First time that I’d Opto and I have to say they’ve done a SUPERB job!
From start to finish the whole process and service took 3days.
Amazing!

July 24, 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

We're happy to hear that everything went well with your repair. Thanks so much for your kind words and support.

Regards

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