Orbion Reviews 

71
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning rings and gorgeous earrings, highlighting the superb craftsmanship, brilliant stones, and overall high-quality materials used in every piece. Many people are also thrilled with the beautiful, sturdy packaging that feels luxurious to the touch and makes opening orders feel special. Consumers consistently note that the customer service is exceptional, with team members being very communicative, helpful, and quick to answer any questions. Reviewers truly appreciate the thoughtful, personalized approach, including receiving detailed updates, design mockups, and preview photos of their custom jewelry before shipping.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing immense satisfaction with their... See more

Quality

Customers consistently report deep satisfaction and delight regarding product quality. Reviewers frequently... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

Staff

People report positive experiences with staff, describing them as communicative, helpful, and very responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely LOVE my new ring!! Orbion was prompt in responding to my 1000 questions, resized the ring for me prior to shipment and sent it out when they said they would. With so many different vendors... See more

Rated 5 out of 5 stars

I ordered a custom wedding ring set from Orbison and it turned out so beautifully. The craftsmanship is amazing and it’s definitely worth the price. Soniya was very communicative and answered all my q... See more

Rated 5 out of 5 stars

I am absolutely thrilled with my engagement ring and had such a wonderful experience ordering from Orbion Jewels. Kunal was so thoughtful in his communication throughout the whole process. He was very... See more

Rated 5 out of 5 stars

Their customer service is the best! I ordered a custom engagement ring and they were extremely patient and detailed when iterating on the design with my (many) comments. I'm so happy with how the ring... See more


Company details

  1. Jewellery Manufacturer

Written by the company

We are a jewellery brand specializing in unique moissanite designs, meticulously crafted to resonate with your individuality. From bespoke creations to ready-to-wear pieces, we tailor jewellery with love and care.


Contact info

4.9

Excellent

TrustScore 5 out of 5

71 reviews

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4.9

All reviews

(71)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Champagne Moissanite Earrings

I love the custom champagne moissanite earrings I got from Orbion Jewels! The quality is impeccable! Kunal was a pleasure to work with. Excellent communication every step of the process. I highly recommend working with them for exceptional jewelry!

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Orbion was extremely responsive to all…

Orbion was extremely responsive to all of my feedback while working on a semi-custom piece. They were really prompt with responding and sent me photos and videos throughout the entire process. Shipping was also faster than I expected and easy to track, and I was stunned with how beautiful the ring is when I received it. I would definitely recommend this seller!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing craftsmanship

I ordered a custom wedding ring set from Orbison and it turned out so beautifully. The craftsmanship is amazing and it’s definitely worth the price. Soniya was very communicative and answered all my questions I had. The process was very easy and I got sent videos of my ring before they shipped it to make sure it was what I wanted. I would 100 percent shop at this store again and I highly recommend them to anyone that’s looking! You won’t be disappointed.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

They have excellent customer service…

They have excellent customer service and are always quick to respond. They consistently sent pictures and updates to get my approval with each step of making the ring. The ring is absolutely gorgeous and very well-made! I would definitely recommend this shop!

November 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service and beautiful craftsmanship!

I am absolutely thrilled with my engagement ring and had such a wonderful experience ordering from Orbion Jewels. Kunal was so thoughtful in his communication throughout the whole process. He was very professional and thorough with his questions, sent me mockups and then final photos before sending the final product. I felt he really cared that I was getting exactly what I wanted. It can be a bit worrying ordering something so precious online, but once we started talking, I felt confident in my decision. I am so happy with my ring and can't thank Kunal and Orbion Jewels enough.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing

Absolutely amazing company, responding quickly, extremely helpful, and polite. The quality of the ring is absolutely amazing, exactly as I asked! Very professional company amazing customer service.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

I wish I could get engaged another time so I can work with them again

Their customer service is the best! I ordered a custom engagement ring and they were extremely patient and detailed when iterating on the design with my (many) comments. I'm so happy with how the ring came out and the packaging was also fantastic - the brown box that the ring came in was very sturdy and the ring box itself was fuzzy and felt luxurious to the touch.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Stunning Ring & Excellent Service

The seller was amazing at customer service! They always updated me on the process and confirmed with me that I was happy with the ring. The ring is absolutely stunning and exactly what my partner envisioned and dreamed of! I would highly highly highly recommend Orbison!

May 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Love Love Love

Absolutely LOVE my new ring!! Orbion was prompt in responding to my 1000 questions, resized the ring for me prior to shipment and sent it out when they said they would. With so many different vendors to choose from I couldn’t be happier with my choice. It was also packaged beautifully - can’t recommend enough :)

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

THEY MADE SUBTLE CHANGES EASILY

I FOUND THE RING I WANTED & ASKED FOR SOME SLIGHT CHANGES. I MESSAGED ORBION JEWELERS AND THEY ASSURED ME THEY COULD MAKE THE CHANGES EASILY. I RECEIVED MY BEAUTIFUL RING FASTER THAN EXPECTED. GOOD ALL AROUND!

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Orbion Jewels

Great experience with Orbion Jewels. They customer services was quick and responsive. The ring arrived on time and was absolutely perfect. It sparkles and fits perfectly with my engagement ring. Beautifully packaged with a personalized note and velvet purple ring box. Can’t wait to order from them again.

August 30, 2025
Unprompted review
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Rated 5 out of 5 stars

The ring was beautiful

The ring was beautiful. My gf is going to love her engagement ring. We were able to resize the gem with no problem at all. They are great at communicating.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect engagement ring

They worked with me on a custom design and were so responsive to all my questions and requests. The ring turned out even more beautiful than I imagined! Highly recommend

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful design and great quality

Soniya helped me design a custom pear shaped pendant. They specifically cut the moissanite stone to match the design I wanted. They confirmed the design every step of the way with pictures and videos before shipping it out. Highly recommend the Orbion team! I would order from them again in the future :)

May 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Incredible experience, top notch product💕

I found Orbion through word of mouth on Reddit and discovered their reputation for excellent craftsmanship, quality, and customer service. I ordered a 2.5ct. OMC lab diamond ring and it came out better than I expected. Kunal and Soniya are friendly, kind, and clear communicators that made me feel reassured through the whole process. The shipping and tracking was on time. Also, I didn't know how much to expect, but when you buy from oversees, you will need to pay some extra $$ for VAT/import taxes. My ring was an additional $315, so keep in mind of this when you purchase. Overall, I highly recommend Orbion to all the antique stone lovers out there!

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Pendant

Ordered a pendant from Orbion and am so so happy with the whole experience. The pendant is beautiful, feels heavy and well made, and shipping was fast/as expected. Overall great experience!

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

THE WOW FACTOR

Kunal and Soniya, where do I start?
From all the conversations and answering my doubts and questions, they really knocked it out of the ballpark! I had an amazing experience. The craftsmanship is BEAUTIFUL. The ring is exactly as described. The packaging was very nice. They really pay attention to detail. I am so impressed. The ring got here so quickly as well. If you're on the fence, don't hesitate. Kunal and team will take utmost care of your request and exceed your expectations. I will always recommend Orbion and will definitely purchase from his shop in the future.

February 4, 2025
Unprompted review

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