ORCA Plumbing and Heating Reviews 

427
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently emphasize the exceptionally friendly, knowledgeable staff who always provide prompt and efficient plumbing and heating solutions. People deeply appreciate the clear communication regarding upfront costs and the helpful appointment updates sent prior to arrival. Reviewers consistently state that engineers complete repairs cleanly and leave residential properties spotless after successfully finishing their work. However, some people mentioned occasional minor issues requiring a quick follow-up visit or brief communication regarding schedule punctuality. Consumers remain thoroughly satisfied overall, noting that the responsive team reliably resolves any unexpected concerns with great professionalism.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the prompt arrival and professional... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and... See more

Customer service

People report positive experiences with customer service, noting that staff are helpful from start to finish.... See more

Price

Reviewers highlight positive aspects of price, noting that overall costs are fair, competitive, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to an operation could not get upstairs easily. Downstairs toilet broken. Called ORCA plumbing, very helpful on phone from start to finish. Called back the same day having reviewed photos I sent, e... See more

Rated 5 out of 5 stars

I’ve known and used Orca for a while and wouldn’t hesitate in recommending them. They are prompt, knowledgeable and pleasant. Most recently they dealt with a boiler in my son’s home, it was making uns... See more

Rated 5 out of 5 stars

Orca are just the best! The service from Tony and the team is first class, nothing is ever too much, they appreciate they are coming into your home, often to do a messy job, but they ensure everythin... See more

Rated 5 out of 5 stars

Excellent service from Orca Plumbing and Heating once again. I have been a customer for many years and value the customer service, advice provided. On this occasion a toilet issue !! Nothing worse... See more


Company details

  1. Heating Contractor

Information provided by various external sources

ORCA was established in 2012. We supply services for all your plumbing and heating needs both domestic and commercial. We pride ourselves on offering an excellent service from start to finish. ​ Being a Gas Safe registered company we feel it is important to deliver in a professional and safe manner, with our customers feeling reassured in what we do. We design and install all aspects of plumbing and heating. ​ Our engineers are experienced, motivated and highly qualified to ensure that we are the right company for your needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

427 reviews

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4.9

All reviews

(427)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Speedy, friendly and efficient service

I was recommended ORCA by a friend. I had a leak - so called at 1530 to see when someone could come round over the coming days. I was told someone was finishing a job nearby and could be with me by 1600. By 1640 the leak was fixed by the super friendly Gavin. Thanks ORCA

July 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Can't be faulted

I've used Orca before, so I was expecting to be satisfied with their work. I wasn't disappointed, and in fact was delighted with their attention to detail, and their determination to make sure the job was done well.

Their staff were – as ever – cheerful, friendly, professional, and helpful, with Tony monitoring everything to make sure that I was happy.

I strongly reccommend Orca for any plumbing job.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Gas cooker refitting

Orca were quick to respond to my initial email seeking a gas safe engineer to fit a new cooker with gas hob. They provided a competitive quote for the work and were extremely accommodating in being able to come to my property on a day I requested. The work was carried out by James very professionally and courteously with the final cost in line with the initial quote. I am happy to have used a local company and would recommend to all.

July 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Plumbing problem with washing machine

Gavin and his work colleague were friendly and considerate. They did a good job assessing the problem on the call out. Took their time to work out the problem with the Saniflo. Cleaned up afterwards. Gavin then came out a couple of days later to fit a new one and everything is working well. As company they are always considerate and clear with their pricing. I would recommend them.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I had a leaking tap in my kitchen and it was fixed by Gavin. He arrived on time and was polite and extremely professional.

My tap was fixed very quickly and Gavin made sure that my kitchen was clean and tidy after he had completed his task. He is a real credit to the company, thank you.

June 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Orca

Orca, as usual, were punctual and efficient. Jack knew exactly what he was doing and left when he'd checked everything was working as it should. Thank you Jack and Orca

May 30, 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

We have a great team at Orca!
Thank you for your kind words.

Rated 5 out of 5 stars

ORCA were recommended to me by my…

ORCA were recommended to me by my neighbour. I received a visit soon after contacting them to survey the work required. This was to install a Hive system to control my heating.
The work was completed to an excellent standard.
Very good communications throughout the process by SMS and Email.

May 29, 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

We're happy to have been of service. Thank you for leaving us a review.

Rated 5 out of 5 stars

it is a pleasure to do business with…

it is a pleasure to do business with this company , very reliable and trustworthey.

May 21, 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

The pleasure was ours, it provides us with great joy knowing that you had a positive experience with us.

Rated 5 out of 5 stars

Gavin was great

Gavin was great - tidied up after himself and very efficient

May 21, 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Grateful for your feedback! We're happy to have been of service.

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Rated 5 out of 5 stars

Good job

Orca were very professional and persevered until the plumber had sorted my leaking outside tap. They communicated beforehand what time he was arriving and kept me informed of work undertaken.

May 15, 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Your feedback brightened our day - thank you! We’re so glad we could help and look forward to serving you again in the future.

Rated 5 out of 5 stars

Really friendly personnel who rang…

Really friendly personnel who rang before arriving.

Very reasonable price and very professional

Thank you

April 15, 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Such lovely words Mrs Giles, thank you.
We’re thrilled to hear you had a great experience. We’re always here when you need us!

Rated 4 out of 5 stars

Going the extra mile.

Callum was informative, friendly and polite. He completed the job and kept us informed of what he needed to do. He went the extra by going to get a replacement lid as this had been ordered incorrectly.

April 10, 2025
Unprompted review
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Reply from ORCA Plumbing and Heating

Thank your for your kind words, Sharon. We're pleased to have been able to resolve that issue for you.

Rated 5 out of 5 stars

Suberb service as always

We recently used Orca again for replacement of radiator and for unblocking bath and pipework. On both occasions there was good communication with Tony and team. They arrived on time and carried out the work efficiently. Would not hesitate to recommend.

March 28, 2025
Unprompted review
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Reply from ORCA Plumbing and Heating

Hello Jane, we're glad you've had a positive experience with us and that we could rectify both of your plumbing issues. Have a great weekend.

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Rated 5 out of 5 stars

Callum was very helpful.

April 4, 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thank you for your 5 stars. We are pleased you found Calum to be very helpful and managed to resolve your issues.

Rated 5 out of 5 stars

Would recommend.

I have used Orca for a boiler installation in a rented property as well as for boiler services for my own property. Service prices are on par and the engineers are polite and professional.

April 2, 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thanks kindly for your 5 stars. We are pleased you find our service to be polite, professional and competitive on our prices. Should you require our services in the future we are always here.

Rated 5 out of 5 stars

Good service!

Good service!

March 28, 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thank you for your kind review. We are always here should you require our services in the future.

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