Orbitkey products are awesome, made with the highest of quality, and with the consumer in mind. Their products just work. Where I'm very disappointed is with their shipping. You spend $300 on tech a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Orbitkey issued my package via Evri :( it went missing on 20th December from Evri (no surprise there). I emailed the customer service email address and had a prompt response. Ian was very helpful i... See more
Company replied
I have been looking at OrbitKey products for a long time and finally ordered after hearing from customers how much they liked the Donald Duck beltbag. I ended up ordering the tote and crossbody phone... See more
Company replied
Order was stuck at the Evri depot for 29 days and didn't think I'd get it in time for Christmas. Emailed Orbitkey and Mae was phenomenal! Sent another order out this time with DPD and it arrived with... See more
Company replied
Company details
Written by the company
At Orbitkey, we focus on reducing clutter, so you can focus on the more important things in life. Inspired by intentional living and contemporary industrial design, Orbitkey is an organisation brand helping people live better lives through clever and innovative organisation solutions.
Contact info
Australia
- orbitkey.com
4.0
Great
197 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emailed them as missing an item
Emailed them as missing an item - no reply. Really disappointing experience as a first time customer who was going to order more in the future.
I get accidents happen - I work in CS, but the no reply isn’t great.
March 23, 2026
Unprompted review
Reply from Orbitkey
Hi Emma,
Thanks for sharing your experience, and I’m really sorry about the missing item and the lack of response.
That’s not the experience we want for you, especially as a first-time customer. We understand how important timely communication is, and we appreciate you calling this out.
We’ve reached out to you directly so we can look into this and make things right as quickly as possible.
Regards,
Orbitkey
Advertisement
So disappointed. No order received
I placed a fairly large order but am still yet to receive it.
I contacted customer services who only replied to my emails after I commented on social media.
They then sent tracking details, however Evri have never received a package from them.
Really disappointed as this was for a birthday present that now will not arrive in time.
Customer service sent nice emails but these were never carried through.
I would not recommend this company
March 17, 2026
Unprompted review
Reply from Orbitkey
Hi Charley,
Thanks for taking the time to share your experience, and I’m really sorry for the frustration this has caused, especially with it being a birthday gift.
This isn’t the experience we want for you, and I understand how disappointing it must be to see no movement on the tracking. We’ve reached out to you directly to confirm the latest delivery status so we can properly look into this and get it resolved as quickly as possible.
We appreciate your patience, and we’ll do our best to make this right.
Regards,
Orbitkey
Great Customer Service
When I had a problem with my order, Mae sorted it out straight away, and was very kind in doing so.
March 20, 2026
Unprompted review
Reply from Orbitkey
Hi Rob,
Thank you so much for your kind words!
I’m really happy to hear Mae was able to sort things out quickly and took good care of you along the way. I’ll be sure to pass this on to her; she’ll really appreciate it.
Regards,
Orbitkey
Great customer service
Great customer service, super fast! Thanks you Mae. The product is awesome.
March 12, 2026
Unprompted review
Reply from Orbitkey
Hi Jorge,
Thank you so much for the kind words! 😊
We’re really glad to hear you had a great experience and that you’re enjoying the product. Your support means a lot to us.
If you ever need a hand with anything in the future, our team will always be here to help. Enjoy!
Regards,
Orbitkey
Awesome vendor
Awesome vendor
They help me even in other country
Fast and kindly
March 2, 2026
Unprompted review
Reply from Orbitkey
Hi Никита,
Thank you so much for your kind words.
We’re really happy to hear you had a great experience with us, especially while being in another country. Supporting our customers wherever they are is important to us.
Thanks again for your support; it truly means a lot.
Regards,
Orbitkey
Advertisement
Prompt Issue Resolution
Mae helped resolve my issue promptly even though it was a friday evening. Her replies were swift and helpful.
February 27, 2026
Unprompted review
Reply from Orbitkey
Hi Adrian,
Thank you so much for taking the time to share this.
We’re really glad to hear that Mae was able to resolve your issue promptly, even on a Friday evening. Providing timely and helpful support is something we truly care about, so your feedback means a lot.
I’ll be sure to pass your kind words along to her. Thanks again for your support.
Regards,
Orbitkey
Great customer service
Great customer service. The adres needed an update, within minutes Mae delivered a quick solution on a saturday.
The package included cactus green orbit-key. My last one was used a lot and lasted about 3years.
The new one is looking super nice, thank you guys!
Greetings,
Theun B
February 14, 2026
Unprompted review
Reply from Orbitkey
Hi Theun,
Thank you so much for taking the time to share this! We’re so glad we could quickly help update your address and get everything sorted, even on a Saturday. I’ll be sure to pass your kind words along to Mae.
It’s also fantastic to hear your last Orbitkey lasted you around three years. That’s exactly what we hope for. And cactus green is such a great choice, it’s a beautiful colour.
Thank you again for your continued support. We truly appreciate you being part of the Orbitkey community.
Regards,
Orbitkey
There was an issue with my original…
There was an issue with my original order (the strap was not included). I thought I had misunderstood the offer and went ahead and ordered it separately along with other items for my new Disney bag (which I love). When I realized that I was entitled to the free strap, I emailed their customer service and the timely responded and refunded me the cost of the strap. Their customer service was wonderful!!!
February 24, 2026
Unprompted review
Reply from Orbitkey
Hi Valerie,
Thank you so much for sharing this!
We’re really glad we were able to sort that out for you quickly, and it means a lot to hear that you had a positive experience with our team. Mistakes can happen from time to time, but we always want to make things right as smoothly as possible.
We’re also so happy to hear you’re loving your new Disney bag! Thank you again for your support and for taking the time to leave such kind feedback. It truly means a lot to us.
Regards,
Orbitkey
Exceptional customer service and products built to last
I recently reached out to Orbitkey regarding an issue with my Urban Sling Plus, and I was genuinely impressed by how smoothly everything was handled. Mae from the support team was outstanding — highly approachable, incredibly responsive, and consistently professional throughout the entire process. She took the time to understand the issue, followed up promptly, and made sure I felt fully supported at every step.
Orbitkey’s commitment to ensuring their products perform with the durability and functionality customers expect really shows. The way they resolved my concern has only strengthened my confidence in the brand. It’s reassuring to know that not only are their products thoughtfully designed, but their customer care is equally exceptional.
A big thumbs up to Mae and the Orbitkey team — thank you for turning what could have been a frustrating situation into a genuinely positive experience.
February 13, 2026
Unprompted review
Reply from Orbitkey
Hi Shuyu,
Thank you so much for taking the time to share this, it truly means a lot to us.
We’re so glad to hear that your experience with Mae was a positive one and that you felt supported throughout the process. That’s exactly the kind of experience we hope to create for every customer. I’ll be sure to pass your kind words along to her, she’ll be thrilled to hear this.
It’s also wonderful to know that this has strengthened your confidence in Orbitkey. We put a lot of care into both our product design and our customer support, so hearing feedback like this really encourages the whole team.
Thank you again for your support and for being part of the Orbitkey community. If you ever need anything in the future, we’re always here to help.
Regards,
Orbitkey
Advertisement
Quality Product, very disappointed with shipping options
Orbitkey products are awesome, made with the highest of quality, and with the consumer in mind. Their products just work. Where I'm very disappointed is with their shipping. You spend $300 on tech accessories, and they ship standard (companies and businesses registered with Canada Post get Expedited shipping at no additional charge), and there's no option to upgrade shipping at all. It should not take 14 days for an order to get from Ontario to BC.
February 6, 2026
Unprompted review
Reply from Orbitkey
Hi Casey,
Thanks for your feedback and for the kind words about our products. We are really glad you are enjoying them.
We understand your frustration with the shipping time and the lack of an upgrade option, especially for an order of this value. This is something we are actively reviewing, and your feedback has been shared with our team.
If you would like, please reach out to our support team with your order details, and we will be happy to look into it further.
Regards,
Orbitkey
I have ordered a number of items from…
I have ordered a number of items from Orbitkey, and have never had any issues. My latest order was slightly delayed due to the currier and the Custer service from Orbitkey was nothing short of stellar! The issues where rectified and a new order was sent in no time. Brilliant service and great products!
February 1, 2026
Unprompted review
Reply from Orbitkey
Hi Davey,
Thank you so much for taking the time to share this. We’re really glad to hear that, despite the courier delay, our customer service team was able to step in and resolve things quickly for you.
Your continued support means a lot to us, and we’re grateful for your kind words about both our service and products. Thanks again for choosing Orbitkey!
Regards,
Orbitkey
Thank you Margarette
Margarette showed incredible customer service, not only on one occasion, but consistently across the months I was in touch with different questions. I always received patience and understanding and a great resolution in the end which really stands out to me as one of the best customer service experiences I’ve had in a long time. Thank you Margarette!
December 10, 2025
Unprompted review
Reply from Orbitkey
Hi Jason,
Thank you so much for sharing this wonderful feedback.
We’ll be sure to pass your kind words along to Margarette. Her patience, understanding, and dedication to providing great support truly mean a lot to us, and it’s lovely to hear that her efforts made such a positive impression. We really appreciate you taking the time to let us know!
Regards,
Orbitkey
Clever design, great customer service
Fantastic, thoughtful products that will make your life easier. The designs are clever and the materials are of high quality, with incredible customer service to match. Highly recommended.
January 5, 2026
Unprompted review
Reply from Orbitkey
Hi Giselle,
Thank you so much for the wonderful feedback!
We’re thrilled to hear that you’re enjoying the thoughtful design and quality of our products. Your kind words about our customer service truly mean a lot to us. We really appreciate the recommendation and your support!
Regards,
Orbitkey
Advertisement
Speedy Customer Service
Had a product break within 2 months. Was disappointed because orbitkey products are usually of high quality.
But i emailed about it Friday late afternoon and had a reply from customer service that night! Was super impressed. They decided to immediately replace my product.
Highly recommend their products cause even if there is an issue they resolve it so fast!
January 16, 2026
Unprompted review
Reply from Orbitkey
Hi Emma,
Thank you so much for sharing your experience with us! While we’re sorry to hear that the product didn’t hold up as expected, we’re pleased our customer service team was able to assist you quickly and make things right. We truly appreciate your recommendation and your trust in Orbitkey. We’re always here if you need anything!
Regards,
Orbitey
Awful Customer Service
Awful Customer Service. Some of their products weren’t what was expected and I have been trying to arrange a return. They had offered 60 day returns, but when you request a return they ask for reasons and photos and then they don’t respond at all.
Getting stressed as now the 60 day window is approaching and still no response so looks like I’ll have to do a chargeback from my credit card.
Some of the products are okay but absolutely not worth the hassle of dealing with such poor customer service.
January 17, 2026
Unprompted review
Reply from Orbitkey
Hi Liz,
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and understand how frustrating this situation must feel, especially with the return window approaching.
We have reached out to request a bit more information so we can take a closer look and assist you properly. Once we receive those details, we will do our best to resolve this as quickly as possible. Please rest assured that we are committed to making this right and supporting you through the return process.
Thank you for your patience, and we look forward to hearing from you soon.
Regards,
Orbitkey
I reached CS regarding the phone strap…
I reached CS regarding the phone strap and Mae was extremely helpful in getting me a replacement. So easy to deal with and very friendly. Awesome CS experience.
January 12, 2026
Unprompted review
Reply from Orbitkey
Hi Jade,
Thanks for sharing your experience! We’re glad Mae could assist with your replacement and make everything smooth and friendly. We appreciate your support!
Regards,
Orbitkey
WORST customer service, no product, no response
I placed an order with them on December 17 as their Instagram page was advertising free express shipping in time for Christmas. Product did not come in time and still has not arrived. I have sent an email to costumer service twice now, one on 22nd of December and on 7th of January as there’s been no updates of where my product has been. I’ve had ZERO response from their team, not even an acknowledgement that they’re aware that my order is still pending almost 1 month since I ordered it. Considering it’s an Australian brand I thought for sure it would be reliable but this is my first experience where a company has gone completely mute and will not have the decency to respond to my emails or provide with some sort of update.
I understand that Christmas is a busy period but do not advertise that your products will “arrive on time for Christmas” if you can not fulfill it. Save your money, buy somewhere else
December 17, 2025
Unprompted review
Reply from Orbitkey
Hi Eva,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration and disappointment this has caused.
We understand how upsetting it is to place an order advertised with Christmas delivery in mind and then not receive the item or any communication updates. This is not the level of service we aim to provide, and we sincerely apologise for the lack of response you experienced during this period.
We have requested additional information so we can locate your order and take a closer look into what has happened. As soon as we receive those details, our team will prioritise reviewing your case and work to provide a clear update and resolution.
Regards,
Orbitkey
Advertisement
Seamless return
After my initial purchase, I decided to go with a slightly different item and the team were very helpful and reactive help me sort out my return. Their speedy replies made the whole experience fantastic
January 2, 2026
Unprompted review
Reply from Orbitkey
Hi Destiny,
Thank you for sharing your experience with us. We’re really glad to hear that our team was able to help you quickly and make the return process smooth and straightforward. Your kind words mean a lot to us, and we truly appreciate your support.
Regards,
Orbitkey
Customer Service is helpful
With the way the store is set up, I was trying to purchase the foldable duffel bag, AND add on the accessories I wanted. I mistakingly added only the accessories and the free item, but not the bag. I notified customer service about this, and they quickly sent a new invoice with the added cost of the item I wanted to add. Very quick and efficient for both of our times.
January 4, 2026
Unprompted review
Reply from Orbitkey
Hi there!
Thank you for sharing your experience with us. We appreciate you taking the time to leave such detailed feedback.
We’re happy to hear that our customer service team was able to quickly assist and provide a solution that made the process smooth and efficient. Our goal is always to make things as easy as possible, and it’s great to know we were able to help resolve the situation promptly.
Thank you again for your support. We look forward to assisting you again in the future.
Regards,
Orbitkey
Customer service…..
My son had purchased a few things from your site & was very happy with the quality & function of same. He ordered some stocking stuffers for Christmas that I found very useful. I decided to order a few items for me & my son. As a new customer I was given a 10% discount coupon & this combined with after Christmas sales meant some very good deals. I sent in my order….with 2 errors. I contacted Orbit through channels posted in email & site. Margarette fixed everything immediately, she was very helpful & kind. Because this was technically my 2nd order I lost the use of my 10% off coupon for 1st order. Well, Margarette fixed that too, she refunded me 10% of my order. For Orbit’s responsive, patient customer service & their quality goods we are now lifelong customers.
December 30, 2025
Unprompted review
Reply from Orbitkey
Hi Carol,
Thank you for taking the time to share your experience with us. We truly appreciate your thoughtful feedback and are happy to hear that our products have met your expectations in both quality and functionality.
We are especially pleased to know that Margarette was able to assist you quickly and resolve everything smoothly. Providing responsive, patient, and supportive customer service is very important to us, and we will be sure to pass along your kind words to her.
Your support means a great deal to us, and we look forward to serving you and your son for many years to come.
Regards,
Orbitkey
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.