Oral-B Official Store UK Reviews 

2,373
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,624 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery service, noting that orders arrive promptly, securely packaged, and often by the next day. Many consumers are truly impressed by the products, sharing that their teeth feel noticeably cleaner, healthier, and polished after switching to these electric toothbrushes. Some reviewers were not happy with charging capabilities, mentioning unexpected issues with battery life or incompatible two-pin charger plugs. A few other people also felt that the physical handle design could be improved, noting problems with a slippery surface or a stem that feels too wide.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive promptly and... See more

Delivery service

Consumers find delivery service to be efficient, with many reporting fast next-day shipping, items arriving... See more

Order

Customers had ambiguous experiences with order processing. Many reviewers found ordering straightforward,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy the products are to use and... See more

Quality

Clients share ambiguous opinions on quality, with many consumers expressing frustration over severe hygiene... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Oi brush was easy to purchase alrhoughtbid did take more than the advised 48hrs to arrive. The brush itself is very average and I feel like although it was in offer unless you pay much more the b... See more

Company replied

Rated 4 out of 5 stars

The product was expensive but the heavy discount and the credit card repayment scheme were brilliant and made it possible to buy. It arrived fast with great tracking info. The product itself is good a... See more

Company replied

Rated 4 out of 5 stars

The images of the toothbrush were helpful and the comparisons chart on their website was a deciding factor for me. It helped the most when deciding which tooth brush i needed. The price was reasonabl... See more

Company replied

Rated 4 out of 5 stars

The packaging leaves a little to be desired! The Oral-B pack of 4 iO brush heads would have fitted neatly through the letterbox, but not in the enormous cardboard envelope it was sent in. This require... See more


Company details

  1. Dental Supply Store
  2. Dental Clinic
  3. Dental Hygienist
  4. Dentist
  5. Teeth Whitening Service

Written by the company

Explore Oral-B's electric, manual and battery toothbrushes. Read important information on how to maintain good oral hygiene and a healthy smile.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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4.2

All reviews

(2,373)

1,628 reviews in the last 12 months

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Rated 1 out of 5 stars

Customer service doesn't speak English

I needed to ask for replacement of my charger. It's just a charger, cmon. And my agent didn't even understand my name(Andrew), also didn't understand my postcode(this time I won't tell u which one). I needed to repeat it like 3 times, which is very strange.

August 22, 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Very pleased

The delivery was really quick and I was pleased to get some freebies. My new toothbrush (iO6) is really great....I had been using an oralB electric for a while but hadn't realised how old and how worn out it was. my dentist recommended a change and its a brilliant clean.

August 15, 2026
Rated 3 out of 5 stars

Although I am very happy with the…

Although I am very happy with the toothbrush, the problem arose when I needed to charge it. The charger has a 2 pin plug which does not fit into a standard 2 pin to 3 pin adaptor. It appears the 2 pins are too close together. I would appreciate if you could replace the charger as currently I can't charge my toothbrush

August 11, 2026
Rated 4 out of 5 stars

The packaging leaves a little to be…

The packaging leaves a little to be desired! The Oral-B pack of 4 iO brush heads would have fitted neatly through the letterbox, but not in the enormous cardboard envelope it was sent in. This required the postman to ring and wait.

August 14, 2026
Rated 3 out of 5 stars

Settings and battery drain problems

I cannot fault cleaning this does. However; it seems stuck on a 5 minute clean. It is too long - it actually hurts my gums. I’ve tried factory reset, changing it manually - it shows as a 2 minute regime but when I use it, it lasts 5 minutes. The battery drains very quickly - almost 30% after one use. If these things could be fixed I would give it a 5.

August 21, 2026
Rated 5 out of 5 stars

The dentist was helpful

The dentist was helpful, professional. She listened carefully and gave me the right advice and clear guidance. I really appreciated her time and expertise.

August 14, 2026

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