I used the ultra‑flexible silicone LED neon strip from Orbisify to add a soft glow under my shelves and I love how smooth and dot‑free the light looks.Because it’s so thin, it hides easily and just le... See more
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Review summary
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Great experiece especially with the tech department. Very helpful in figuring out how to connect everything. Clients and designer very satisfied with results.
Company details
Written by the company
Orbisify is a premium LED lighting company based in the United States, specializing in modern under cabinet lighting systems, architectural aluminum LED profiles, and complete plug-and-play lighting kits designed for homeowners, contractors, interior designers, and builders. Our mission is to make lighting installation simple, professional, and visually stunning — no matter the size of your project. We offer a wide range of high-quality LED lighting products, including under cabinet lights, LED strip lights, recessed aluminum profiles, surface-mount lighting channels, diffusers, power supplies, and smart lighting accessories. Every lighting kit is carefully engineered to deliver seamless illumination, energy efficiency, and long-lasting performance. At Orbisify, we focus on creating lighting that transforms spaces — from modern kitchens and closets to shelves, display cabinets, offices, and commercial interiors. Our LED lighting systems are easy to install, dimmable, and compatible with standard home automation setups such as Lutron and smart dimmers. Each order includes a full set kit with LED strips, transformers, connectors, and sensors — everything you need to complete your project without additional parts. We provide fast and secure shipping across the U.S., free tax, 14-day returns, and responsive customer support ready to assist contractors and DIY homeowners alike. Our products are designed with precision and tested for quality to ensure consistent brightness, excellent heat dissipation, and a premium finish. Orbisify continues to innovate by offering new under cabinet lighting solutions, recessed linear profiles, and custom-cut LED bars tailored to your exact measurements. Join thousands of satisfied customers who trust Orbisify for their kitchen lighting, shelf lighting, and architectural LED projects. Whether you’re building, renovating, or upgrading your lighting design, Orbisify helps you bring professional-grade lighting to your home or business — beautifully and efficiently.
Contact info
1975 84th Street, 11214, Brooklyn, NY, United States
- support@orbisify.com
- orbisify.com
4.3
Excellent
141 reviews
Replied to 14% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Orbisify is legit and are great company
Orbisify makes it easier for me to decide on the selection of products. the customer service and the quality of the products make it special.
I am very satisfied with everything about the Orbisify, if I have to say something critical then I can only emphasize that they can reduce the waiting time for the different packages even more.
On this review, I can say that everything is super high class, the products for the prices they offer are super quality and the customer service I think I have never come across like this.
Good job guys. You really deserve a good review.
February 9, 2023
Unprompted review
Reply from Orbisify
Yes, Orbisify is legit, and is owned by MIFA AND SONS LLC with Co-Owners Reis Cakolli & Eros Cakolli since 2018.
Thank you very much for the positive comment, we are more than satisfied with customers like you.
We always do our best in customer service, product design and quality.
We will improve every day and good comments are motivation for us, of course we also accept criticism and appreciate it.
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Horrible customer service
Horrible customer service! I received one bumper for half of my crib; not a complete bumper for $45.00 (after waiting weeks to receive the order). At first they told me they would send me a second bumper & even told me it was on the way, but after weeks of waiting I enquired again as to where the bumper was & then was told I had to show proof of a 5 star rating before they would send it to me. In the meantime, my son has bumped his head on the side of the crib that has no bumper, which really infuriates me! They are liars! Horrible horrible horrible! Please buy from a different company!
February 9, 2023
Unprompted review
Reply from Orbisify
Dear C.Martinez,
We are sorry to hear that you had a negative experience with our store. We take all customer feedback seriously, and we would like to address your concerns.
We would like to investigate this issue further to see what went wrong and how we can prevent it from happening again in the future. Please provide us with your order number or any additional details on support@orbisify.com or livechat you will get a response in 1 minute, and we will do our best to resolve the situation as soon as possible.
At Orbisify, we value our customers and strive to provide excellent service. We are committed to making things right and would appreciate the opportunity to regain your trust.
Thank you for bringing this matter to our attention. We look forward to resolving this issue and hope to have the chance to serve you again in the future.
Best regards.
Very happy with the purchase
Very happy with the purchase, the customer service is 5 star. Products are good quality.
It's worthy ordering in this store.
January 23, 2023
Unprompted review
Reply from Orbisify
Dear Eleanor,
Thank you for taking the time to share your positive experience with our store. We are thrilled to hear that you had a great shopping experience with us and that you are satisfied with your purchase.
At Orbisify, we are committed to providing our customers with high-quality products and exceptional customer service. It's fantastic to hear that we've met or exceeded your expectations.
Our team works hard to make sure that your shopping experience is as seamless and enjoyable as possible.
If you ever have any questions or concerns, please don't hesitate to contact our customer service team. We're always here to help!
Thank you again for choosing us as your preferred store. We look forward to serving you again in the future.
Best regards.
Very disappointed in this company
Very disappointed in this company. I received a backpack that was missing parts that couldn’t be fixed. Therefore can’t be used as a backpack. 7 months later I am still not reimbursed. Every time I ask for a refund they don’t reply. After 6 months they reluctantly offered to send a replacement but don’t reply to my request for a refund. Low quality products, terrible customer service and no accountability. I do not recommend.
January 18, 2023
Unprompted review
Reply from Orbisify
Dear Lydia,
We are sorry to hear that you had a negative experience with our store. We take all customer feedback seriously, and we would like to address your concerns.
We would like to investigate this issue further to see what went wrong and how we can prevent it from happening again in the future. Please provide us with your order number or any additional details on support@orbisify.com or livechat you will get a response in 1 minute, and we will do our best to resolve the situation as soon as possible.
At Orbisify, we value our customers and strive to provide excellent service. We are committed to making things right and would appreciate the opportunity to regain your trust.
Thank you for bringing this matter to our attention. We look forward to resolving this issue and hope to have the chance to serve you again in the future.
Best regards.
There was a problem with the zipper on…
There was a problem with the zipper on a backpack my granddaughter received for Christmas. They talked to me live chat and got the problem resolved quickly. I would definitely do business with them again.
January 9, 2023
Unprompted review
Reply from Orbisify
Dear Joy,
Thank you for taking the time to share your positive experience with our store. We are thrilled to hear that you had a great shopping experience with us and that you are satisfied with your purchase.
At Orbisify, we are committed to providing our customers with high-quality products and exceptional customer service. It's fantastic to hear that we've met or exceeded your expectations.
Our team works hard to make sure that your shopping experience is as seamless and enjoyable as possible.
If you ever have any questions or concerns, please don't hesitate to contact our customer service team. We're always here to help!
Thank you again for choosing us as your preferred store. We look forward to serving you again in the future.
Best regards.
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SCAM WARNING!!!
I would give them zero star if I could. I ordered a baby mattress and pillow back in October, after a month only received the pillow. Despite numerous follow ups and emails, yet waiting to be refunded for the mattress. Every time, I get a different response from their customer service agents, one told me that they already sent it, the other one said I should wait since the item is not in stock, and last person told me that I would receive a refund within 48 hours which never happened. They did not even provide me with a tracking number. Please please avoid this company. TOTAL SCAM!!!
December 31, 2022
Unprompted review
Reply from Orbisify
Dear Nina,
We are sorry to hear that you had a negative experience with our store. We take all customer feedback seriously, and we would like to address your concerns.
We would like to investigate this issue further to see what went wrong and how we can prevent it from happening again in the future. Please provide us with your order number or any additional details on support@orbisify.com or livechat you will get a response in 1 minute, and we will do our best to resolve the situation as soon as possible.
At Orbisify, we value our customers and strive to provide excellent service. We are committed to making things right and would appreciate the opportunity to regain your trust.
Thank you for bringing this matter to our attention. We look forward to resolving this issue and hope to have the chance to serve you again in the future.
Best regards.
Huggy Wuggy Plush & Transformer Thomas
After reading mixed reviews after I had made my purchase, I was a little concerned I had made the wrong choice purchasing through Orbisify. I am not an online shopper however in this instance I had no choice as what I ordered cannot be purchased near me.
I made multiple contact through online chat to which response was prompt and my questions were answered. I sent an email which again, prompt reply with Information I required.
I was able to track my package once I had tracking info & today have received my purchases.
Delivery was a little longer than advised however understandable due to time of year.
Have briefly looked at items and am overall satisfied with my purchase
Thank you Orbisify, I will be a return customer
December 20, 2022
Unprompted review
Reply from Orbisify
Hello Kylie,
We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.
Thanks for the good review
Orbisify is the best store for baby…
Orbisify is the best store for baby toys, I don't know how to upload some photos of the products in this review, but I am in love with these products. My little one loves them even more, all I can say is that it was worth it for all the toys bought at Orbisify.
December 11, 2022
Unprompted review
Reply from Orbisify
Hello Hitasha,
We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.
Thanks for the good review
Would NEVER order from them again
First of all, this company shows that it's in New York but they don't actually ship from there. I chose them because it was in the United States--I didn't want to wait a long time for something coming from China. The product did ship directly from China and took forever to get here. Then, because the delivery service marked it as delivered days before it actually was (which is common) I thought I had longer to return it. I had no access to tracking or anything. Product was not as described at all. Poor customer service.
December 5, 2022
Unprompted review
Reply from Orbisify
Hi Lisa,
We feel sorry for this situation, but we are a New York company and we make deliveries from New York.
We are spread across the US with our warehouses and we ship from New York, Florida, California, New Jersey and several other locations. But we also make deliveries from our warehouses in Spain, Lisbon and Hamburg, which are for the European region. as well as China for international deliveries.
The product you ordered was out of stock in our warehouses in the United States of America, and we shipped it from the international warehouse.
You made the purchase on 10.27.22 and you received the order on 11.11, and if you count all the days, you received the product for 11 working days.
You contacted our agents yesterday and asked to return the product, the return deadline is 14 days after you accept the product and you have exceeded this deadline. We have sent you the tracking number and you have access. But we cannot return used products.
Our agents have answered all your questions, and they have also sent you the tracking link, we believe that you have the answer to all that you have highlighted. We hope that you will take steps to change this comment as it is not right to leave negative comments for things that are not as you mentioned above.
Thank you for this comment
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I am delighted with all the Orbisify…
I am delighted with all the Orbisify products, there is everything for everything, and everything is of very good quality and very durable.
August 11, 2022
Unprompted review
Reply from Orbisify
Hello Linda,
We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.
Thanks for the good review
Orbisify has amazed me
Orbisify has amazed me, the service I received from this company, the customer care and the quality of the products is of the highest level.
I made 2 orders and they are all as they are described in the store, all the products I have received are usable and I am in love with them. They helped me a lot in the live chat for selection and made the purchase much easier.
I recommend Orbisify for any purchase.
November 22, 2022
Unprompted review
Reply from Orbisify
Hello Jorge,
We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.
Thanks for the good review
I Would give them negative stars if I…
I Would give them negative stars if I could. I ordered 8 lego sets all the same for my storefront. When I started getting them they came in separate bags and each box was cut open and shortened rendering them unsellable in my store. I sent pictures of each box I recieved to date and they said sorry we can't help the box is damaged. I would not recommend this site ever, even to my worst enemy. I asked for a refund they said if the product is not there they could but does that mean I have to put each 1300 pc set together to see if it is all there.
Thanks for listening. Save yourself any grief go somewhere else.
November 7, 2022
Unprompted review
Reply from Orbisify
Hi Denise,
We have sent them in separate packages, all this costs us more as a company, and we do this service so that all products arrive in good shape and do not arrive damaged. The products you ordered are large and we sent them in separate packages because if they are placed one on top of the other, the product inside may be damaged during transportation.
This is the reason why we have sent your packages separately, since your complaint in the email was why they were not sent in one package.
Thanks for the rating.
Amazing customer service, fast delivery..
I ordered the lionking diaper bag for my niece. I was surprised how fast it came in. Everyone was so helpful with any questions I had too. Thank you so much! She loves it!
November 10, 2022
Unprompted review
Reply from Orbisify
Hello Ashley, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.
Thanks for the good review
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Orbisify baby toys are amazing, bus toy is awesome.
Today I received the toy I bought for my son, the Bus Toy, and I am very satisfied with the quality. It does not have any plastic smell like other toys. I thought it was a little bigger, but it's still enough. My son likes it very much and learned all his songs very quickly, I can say that he even sleeps with it.
It's not the first toy I've bought at Orbsify, I'm very happy with all of them, but this is my son's favorite toy, the Bus toy.
Thank you Orbisify for the small gift in the package.
November 9, 2022
Unprompted review
Reply from Orbisify
Hello Annabel, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.
Thanks for the good review
Excellent Overall
Truly excellent customer service. Responded to all of my questions immediately. Item arrived on time and exactly as described. I would definitely shop here again.
October 31, 2022
Unprompted review
Reply from Orbisify
Hello Jillian, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.
Thanks for the good review
I ordered an anti-meow collar and it…
I ordered an anti-meow collar and it didn't work. The company told me they would mail me another one but I never received it. After several weeks and attempts to communicate with them, I have not had a refund, and no necklace in the mail. I strongly advise against this company, I wasted my money, my time and my patience.
October 24, 2022
Unprompted review
Reply from Orbisify
Hi Julie,
We have done the best for you by sending you 2 cat collars to your address, the first one that arrived you said it didn't work even though it worked and we didn't ask you to return the product, but we sent you a new one .
You didn't lose your money and you didn't ask for a refund, we sent you the second product for free and you got 2 products with only one payment.
We hope your cat is healthy and well.
Thanks for the rating.
Over TEN emails, OVER A MONTH wait, Just for the WRONG item and HALF the order to be received. This company is a JOKE!!!
I ordered TWO sets for a total of FOUR baby crib bumpers for my son who has Autism Spectrum. The thickness and fullness of the crib bumpers presented in the picture, looked like it will cushion his head banging. The total of this order was $119.96. I made this order on 9/16/22 and the money was taken the next day on 9/17/22. I NEVER received the package. One of many emails later, first I was given the wrong tracking, then I was given two other tracking numbers. The email stated that my item will be coming in TWO shipments. I NEVER received the package until yesterday, 10/21/22 by USPS. When I opened the package, not only was it NOT the item I ordered, I only received half the order. I want my money back. It is a shame that people will spend money on your company, but can't speak to anyone. I Waited for OVER A MONTH just for the wrong item and half of the product to be sent to me. I wish I can give Orbisify -1/2 star, but it will only allow me one star. You are lucky you got one star, your company and professionalism do NOT deserve even that. I HAVE every email, email promise, and receipt. I have EVERYTHING to back up what I am saying. I want my money BACK!!!
UPDATE: As you can see from the response from Orbisify, the order that was sent was a gift. However, I NEVER received my original order and I have NOT received a refund of $119.96. They kept promising over and over that my package will arrive. I have NEVER received it. Here it is February 2023, and I have NOT received my order as promised NOR have I received my refund. This company is pathetic. I might have to go to small claims court to get my money.
October 20, 2022
Unprompted review
Reply from Orbisify
Hello Michelle,
We really feel so sorry for this inconvenience, even though we already sent to you 6 pieces and not only 2 pieces, even though you ordered only 4 pieces.
You already received 2 pieces and will receive other 4 pieces within a few days during this week, so we sent 2 of them for totally free while you paid just for 4 of them
We would really appreciate if you can update this review once you receive the complete order
Best regards
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Orbisify is a very good store
Orbisify is a very good store. My sister bought me a gift from this store and the size was not correct, so I had to exchange the product. They did everything for me that I wasn't buying and they made me the best choice, this happened a few months ago, now I am a regular customer and I am very satisfied with the products and customer service. The delivery is fast and there is no need to pay extra to arrive on time. Out of all the purchases, only one product was sent 2 days later than expected, but I believe it is quite good. Continue like this..
October 20, 2022
Unprompted review
Reply from Orbisify
Hello Takeya, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.
Thanks for the good review
Unusable folding garden rake
I recently purchased a folding garden rake from Orbisfy that was advertised as being 60” long when fully extended, but it was, in fact, less than 29”. It had no folding or telescoping handle whatsoever and it did not even look like what was pictured. I missed their 14 day return window, and when I wrote a negative review, they chose not to publish it.
October 17, 2022
Reply from Orbisify
Hi Larry,
We are sorry for this, we offer 24/7 customer support on livechat as well as email and you have never written to us, we have not received any email or any other form. We apologize for what happened, please contact us every day on live chat and our team will help you with everything.
All the comments we receive are positive and most of them are about the customer service and the quality of the products. Please consider contacting us, we will do our best for you to change your approach to our company.
My package was lost in the mail and…
My package was lost in the mail and Orbisify reshipped my items. Their customer service is wonderful.
October 17, 2022
Unprompted review
Reply from Orbisify
Hello Emily , We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.
Thanks for the good review
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