OrderlyMedsReviews 

My customer support guy was WONDERFUL!

So I left them a one star review previously because I had issues getting my refills in a timely manner.

I decided to try one more time to see how the service was before I tried a different site.

I had a totally different experience with a quick refill.

I have to give 5 stars for the service, this was a quick easy process and I hope it stays this way going forward.

Ordering was pretty easy but the side effects were significantly worse than other GL1Ps I have used in the past. I went back to the old company I previously used. I cancelled my subscription and didn’t do another sign in for my next shipment. I get daily calls and reminders to check in……
I finally talked with a live person who said my email doesn’t match what they had on file…..I then logged in with my information which also included the email the rep said wasn’t right

Super successful!! I have already recommended to my peers. I hit my goal super fast and I feel so much healthier.

Answered all my questions. Kind and patient

Excellent customer service and professional support.

The WORST customer service I have EVER experienced. I had issues with my January check in because it wouldn’t save my new card and the existing two were cancelled due to fraud. I didn’t have time to call as the first 3-4 months of the year are extremely busy with work, kids and extra curriculars. I finally got around to calling and asked the agent to help update the card. He did. I asked to have this order cancelled so I could order multiple months at the same time. He put in for the cancellation. The doctor messaged right after we hung up and said they put through the prescription. I immediately responded and asked them to cancel it because they had the wrong vitamin B in it as well and I have an intolerance to it. I also let them know there was already a cancellation in progress. They ended up cancelling the script at the pharmacy and making a new one! AFTER support told me they couldn’t guarantee cancellation once it hits the pharmacy. No one is fully reading my messages and thus the order is probably not going to be cancelled and to no fault of my own. This has been the most ridiculously frustrating 2 days of back and forth and all because customer support won’t fully read messages or notes and neither do the doctors. I requested to cancel my entire membership at this point and will be disputing the charge on my card. Ridiculous to put your customers through this simply because you won’t read a message in it’s entirety.

My first order with Orderly meds was positive. The second order was terrible. The website is not clear on how to increase dosages over several months, so I will be on the same dose for 3 months. I called and there is no way to change it they say. You are paying more for less. What a gimmick. I can longer recommend this company. Customer service is terrible. Also, customer service is AI, a live person will call within 24 hours, it'll be too late to cancel or change your order.

Had a call from Jaime today just to check in. He was absolutely amazing! Super polite, super helpful and honestly a very good conversation while he made some adjustments to my account. 10/10 amazing customer service because of him.

Have been denied and have not received a refund. The customer service response time is abysmal

Loveeee orderly meds! Great customer service and medication. Lost so much weight!!!

I ordered a 3 month supply of compounded semaglutide through OM after having a prescription through Noom. I lost close to 15 lb in the one month that I used Noom's product. When I switched over to orderly meds the first thing that I noticed upon my first injection was that I had zero side effects I also didn't have any appetite suppression. I increased the dose, and literally no matter how much I increase it there were no side effects and next to zero appetite suppression. I attempted to get a refund based upon the fact that the medication do anything that it was supposed to, their website provided false information about the number of customers who had lost weight and all the pounds that they had lost basically just false advertising. My refund attempt was denied and at the end of the three months I had not lost a single pound. I ended at the same weight that I started. I cannot recommend a product that does not do what it's supposed to. Customer service sucks and the text messages that they send you weekly are annoying as heck. Their doctors recommended that I request a refund they did not give me one. I would not use this company if I were you, there are better options available.

Do NOT use this company! They will not give you a refund or take their product back no matter the circumstances. You have no access to a medical provider to have virtual calls only communication via text. I texted back and forth 5 times and called them once to stop my order from shipping as a new customer. They shipped it anyway. Now they won’t take it back or refund. They said I had to contact them before it left the pharmacy, which I did! I’m having severe symptoms with b6 and b 12 and they shipped the meds anyway! I should have stayed with my previous company!!!

I was already on compounded semaglutide 2.4mg. The process was smooth and reliable. The doctors/NP were easy to contact and deal with through phone/txt or the website's medchat.

A+

You’re always there to help the person that I talked to today was so personal and so caring. It was like asking a best friend questions and she could explain it so that I could understand it and I appreciate that.

Update and response to Orderly’s false response: They never have tried to contact me or resolve this. This company does nothing but lie and deceive their patients!

I have been told management will call me and they never do. I have email and text proof of everything and still they will not properly address their errors.

Two major issues with this company. First issue: I was prescribed semaglutide 4.5mg/ml (6.75MG) 6.75MG/1.5ML in January and that is basically 150 units. The step regimen I was on (6 units for 4 weeks, 11 units for 4 weeks, 22 units for 4 weeks) would calculate to me needing 156 units. That’s also assuming that there wasn't any spill or loss from pulling the medication in the needle for injection (which does happen and why most pharmacies provide a little more in the case of an injectable) . So basically, there was no room for any type of small typical error and left me 6 units short of what I was prescribed. Orderly meds openly admitted to me that they changed the pharmacy they were using (perfection RX) because they aware of the pharmacy regularly shorting people on medications.
Second issue: I did my 3 month check in on 4/7/26 in the morning and reported no changes and all was fine. On my current medication. The nurse immediately wrote a new script 4/7/26 at 11PM (when I was asleep and could not realistically get back to them to discuss anything) and stated that they were renewing my current prescription. She wrote that she saw that I was on Semaglutide/B12 1.7mg/1mg/0.5mL. and would be refilling the medication I was currently taking. This is a NOT what I was previously on and a completely different prescription from what I was previously prescribed. The nurse clearly did not read my chart and clearly indicated this in her text by stating she saw what I was on before and then wrote the prescription incorrectly. When I woke up the next morning, I saw that the script was already being processed at the pharmacy at 5:02 am and being delivered next day. I had absolutely no chance of discussing this or alerting orderly meds of their incorrect prescription being written. The first time I ordered they also sent the script to the pharmacy almost immediately without any type of consultation and then it took 3 weeks to get the meds from the pharmacy, and I had to bug them constantly to get my order. I thought it would be the same this time but basically got a 48 hour turn around (which isn’t bad if they actually prescribed the correct medication). Clearly, they immediately send the script to the pharmacy without talking or reviewing it with the patient in order to take the money from the patient and not refund it under their policy of not being able to do anything after the script is sent to the pharmacy. This is clearly a scam to get your money and not be held accountable for any errors that may occur on their end. Furthermore, this is medical negligence to say to a patient that they are prescribing the same medication as previously prescribed when it clearly shows in my chart a completely different prescription. Yes, I know it is just a B12 additive, but my skin breaks out on B12 and they should have inquired with me that the script was being changed and follow-up with me to see if this was ok. Every single doctor I have seen when changing my medications discusses it with me before writing or sending off a prescription. This nurse was clearly rushing through my chart, not paying attention or even reading what I was actually taking and just rubber stamping a cookie cutter prescription and not doing her job. Pure medical negligence.
I contacted Orderly meds immediately when I saw the prescription was wrong and prior to even receiving the meds (literally less than 24 hours from the time the script was sent to the pharmacy and the time I contacted them). They acknowledged the error, acknowledged also that on my previous order I was shorted on medication and refused to make things right. They refused to refund me. They refused to send a new correct prescription even after acknowledging the script that was written was wrong. Their reasoning was “once a script is sent to the pharmacy, we cannot make any changes or refunds.” How in the heck can a person even have a chance to contact them if they notice a problem with the script when Orderly meds sends a script instantly to a pharmacy without even waiting for a reply back from their text consultation. And how in the world is it OK to acknowledge you wrote a script incorrectly and refuse a refund or to resend the correct medication. I will be reporting the nurse that made this error to the appropriate licensing agency.

It took multiple attempts via email and text messages to get to the order received text. Some of it was my problem with the camera but the multiple text messages saying that I could finish with a new link but I had submitted only to get another request for photo ID. I was just resilient and got through the process thank you the price is better than Lilly Direct.

The person I spoke to told me that the compounded medication can be stable after 1st access for 28 days to 3 months depending on the compounding pharmacy. I have worked in a compounding pharmacy for 20 years. Never has any vial we dispensed, been stable for longer than 28 days. After much research I found information that this can be true if preservatives are added for extended stability. The vial however said to "discard 38 days after first puncture". When called back they argued that that was wrong. The compounding pharmacy labeled the medication wrong? They refused to give out the pharmacy #. Very concerning. I will calling the FDA .

The ordering is fast, you get a response if you have a question

Great communication. Friendly. Patiently listened to my questions and answered them.