OQ Hair Reviews 

3,890
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,935 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the hair products are exceptionally soft, beautiful, and arrive very quickly. People also appreciate the helpful customer support team along with the nice packaging that includes extra hair gifts. Shoppers note that the installation process is beginner-friendly and the texture remains wonderful over time. Some reviewers were not happy with the excessive shedding and poor quality of certain items. Consumers stated that some bundles experienced severe tangling and hair falling out in clumps. Buyers also experienced issues regarding unhelpful responses and unsatisfactory resolutions when attempting to handle complaints.

What people talk about most

Product

Consumers find product to be extremely satisfying, frequently praising the incredible softness, full volume,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the hair is incredibly soft, full, and... See more

Order

Customers had positive experiences with their order, frequently praising the simple and quick checkout... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the remarkably fast... See more

User experience

People report positive experiences with user experience, frequently highlighting that the website is easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am thoroughly impressed with my OQ Hair purchase - it’s extremely soft and manageable… no tangling and honestly, very little shedding. I can see why others reuse it; it holds up very well. I order... See more

Rated 5 out of 5 stars

Been ordering since 2000 and always a good experience. The company is very responsive to inquiries or concerns via email and or what’s app !!!!! The Hair is an amazing quality.

Rated 5 out of 5 stars

I love the quality of the hair! My braids look absolutely stunning! I have received so many compliments regarding my hair. The hair does not have any weird smells, it doesn’t shed, and it looks so bea... See more

Rated 5 out of 5 stars

Beautiful Product! First off let me start by saying that I got the hair quicker than I thought it would THEN, when it got here I was beyond pleased with the softness & quality. All the influencers a... See more


Company details

  1. Hair Product Store
  2. Hair Extensions Supplier
  3. Wig Shop

Written by the company

OQ Hair Girls, become a powerful queen with the original dream, confident and beautiful!! OQ Hair official website provide high quality 100% human hair products at affordable prices. We offer Wear Go Wigs, HD & Transparent Lace Frontal Wigs, Half Wig, Lace Closure Wigs, Full Lace Wigs, V Part Wigs, Headband Wigs, T/U Part Wigs, Hair Bundles, Glueless Wigs, Ponytail, Clip In Extenstion, and More. Our top sale is Wear Go Glueless Wig collection, which can refresh your look in 10s, pre-cut HD Lace, pre-plucked Hairline, Pre-bleached Hair Knots, try our Salon Ready Wigs. Free shipping and 30-days return/refund/exchange is our guarantee to customers.Choose OQ Hair, be a shinning queen!


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(3,890)

1,928 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

The hair was not what was advertised

The hair was not what was advertised. It comes very beautifully true to length and baby dolls soft. I had the hair put in and three weeks later is was so matted I couldn’t even re use it. Paid over $300 for trash. I will never buy again

June 22, 2026
Unprompted review
OQ Hair logo

Reply from OQ Hair

We’re sorry to hear that you were disappointed with the hair after three weeks of wear. We’re glad to hear that you found the hair soft and true to length when received.

Human hair can experience tangling or matting depending on installation, daily wear, moisture, friction, and maintenance, especially with certain curly textures. However, we take your feedback seriously and would be happy to review the specific situation and help determine what may have caused the issue.

Please contact our customer service with your order number and photos of the hair, and we’ll be glad to look into this for you. 💕

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Rated 5 out of 5 stars

I absolutely love my unit I got from OQ…

I absolutely love my unit I got from OQ Hair! Their customer service is amazing, they have very fast shipping and they answer any questions you have from purchasing to availability. My wig was packaged very neat and professional and the quality of the wig will make you a solid customer for life! Thank you so much OQ Hair, this girl is already looking for her next purchase! Great company!!

June 27, 2026
Unprompted review
Rated 2 out of 5 stars

OQ Hair has been very inconsistent in…

OQ Hair has been very inconsistent in quality. Every day, I end up with knots and tangles so severe that I sometimes have to cut pieces of the hair out because it is too painful and difficult to brush through.

Unfortunately, the hair does not maintain the same look, feel, or condition that it had when it was first installed. I’ve invested in high-end detangling spray and leave-in conditioner, and I carefully detangle the hair every morning and every night, but I’m still having the same problems.

For the amount of maintenance required and the price of the hair, I’m disappointed with the quality and longevity. I would give OQ Hair 2 out of 5 stars and, based on my experience, I would not recommend it.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with my…

I had a great experience with my purchase. The company provided excellent communication and answered my question. The hair arrived in excellent conditions. It was exactly as described. I will be purchasing again.

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

OQ hair never cease to amaze me

OQ hair never cease to amaze me. First time trying the clip ins and baby when I tell you me and my hair became one! From easy ordering, receiving in a timely manner. OQ you did your big one with this!

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Ok I’m not to fond of buying things…

Ok I’m not to fond of buying things like this on line but when I tell you this was probably the most like purchase of hair ever. Fast shipping was a bonus. I absolutely love my hair I have had it in for a month I did take it out and put it right back in
The curl pattern is amazing!
I’ve been in the ocean, pools rides etc.
I will continue to buy my hair from here.
Thank you

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Omg hair is so pretty

Omg hair is so pretty so beautiful silk elegant looking able to do multiple styles i love it. I would be ordering more the quality excellent and delivery was cook

August 19, 2026
Unprompted review
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Rated 5 out of 5 stars

I love the quality of the hair

I love the quality of the hair! My braids look absolutely stunning! I have received so many compliments regarding my hair. The hair does not have any weird smells, it doesn’t shed, and it looks so beautiful, soft, and natural. Also, the packaging is top tier! They also include hair clips, crochet hook, and head band for your hair! The packaging is a beautiful lavender keepsake box with matching bag. Also, I received the hair very quickly and in enough time for my appointment! Wonderful company! Will purchase again!

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

I have been a customer of OQ hair for…

I have been a customer of OQ hair for the last few years. The quality of hair and packaging have improved over the years. I mostly wear their wear to go wigs. Shipping is fast and customer service is great. I highly recommend.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

My hair arrived on time and didn’t have…

My hair arrived on time and didn’t have an odor to it. I am very pleased at how soft this hair is and blended so well with my natural hair. This is my first time using a half wig and it will not be my last. OQ hair is amazing:)

August 9, 2026
Unprompted review
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Rated 5 out of 5 stars

I love this hair

I love this hair. Will be buying again. The quality is hands down a 9 /10. The only thing I dislike is that some products will make the curls stiff.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

13x6 24 inch Brazilian…

I ordered the 13x6 24 inch Brazilian body wave wig and it came exactly as expected. I got the 250% density because I was worried about fullness for the look I’m going for and I can tell that a lower density would have been fine. The hair quality is soft and tangle free. This is my 3rd wig from OQ, I plan to place another order soon.

August 19, 2026
Unprompted review

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