It was helpful to talk to someone and try to explain the situation and get help without endless time on the phone. It was helpful they were able to raise the problem with the correct people and hop... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Orbit has been mixed. Staff I’ve spoken to have generally been polite and pleasant, however dealing with ongoing ASB issues has felt very slow and frustrating despite repeated rep... See more
Company replied
I had my boiler serviced yesterday and for some reason two workmen came to do the job. They got all my stuff out and didn’t put anything back after and I had to follow behind them cleaning up. Also th... See more
Company replied
Hi just wanted to write a review about Dawn Aaron's site manager for orbit she is a very lovely lady who has been helping me as iv got alot going on.she has been going out her way to help me with all... See more
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Company details
About Orbit
Written by the company
Orbit is one of the UK’s foremost housing groups, managing a portfolio of quality, safe and affordable homes for over 100,000 customers. Socially driven and commercially minded, we are a not-for-profit committed to creating a better society, building affordable homes and communities, and to do so in more socially responsible and sustainable ways.
For over 50 years, Orbit has been a force for positive change. We have a growing property portfolio of over 47,000 affordable and social rent homes across Midlands, East and South of England.
We support over 100,000 customers in differing stages of life, from those seeking their first home to customers looking for enhanced supported living and are one of the UK’s largest developers of affordable housing, building over 5,300 new homes by 2025.
Supporting Our Customers
Our Better Days programme offers support to help our customers maintain their tenancies, develop the skills to get back into work, access grants, apply for the benefits that they’re eligible for, and manage personal finances.
As part of Better Days, we run Breathing Space, a mental health support service commissioned with Mind and Aspire4u, to support customers who are experiencing difficulties with mental health issues. This service aims to prevent problems occurring or worsening, tackling the causes rather than dealing with the consequences, with the ultimate goal of enabling our customers to be in control of their lives.
Contact info
Garden Court, Binley Business Park, CV3 2SU, Coventry, United Kingdom
- 0800 678 1221
- trustpilot@orbit.org.uk
- orbitcustomerhub.org.uk
3.4
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's so difficult to speak to someone
It's so difficult to speak to someone. There's not an option for general enquiries. Takes so long to get though on the phone. Then we gave up and sent a e mail.
March 3, 2025
Reply from Orbit
Hi Vicki, Thanks for sharing your feedback. We're really sorry to hear you found it difficult to contact our team. If there's anything else we can help you with, please email trustpilot@orbit.org.uk Thanks, Orbit
Reply from Orbit
Hi Darren, Thanks for your review. We're pleased to hear our team were able to help. Thanks, Orbit
I had an issue where my housing…
I had an issue where my housing benefit was paid late so needed to re address the payment done easily and promptly
March 4, 2025
Reply from Orbit
Hi Andy, Thanks for your feedback. We're really glad to have helped. Thanks, Orbit
At the moment everything is perfect
At the moment everything is perfect
We just love it
Thank you so much
February 28, 2025
Reply from Orbit
Hi Joanna, Thanks for sharing your feedback. We're glad to hear you love your new home! If you ever need anything, please don't hesitate to get in touch. Thanks, Orbit
Electric Check The workmen were quick and efficient
The workmen were quick and efficient. And arrived at the right time as well.
February 19, 2025
Reply from Orbit
Hi Steve, Thanks for your review. We're glad to hear about your positive experience with your recent electrical inspection. Thanks, Orbit
Reply from Orbit
Hi Susan, Thanks for your feedback. We're pleased to hear our team were able to help. Thanks, Orbit
Have to say efficient & amazing
Have to say efficient & amazing. The whole experience was wonderful. Raj the manager is so understanding and made everything work better than I could imagine, as moving I can be a daunting experience. Happy to be here so thank you all. Also Caroline I will say tje same for
February 7, 2025
Reply from Orbit
Hi Peter, thanks for sharing your feedback. Moving can definitely be overwhelming, so we’re glad to hear that Raj and Caroline could make the process efficient and enjoyable for you. We'll make sure to pass your comments on to them. Thanks, Orbit
Currently going through a mutual…
Currently going through a mutual exchange from a orbit property to a council property.
Orbit left it right up to the last minute of the 42 days to agree the mutual exchange and took nearly a month for the inspection report to be uploaded to homeswapper. Then had to have the electric test. All checks and reports have been completed and the coucil is happy to agree a sign date for my new tenancy with the coucil but orbit is dealing this ignoring the council chase up emails and my emails. As a customer I have had over the past 7 years really bed experience with orbit and there 3rd party repairs team (mps) which effects my mental health all i want to do is move asap seems all has been done and the coucil are happy to agree the exchange date but orbit is delaying it without commutation of a valid reason which will leave people in hardship which will possibly mean they are in breach of there mutual exchange contract. Orbit policy advise for mutual exchange once agreed and had electric test to give 14 days notice of move. This has been done and still poor to no commutation from them
March 7, 2025
Unprompted review
Reply from Orbit
Hi Tracey, thanks for sharing your feedback. So that the team can get in touch and help you, could you please respond with your details to the Trustpilot request we've just sent privately. Thanks, Orbit
Helpful and polite and she said she…
Helpful and polite and she said she will chase up my query.
March 4, 2025
Reply from Orbit
Hi John, Thanks for your feedback. We're pleased to hear our team member was able to help. Thanks, Orbit
Reply from Orbit
Hi David, Thanks for your review. We're really glad to have helped. Thanks, Orbit
Unfortunately I’m not in a position to…
Unfortunately I’m not in a position to comment as no such conversation ever took place I personally have never ever spoken to Orbit customer services it would be better if you actually got something right I AWARD YOU NO STARS
March 5, 2025
Reply from Orbit
Hi Darryl, Thanks for your feedback. We're really sorry to hear about your experience with us. If you have any outstanding issues in your home, please use our website form to contact us or email us with further details at trustpilot@orbit.org.uk and we will try and support you. Thanks, Orbit
The jobs are not done yet
March 1, 2025
Reply from Orbit
Hi KIngs, Thanks for your review. We've passed this on to our team to look into. Thanks, Orbit
Reply from Orbit
Hi Tony, Thanks for your feedback. We're glad to hear about your positive experience with us! Thanks, Orbit
They deal with things but it takes to…
They deal with things but it takes to long to get through
February 20, 2025
Reply from Orbit
Hi Mrs Houghton, Thanks for your feedback. We understand that wait times can be frustrating and we appreciate your patience. We're continuously working on improving our processes to serve our customers better. Thanks, Orbit
She was very polite and dealt with my…
She was very polite and dealt with my concerns efficiently
February 24, 2025
Reply from Orbit
Hi Tracy, thanks for your review. We're pleased to hear that our team member was polite and able to help you. If there's anything else we can assist you with, please don't hesitate to get in touch. Thanks, Orbit
Excellent Service
The lady that met us at the property explained everything to us in a way we understood, showed us all around the property and helped us sort out utilities and rent.
February 5, 2025
Reply from Orbit
Hi Chris and Kara, Thanks for your review. We're pleased to hear that our team member made your experience positive and smooth. If you ever need anything, don't hesitate to reach out. Thanks, Orbit
Reply from Orbit
Hi Tracey, Thanks for your review. We're pleased to hear you've had a positive experience with us so far. If there's anything else we can assist you with, don't hesitate to reach out. Thanks, Orbit
Okay but still do not understand why…
Okay but still do not understand why I’m being subjected to a survey when I have had someone who both checked and adjusted the door to comply with regulations
February 6, 2025
Reply from Orbit
Hi Anthony, Thanks for your feedback. We understand your concern. After checking with the team, we were informed that there is no upcoming survey for your property. If you have any further questions or concerns, please feel free to reach out, and we’ll be happy to assist. Thanks, Orbit
Not helpful
February 12, 2025
Reply from Orbit
Hi, Thanks for your feedback. We're really sorry to hear our team weren't able to help you. If you have any outstanding issues in your home, please use our website form to contact us or email us with further details at trustpilot@orbit.org.uk and we will try and support you. Thanks, Orbit
7weeks now without a lift I’m a…
7weeks now without a lift I’m a prisoner in my home been passed from one department to another been told people would ring me back still waiting I’m disabled and feel I’m just being ignored had to cancel a string of health appointments.so have now gone to stay with my daughter until lift is repaired so she can take me to appointments I have cancelled once
January 2, 2025
Reply from Orbit
Hi Gregory, Thanks for your feedback. We're really sorry to hear this. We've passed this onto our team to look into and they'll be in touch as soon as they can. Thanks, Orbit
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