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OrderlyMedsReviews 

603
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpful, understanding, and caring staff, with several individuals being singled out for their exceptional service and knowledge. People often highlight the personalized support, such as weekly check-ins and prompt answers to questions, which contributes to a positive experience. The medication itself is frequently reported to be effective, with many users experiencing significant weight loss and improved health outcomes. However, some customers experienced issues with product quality, including concerns about medication concentration, stability, and even faulty or open vials. There are also complaints regarding customer service, with some reviewers finding it unhelpful in resolving problems, particularly concerning refunds or incorrect orders. Delivery and order processing times were a point of dissatisfaction for others, leading to delays and communication breakdowns.

What people talk about most

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the helpfulness and... See more

Order

Users describe ambiguous interactions with order, with some customers reporting positive experiences with... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Consumers find service to be ambiguous, with some reporting excellent experiences and results, citing prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Max is a wonderful employee at your company. He was very kind, thorough and knowledgeable about the concern that I had. He was very patient and acknowledged my concerns and was able to give a reason... See more

Company replied

Rated 5 out of 5 stars

I had a very hard time finding a new physician,as mine moved to another country. I then found an online pharmacy who asked just the right questions and with that,diagnosed my health plan with advisori... See more

Company replied

Rated 5 out of 5 stars

The personal at Orderly Meds are always attentive to my needs. I appreciate the support and encouragement I have received from them. From the Doctors to the operators everyone is helpful, understandin... See more

Company replied

Rated 5 out of 5 stars

MADELINE IS AMAZING! So helpful, knowledgeable & her PATIENCE, ASTOUNDING! I’m an old lady, when I get talking I forget to stop 🤦🏼‍♀️🤦🏼‍♀️. Madeline was so compassionate & kind, she never made me... See more

Company replied


Company details

About OrderlyMeds

Written by the company

Put wellness on repeat with OrderlyMeds. Built to simplify health and wellness, we’re here to offer you a trusted guide to help you reach your goals. From your first health screening to your ongoing treatment, you can rely on us for personalized support, comprehensive care, transparent pricing and a hassle-free online experience.

We have real patients, with real results that have transformed their lives with our personalized care because we take the mystery out of online treatments. Here’s how:

-We offer affordable, all-inclusive month to month pricing on all of our products for those looking for treatment with no commitments. For those looking for guaranteed medication and greater discounts, we offer a 3 month starter program for our Semaglutide products.

-Our pricing is transparent that covers your medication, unlimited provider follow-ups, and free shipping. No hidden fees or surprise cost increases.

-WE reward your commitments to yourself with savings. Starting in your second month, you’ll start receiving a 2.25% discount for every month you check in on time through our patient portal.

-Our holistic approach to wellness is made for all of you. Our end-to-end services make the weight loss journey more sustainable and more effective overall. We provide both injectable and sublingual GLP-1 treatments, virtual consults with our health screening team and personalized plans from those doctor check-ins that allow us to tailor dosages to your needs. We also offer Mental health therapy, nutrition resources and fitness support for our customers to transform their overall health.

Because quality matters, our pharmacy partners adhere to rigorous standards. Our pharmacies are required to comply with USP guidelines along with state board of pharmacy regulations, offering quality assurance for compounding methods, preparations, and overall practices. Our pharmacies are 503A designated, which ensures all compounding of each medication is performed by a licensed pharmacist in a state licensed pharmacy or a Federal facility. Our pharmacies are also cGMP (Current Good Manufacturing Practice) regulations establish minimum requirements for the methods, facilities, and controls used in the manufacturing, processing, and packaging of drugs.

We’re here when you’re ready to take the first step towards a healthier you with OrderlyMeds. Answer a few quick questions about yourself and get a recommendation for a medication that can help you reach your weight loss goals.


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3.6

Average

TrustScore 3.5 out of 5

603 reviews

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3.6

All reviews

(603)

382 reviews in the last 12 months

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Rated 5 out of 5 stars

He was super helpful and quickly had a…

He was super helpful and quickly had a solution.

April 28, 2026
Unprompted review
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Reply from OrderlyMeds

Love hearing this—thank you! It’s great to know you got the help you needed quickly and that everything was resolved smoothly.

We really appreciate you taking a moment to share

Rated 5 out of 5 stars

Natalie was AMAZING

Natalie delivered an exceptional client experience. She was thoughtful, patient, and highly thorough in her approach. What stood out most was her genuine care and willingness to take the time to ensure everything was handled correctly. That level of ownership and client focus is increasingly rare and deeply appreciated.

April 28, 2026
Unprompted review
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Reply from OrderlyMeds

This is such a thoughtful message—thank you for taking the time to share it.

Hearing this really means a lot to our team. We genuinely care about making sure every patient feels supported, heard, and taken care of, so it’s wonderful to know that came through in your experience.

We’ll be sure to share this with the team—it truly goes a long way

Rated 5 out of 5 stars

I love that they check in every week

I love that they check in every week. If you have questions they are available and I get great information from the support staff. I feel great on the medication. I have lost 16lbs. I have 15lbs to go. It’s the best thing I have done for myself. My daughter is using another company and has no support she just orders her meds every month. She has lost 50lbs in 10 months; however , I love the support.

April 27, 2026
Unprompted review
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Reply from OrderlyMeds

This is so wonderful to hear—thank you for sharing! 💙

We’re really glad the ongoing support and check-ins have made a difference for you. Having guidance along the way can be just as important as the medication itself, and it’s great to hear you’ve felt that throughout your journey.

Congratulations on your progress so far—16 lbs is amazing! We’re excited for you as you work toward your next goal 🎉

Rated 5 out of 5 stars

Every day i wake up Excited about what…

Every day i wake up Excited about what my day holds! Doing my treadmill along with my weights for all of my upper body, "I JUST FEEL GREAT"!,.. THEN MY SEMAGLUTIDE IS THE ICEING ON THE CAKE! "I STARTED WITH ORDERLY BACK IN JANUARY & IT'S ALL GOOD"! IM JUST LOOKING FORWARD TO AUGUST CAUSE I WILL BE DOWN TO BETWEEN 220 TO 225 lbs., Rite now I'm 250lbs. but "I HAVE A PLAN"... "WILL KEEP YOU POSTED & THANKS AGAIN"! "ALL ABOUT ATTITUDE", the "Infamous" Frank

April 27, 2026
Unprompted review
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Reply from OrderlyMeds

We absolutely LOVE this energy—thank you for sharing it with us!

Your mindset, consistency, and “all about attitude” approach are everything. It’s so inspiring to see you not only putting in the work, but genuinely enjoying the journey and feeling great along the way.

We’ll definitely be cheering you on as you work toward your August goal—you’ve got a solid plan and it shows! Keep us posted, we’re excited for you!

Rated 5 out of 5 stars

Customer Service is Amazing!

Customer Service is Amazing!! I’ve been on my medication since last May and I’ve lost 74lbs!! My doctors are all impressed and I’ve been able to come off of blood pressure medication and I have bought all new clothes, I went from a size 22 to an 6-8 petite!! This is truly the best thing I’ve ever done for myself!!

April 27, 2026
Unprompted review
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Reply from OrderlyMeds

Wow… this is truly incredible to read. Thank you so much for sharing your journey with us! We appreciate hearing such high remarks about our team.

Losing 74 lbs is such an amazing accomplishment, but even more meaningful is the impact on your health—being able to come off blood pressure medication is huge. And hearing how your doctors have reacted, along with the confidence of buying all new clothes… that’s something really special.

You’ve put in so much work to get here, and it shows. We’re genuinely honored to have been a small part of something so life-changing for you.

Stories like yours are why we do what we do—thank you for trusting us with your journey. 💙

Rated 4 out of 5 stars

Responsive

Responsive

April 27, 2026
Unprompted review
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Reply from OrderlyMeds

Thank you for sharing! We’re glad you found us responsive.

We’d love to know what we could do to earn that 5th star—your feedback really helps us improve

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

I had a very hard time finding a new…

I had a very hard time finding a new physician,as mine moved to another country. I then found an online pharmacy who asked just the right questions and with that,diagnosed my health plan with advisories and even samples of each ! No one else does that and in a safe environment where there are trustworthy doctors and or medication where we consumers can not be given any treatment without a prescription.

April 24, 2025
Unprompted review
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Reply from OrderlyMeds

Thank you so much for sharing your experience! We’re really glad you were able to find the support you needed during what sounds like a stressful transition.

Providing a safe, thorough, and guided process—with the right questions and medical oversight—is something we care deeply about, so it means a lot to hear that stood out to you.

We appreciate you trusting us with your care

Rated 5 out of 5 stars

Wonderful and friendly service

Wonderful and friendly service. I have never had a better experience with customer service.

April 24, 2026
Unprompted review
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Reply from OrderlyMeds

This absolutely makes us smile—thank you so much for sharing! We’re truly elated to hear that your experience stood out and that our team was able to provide such a high level of care and support.

Moments like this mean everything to us, and we’re so grateful you took the time to share 💙

Rated 5 out of 5 stars

It's been very easy to obtain my…

It's been very easy to obtain my medication in a timely major. I'm down 50 lbs in six months.

April 23, 2026
Unprompted review
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Reply from OrderlyMeds

That’s incredible—congratulations on such an amazing achievement! 🎉 Losing 50 lbs in six months is no small feat, and we’re so glad to hear the process has felt easy and consistent for you along the way.

Thank you for sharing your success with us—we love being part of journeys like yours 💙

Rated 5 out of 5 stars

I just received my first order

I just received my first order. I started with the extreme low does..25 Of GLP weight loss. I have been on the name brand 3 years ago and lost 30 pounds but Blue Cross stopped covering it- and it ruined everything I accomplished -the weight came back on . My daughter actually told me about this company- she has been on the medication for 6 months and lost 30 pounds. That was how long it took me on ozempic. So the price is comfortable for me since I am on Social Security. Getting the med is about 2 weeks. It comes in a cold pack box- Perfect-Lots of needles and alcohol pads.I m thrilled .. I do not expect any weight loss for the first month- that was how it was on Ozempic. You just have to let the medication settle into your system Expect about 1/2 pound- 1 pound a week later. That is safe weight loss and it does take time. .

April 23, 2026
Unprompted review
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Reply from OrderlyMeds

Thank you so much for sharing this—and you’re absolutely right. Safe, effective dosing does take time, and allowing your body to adjust gradually is an important part of the process.

We’re so glad to hear your experience getting started has been a positive one and that everything arrived as expected. It sounds like you have a great understanding of the journey ahead, and we’re excited to be part of it with you.

Wishing you continued success—you’ve got this!

Rated 5 out of 5 stars

Great experience all around

Great experience all around. Medication was safe and successful, and reps are all courteous and reachable. Customer service across all is great .

April 23, 2026
Unprompted review
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Reply from OrderlyMeds

We love seeing feedback like this—thank you! Knowing everything felt smooth, supportive, and reliable from start to finish is exactly what we aim for.

Really appreciate you taking a moment to share your experience with us

Rated 5 out of 5 stars

Hailey was so kind and helpful!

Hailey was so kind and helpful!

April 22, 2026
Unprompted review
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Reply from OrderlyMeds

This is so lovely to hear—thank you for taking the time to share it! Hailey truly cares about making sure patients feel supported, so it means a lot to know her kindness and helpfulness stood out to you.

We’ll be sure to pass this along to her—it will absolutely make her day. We’re really lucky to have her on our team 💙

Rated 5 out of 5 stars

Great Customer Service

Very knowledgeable and patient! Figured out the issue I was having and was able to help me fix it.

April 22, 2026
Unprompted review
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Reply from OrderlyMeds

Thank you so much for sharing this! We’re glad to hear your issue was resolved and that you felt supported throughout the process.

It means a lot to know our team was able to help and make things easier for you

Rated 3 out of 5 stars

The chat/ai is mostly worthless

The chat and ai creators are infuriating Because they don't offer all issues and no "other" option is available

April 21, 2026
Unprompted review
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Reply from OrderlyMeds

Hi, this is the Management team. We apologize if the chat or AI can feel confusing at times; there are instances where additional information is needed for the health screening team and/or Medical to confirm eligibility and, if appropriate, review dosing history to prescribe a safe dose.

We do have a Customer Success phone line, and we can see you were able to connect with the team there as well.

If there’s anything further you’d like us to review, we’re here to help.

Rated 1 out of 5 stars

Have been using Orderly Meds for my…

Have been using Orderly Meds for my Tirzepatide now for a little over 1 year. My first couple of orders were great, and customer service was also great. I have lost a total of almost 50 lbs. However within the last 6 months the company has totally gone downhill. Ordering became a nightmare, customer service is hit or miss(they never answer calls or texts). In Dec I checked in and placed my order for Tirzepatide 15mg. I received my order, from Casa Pharmacy the bottle was smaller than my pinky finger, and the medication was red. I immediately tried contacting Customer service, but no one answered. I emailed the medical team asking if I had the correct meds since it was so completely different from what I was used to. I was informed that the meds were okay and it's red because it was mix with B12. I told the medical team I never requested B12, but she said unless I am allergic to B12 it's okay. In Feb I did my check in, and my meds came from Smart Rx with no additives. In March and April I did my check in and again received a messages from Casa Pharmacy saying I ordered Tirzepatide 15mg with B6.

The medication that is coming from Casa Pharmacy is not working. After finally speaking to a customer care rep today, and expIaining that I have not lost any weight and my food is back I was informed that Orderly no longer has pure Tirzepatide and it's all being mixed with B6 or B12. I was also told that am not the only one that has expressed no weight loss, other patients are experiencing the same issues. I even told the rep this will probably be my last order with them because the medication that is coming from Casa Pharmacy is not working, and she didn't seem concerned. I have now left 3 messages for a supervisor to contact me, and still have not heard back from anyone. I am now out of $300 for a month supply of Tirzepatide that will be watered down from Casa Pharmacy. With that being said I will be switching to a different company going further.

April 22, 2026
Unprompted review
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Reply from OrderlyMeds

Hi, this is the Management team.

We appreciate you taking the time to share your experience, especially after being with us for over a year, and we’re glad to hear about your progress—that’s a meaningful accomplishment.

We do want to clarify a few points. Due to regulatory changes, compounded tirzepatide is no longer offered without additives. Our pharmacy partners now provide individualized formulations, which may include additives such as B6 or B12, based on medical review and patient responses at the time of ordering. These are not “watered down,” and all formulations are prescribed within appropriate dosing parameters.

Medication response can vary, and it’s not uncommon for patients to experience changes over time. Our Medical team is available through the patient portal to review symptoms, dosing, and any concerns to help determine the best path forward.

We also want to note that we are always working to improve our systems and responsiveness, and feedback like this is taken seriously.

If you would like to revisit your case, we would be happy to review it further—please feel free to reach out and request Management directly.

Rated 5 out of 5 stars

MADELINE IS AMAZING

MADELINE IS AMAZING! So helpful, knowledgeable & her PATIENCE, ASTOUNDING! I’m an old lady, when I get talking I forget to stop 🤦🏼‍♀️🤦🏼‍♀️. Madeline was so compassionate & kind, she never made me feel rushed & she answered all my questions! Madeline brightened my day more than I can express! I would love if Madeline could be recognized for her amazing work ( but much more) AND SHE DESERVES A RAISE & PROMOTION ! THANK YOU MADELINE!!

April 21, 2026
Unprompted review
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Reply from OrderlyMeds

This absolutely made our day—thank you so much for sharing this! 💙

Madeline truly is something special, and it means so much to hear how supported, cared for, and comfortable you felt speaking with her. The fact that she made you feel unhurried and took the time to answer everything with patience and kindness is exactly what we hope every patient experiences.

We’ll be sure to pass this along to her—recognition like this means more than you know (and we agree, she’s amazing! 😊)

Thank you again for taking the time to share this—it really does mean a lot to our team.

Rated 5 out of 5 stars

Excellent service

Very good experience! Appreciate who I talked to, answered all my questions very sweet lady!

April 21, 2026
Unprompted review
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Reply from OrderlyMeds

This is so lovely to hear—thank you for sharing! It’s great to know you felt comfortable, supported, and able to get all your questions answered.

We’re really glad you had such a positive interaction—it means a lot to us

Rated 1 out of 5 stars

Lies! They'll say anything for you to buy.

I am livid. The customer service reps called me many times. I had begun the process online but was hesitant to continue because their site didn't say whether the semaglutide was mixed with B12. I cannot tolerate B12. I told the representative this and was assured my semaglutide would not be mixed with it. It took weeks of back and forth with "doctors" asking for additional information (that I had already provided multiple times such as images of my previous prescriptions) and my meds were finally shipped. Sure enough they have B12 mixed in. When I contacted Orderly I was told none of their meds are "pure" anymore, and no refund. So the customer service people either don't know anything or they say whatever it takes for you to buy.

April 21, 2026
Unprompted review
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Reply from OrderlyMeds

Hi, this is the Management team.

We understand how concerning this situation would feel and appreciate you sharing your experience. We do want to provide some clarification—our medications can include different additives, which are selected by the Medical team based on each patient’s health history and responses on the sensitivity questionnaire. If a sensitivity is indicated, that is taken into account during prescribing.

We had also requested some additional information so we could review your specific case more closely and reach out directly to assist, but did not receive a response.

We take feedback like this seriously and are always open to reviewing concerns in detail when we’re able to connect and gather the necessary information.

If you would like to revisit this with us, we’re here and happy to help.

Rated 5 out of 5 stars

My customer support guy was WONDERFUL!

My customer support guy was WONDERFUL!

April 20, 2026
Unprompted review
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Reply from OrderlyMeds

We love hearing this—thank you! It’s always our goal to make every interaction feel easy, helpful, and genuinely positive.

We’re so glad your experience stood out 💙

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