Max is a wonderful employee at your company. He was very kind, thorough and knowledgeable about the concern that I had. He was very patient and acknowledged my concerns and was able to give a reason... See more
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I had a very hard time finding a new physician,as mine moved to another country. I then found an online pharmacy who asked just the right questions and with that,diagnosed my health plan with advisori... See more
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The personal at Orderly Meds are always attentive to my needs. I appreciate the support and encouragement I have received from them. From the Doctors to the operators everyone is helpful, understandin... See more
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MADELINE IS AMAZING! So helpful, knowledgeable & her PATIENCE, ASTOUNDING! I’m an old lady, when I get talking I forget to stop 🤦🏼♀️🤦🏼♀️. Madeline was so compassionate & kind, she never made me... See more
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Company details
About OrderlyMeds
Written by the company
Put wellness on repeat with OrderlyMeds. Built to simplify health and wellness, we’re here to offer you a trusted guide to help you reach your goals. From your first health screening to your ongoing treatment, you can rely on us for personalized support, comprehensive care, transparent pricing and a hassle-free online experience.
We have real patients, with real results that have transformed their lives with our personalized care because we take the mystery out of online treatments. Here’s how:
-We offer affordable, all-inclusive month to month pricing on all of our products for those looking for treatment with no commitments. For those looking for guaranteed medication and greater discounts, we offer a 3 month starter program for our Semaglutide products.
-Our pricing is transparent that covers your medication, unlimited provider follow-ups, and free shipping. No hidden fees or surprise cost increases.
-WE reward your commitments to yourself with savings. Starting in your second month, you’ll start receiving a 2.25% discount for every month you check in on time through our patient portal.
-Our holistic approach to wellness is made for all of you. Our end-to-end services make the weight loss journey more sustainable and more effective overall. We provide both injectable and sublingual GLP-1 treatments, virtual consults with our health screening team and personalized plans from those doctor check-ins that allow us to tailor dosages to your needs. We also offer Mental health therapy, nutrition resources and fitness support for our customers to transform their overall health.
Because quality matters, our pharmacy partners adhere to rigorous standards. Our pharmacies are required to comply with USP guidelines along with state board of pharmacy regulations, offering quality assurance for compounding methods, preparations, and overall practices. Our pharmacies are 503A designated, which ensures all compounding of each medication is performed by a licensed pharmacist in a state licensed pharmacy or a Federal facility. Our pharmacies are also cGMP (Current Good Manufacturing Practice) regulations establish minimum requirements for the methods, facilities, and controls used in the manufacturing, processing, and packaging of drugs.
We’re here when you’re ready to take the first step towards a healthier you with OrderlyMeds. Answer a few quick questions about yourself and get a recommendation for a medication that can help you reach your weight loss goals.
Contact info
United States
- orderlymeds.com
3.6
Average
604 reviews
No history of asking for reviews
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She was great and personal and provided…
She was great and personal and provided a good contact number.
March 20, 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing this! We’re so glad to hear you had a positive and personal experience, and that you felt supported with clear communication. That’s exactly the kind of care we strive to provide. We truly appreciate your feedback!
When my order could not be located…
When my order could not be located orderly meds took care to order new medication and send it out immediately.
March 19, 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing this! We’re really glad we were able to step in quickly and get everything resolved for you. Making sure you’re taken care of, especially when something unexpected happens, is so important to us. We truly appreciate your trust and your kind words!
I 100% recommend!
I'm pleased with my experience with OM. A very budget friendly company with good customer service. They would do weekly check-ins to see how things are going and if I had any concerns they would always a follow up to make sure I was doing ok.
March 18, 2026
Unprompted review
Reply from OrderlyMeds
Hi Wendee, this truly means so much to us—thank you for taking the time to share your experience. We’re so glad you’ve felt supported along the way, especially through the check-ins and follow-ups. That level of care is something we genuinely care about, so hearing this really means a lot. We’re grateful to have you with OrderlyMeds!
Quick to Charge Slow to Refund
Update: Unfortunately it took a Trustpilot negative review to get the attention of management. Brianna was excellent to talk to and completely understood my frustration with lack of communication regarding a refund. The refund was issued and if they were all built like her in terms of Customer Service this would be a different company. Unfortunately, my review still stands and I cant recommend doing business with this company because of the hoops I had to jump through for a refund for services that weren't even rendered.
My experience with OrderlyMeds left a pretty bad taste in my mouth.
The process seems smooth at first, but things change quickly if you end up not qualifying or needing a refund. They are very quick to charge your card, but when it comes time to give the money back, everything suddenly moves at a snail’s pace.
Even after being told a refund would be issued, it turned into a long stretch of waiting, no updates, and follow ups. And if you’re expecting a quick or helpful response by email, don’t hold your breath. Getting a clear answer in a reasonable amount of time felt nearly impossible.
What really rubbed me the wrong way is how backwards the whole thing feels. They are efficient when it comes to taking your money, but noticeably less motivated when it comes to returning it.
At a certain point I stopped wasting my time and just let the credit card company handle it. Honestly, I’m glad I didn’t end up doing business with them.
There are plenty of telehealth companies out there. Based on my experience, I’d recommend looking at other options before giving these folks your money.
March 17, 2026
Unprompted review
Reply from OrderlyMeds
Hi Don, thank you again for taking the time to speak with me—I really appreciate the conversation and the opportunity to personally review what occurred and ensure this was an isolated experience.
We take full accountability for the delay here, and I’m very grateful for your patience and for giving me the chance to make this right. Refunds in cases like this should be processed within 48 hours, and we’ve addressed this internally. Your refund has now been processed.
As mentioned in our call, if you need anything further or in the future, I’m here to help!
Breanna
Incompetence
Oh my goodness please skip over this company and go to the next one..there are too many of these companies for you too settle with these incompetent individuals..they do NOT have their stuff together whatsoever 🙄
March 15, 2026
Unprompted review
Reply from OrderlyMeds
Hi Jenifer, we’re truly disheartened to read this, especially after your conversation with our management team, and we appreciate the opportunity to clarify.
When you initially signed up, there was a typo in the phone number provided, which resulted in a duplicate contact when you reached out again with the correct number. Our team verified your information, merged the accounts, and resolved this within 24 hours of you verifying the information so you could proceed with your order.
Regarding the follow-up from our Medical team, requesting additional information is a standard and important part of ensuring safe and appropriate prescribing for each patient.
We understand there may have been some frustration, but we want to assure you that our team is highly trained and dedicated to providing quality care and support. They handled this appropriately and in a timely manner, and we’re proud to have them. If there’s anything further we can assist with, we’re here to help.
Consistent quality and amazing service
What an exceptional experience it was speaking with Amanda. She was kind, considerate, attentive, and was ready to provide me with any and all information I needed to feel safe & uncomfortable with proceeding with OrderlyMeds as my new telehealth provider.
March 16, 2026
Unprompted review
Reply from OrderlyMeds
Hi Liris, thank you so much for your kind words! We’re so glad to hear Amanda provided such a thoughtful and supportive experience. Ensuring you feel informed, comfortable, and confident in your care is incredibly important to us. We truly appreciate you taking the time to share this and are excited to have you with OrderlyMeds!
terrible side effects
very difficult ordering process and terrible side effects that I've never had with any other compounded product
March 17, 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team at Orderly. We’re sorry to hear about your experience.
Side effects can vary from patient to patient, depending on factors like dosage, lifestyle and individual response. At this time, we do not see any side effects ever reported to the Medical team.
We’re happy to help review this further — you can reach the Medical team directly through your patient portal via MedChat.
I’ve been using Orderly Meds for about…
I’ve been using Orderly Meds for about a year and I’ve had a great experience! The customer service reps are really awesome!
March 16, 2026
Unprompted review
Reply from OrderlyMeds
Hi Robin! This is the Management team.
Thank you so much for taking the time to share your experience — it truly means a lot to us. We’re so glad to hear things have been going well and that you’ve felt supported along the way.
We’re grateful to have you with us and are always here if you need anything at all!
Having a great experience with orderly…
Having a great experience with orderly meds. Minimal side effects and down 20lbs in 3 months
March 16, 2026
Unprompted review
Reply from OrderlyMeds
That is amazing — 20 lbs in 3 months is incredible progress! 🎉 We’re so glad to hear you’ve been having a great experience and that side effects have been minimal.
Thank you so much for sharing this with us — we’re cheering you on and are so happy to be part of your journey!
They were great
They were great. They gave me what I needed when I asked for it as long as it was responsibie. it aided me in my journey
December 1, 2025
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing this Jose, we really appreciate it. We’re glad to hear you felt supported and that our team was able to provide what you needed in a responsible way. Thank you for choosing us; we are here if you need anything!
It's important to list all of your health issues so you will get the best treatment.
My experience has been great so far. They take the time to answer any questions you may be concerned with in a very timely manner.
March 16, 2026
Unprompted review
Reply from OrderlyMeds
Hi Nakisha, we’re truly elated to hear this—thank you so much for sharing your experience! You’re absolutely right that having a complete health picture helps us provide the best possible care, and we’re so glad our team has been able to support you and answer your questions in a timely way. We’re grateful to have you with OrderlyMeds!
Be prepared to wait
They are good at sending health tips, but not at shipping the product. It’s been two full weeks but I still don’t have a shipping date or a status. Their order status line says they are behind in processing orders and customer service is a recording. All requested information has been provided. At this time, I cannot recommend using Orderly Meds until they catch up with existing orders. If you order now, be prepared to wait.
Update:// Upgrading from 1 star to 3 stars for their service recovery efforts. Before writing this review, I checked both email and my account for any updates or instructions. There were none. Then I call customer service and had the experience mentioned above. Right after this review was posted, Orderly Meds called and said they were waiting for more information and helped me navigate through the menus to find it as there were no Alerts there. I responded to the message, and a few days later received a message that the RX was sent to the pharmacy. The meds arrived a few days after that. Had they not contacted me after this review, I guess I’d still be waiting. But, I am now 2 weeks in and the meds are working fine.
February 24, 2026
Unprompted review
Reply from OrderlyMeds
We’re sorry to hear about your experience and understand how frustrating delays can be. We did reach out to request additional information so we could further assist and provide an update, but unfortunately did not receive a response.
We’d still be happy to help get this resolved for you—please reach back out to our team so we can take another look and provide the most accurate status.
Thank you.
I continue to recommend OrderlyMeds
While their communication and responsiveness has always been top notch, I have been especially pleased to receive answers to my questions on both Saturdays and Sundays. A truly differentiated experience!
March 15, 2026
Unprompted review
Reply from OrderlyMeds
Hi Tracy, thank you so much for your continued support—it truly means a lot to us. We love hearing that our team has been able to be there for you when it matters most. Providing consistent, reliable support is something we care deeply about, and your feedback really reinforces that. We’re so glad to have you with OrderlyMeds!
Reply from OrderlyMeds
Hi Victoria, we really appreciate you taking a moment to share this! It’s great to hear the process felt smooth and efficient while still meeting your expectations professionally—that balance is something we work hard to maintain. Thanks for being part of OrderlyMeds!
Terrible customer service and it is…
Terrible customer service and it is hard to get a live person. My medication showed up about half full and they won’t even respond with anything but a AI type generated response. I would not use this company. They scam you with a tiny and pointless dosage for four weeks at the begining to. Ask any supplier what the plan is before you buy. Regardless of my quantity concern. I can not tell you enough how bad the customer service is here. It is unbelievable.
March 11, 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team at Orderly. We’re sorry to hear about your experience and appreciate you sharing your concerns.
Our Medical team begins patients at lower starting doses for health and safety reasons. This is standard practice with GLP-1 medications so the body can adjust gradually before increasing to higher therapeutic doses. We’d also like to clarify that the volume in a vial can appear quite small depending on the prescribed dose and the concentration of the medication, so the vial may not appear “full” even though it contains the correct amount of medication for the prescribed dosing schedule.
A member of our Management team has reached out to review this with you directly. We can also see that you spoke with one of our team members two days ago, and we have not received any follow-up since that conversation. If anything still feels unresolved, we’d be happy to continue reviewing it with you.
Satisfaction Achieved
The personal at Orderly Meds are always attentive to my needs. I appreciate the support and encouragement I have received from them. From the Doctors to the operators everyone is helpful, understanding and caring. My weight loss experience has been like a dream come true. I’m so happy I chose Orderly Meds!
March 11, 2026
Unprompted review
Reply from OrderlyMeds
Hi Lucy! This is Breanna with the Management team.
Your review truly made our day — thank you so much for sharing this! We’re absolutely thrilled to hear that your experience has been such a positive one and that you’ve felt supported by our team every step of the way. Hearing that your weight loss journey has felt like a dream come true is exactly why we do what we do.
We’ll be sure to share your kind words with our doctors and support team; feedback like this means the world to them.
We’re so grateful you chose Orderly and are honored to be part of your journey. Congratulations on your progress, and we’ll be cheering you on the whole way! 💛
Scam
I received medication with a different concentration and dosing instructions than what was prescribed, raising safety concerns. The medication is ineffective compared to prior treatment. When I contacted Orderly Meds, they did not provide a resolution, would not allow me to change pharmacies, and would not offer a refund. Customers are not given transparency or choice regarding the compounding pharmacy used. I also requested a COA to verify the medication’s quality and concentration, which has not been provided.
February 10, 2026
Unprompted review
Reply from OrderlyMeds
Hi Natalie, we appreciate you sharing your experience and want to address your concerns.
The medication you received was consistent with what was prescribed. In some cases, medications are compounded at a higher concentration, which can result in different dosing instructions while still delivering the same prescribed dose. This is standard practice and does not impact effectiveness.
We are transparent that we partner with multiple licensed compounding pharmacies. While a specific pharmacy cannot be selected, all pharmacies we work with meet strict safety and quality standards. We also encourage reviewing the instructions included with each order, as concentrations and dosing units may vary while still reflecting the same prescribed dose.
We understand this can feel confusing, and we’re always happy to walk through everything in detail to ensure it feels clear and comfortable.
If you’d like to revisit this with us, we’re here and happy to help.
So far I have had an excellent…
So far I have had an excellent experience with Orderly Meds. They communicate in a timely manner and really are focused on my wellbeing.
March 9, 2026
Unprompted review
Reply from OrderlyMeds
Hi Claire! This is the Management team at Orderly.
Thank you so much for sharing this — it truly means a lot to us. We’re so glad to hear you’ve had an excellent experience so far and that our communication and support have helped you feel cared for. Your wellbeing is always our top priority, so hearing this feedback really makes our day.
We’re grateful to have you with us and are always here if you need anything along the way!
Did a 3 month program noticed no…
Did a 3 month program noticed no results.
Overwhelmed with spam automated messages from them.
I've used a different company before with much better experience.
March 3, 2026
Unprompted review
Reply from OrderlyMeds
Hi there, this is the Management team at Orderly. Thank you for sharing your experience — we really appreciate the feedback.
If you’ve previously used GLP-1 medications, it can sometimes take a little time to work back up to your therapeutic dose, and results may not be immediate during the early stages of treatment. Many patients begin at lower doses so their bodies can safely adjust before increasing. Additionally, factors such as diet, hydration, activity level, sleep, and overall health can all play a role in how quickly someone notices results.
We also want to mention that while we are an online-based service and cannot see patients face-to-face, we do our best to stay in touch with check-ins and messages to offer support and guidance along the way. Our intention is never to overwhelm, but rather to ensure patients have access to help and medical guidance whenever they may need it.
If you ever have questions or want to discuss your progress, dosing, or other medication options with the medical team, we’re always happy to help.
Sold faulty medication, plays dumb and refuses to give refund.
Sold faulty medication. Refuses to refund and unilaterally decides on a one month credit. Every response from customer service has been willfully obtuse to the situation. They run circles in responses as if they are going to do something and never actually takes accountability or refunds. Actively pretends they don't understand.
They sold open vials. And then blamed me for not inspecting the vials and reporting within 48 hrs per thier policy. I did inspect. They looked fine, but the medications were not actually sealed and the medication was just open. The way I found out they were faulty was when the medication was lacking and the last vial was empty because the open and unsealed vials leaked/evaporated in storage.
Of course I didn't want a credit and buy more product from a place that has this kind of quality and response. I want a refund. They still gave the same bottled responses regurgitating their policy when vials appeared fine on arrival. Sent pictures. then they requested the same information again and again. BEWARE: They aren't doing anything to resolve it. They are selling faulty products, INJECTABLE MEDICATION, and find nothing wrong with that or won't make it right.
March 7, 2026
Unprompted review
Reply from OrderlyMeds
As noted in our response to your previous review, we’d like to clarify that any potential vial or delivery concerns must be reported within 48 hours of delivery so they can be properly documented and reviewed with the pharmacy. In this case, we were first notified of the issue 72 days after delivery, which is well outside of that reporting window. Additionally, you have also noted here that the vials appeared intact and acceptable upon arrival. After the 48-hour timeframe, we are unable to verify storage or handling conditions and therefore cannot assume responsibility for the medication’s condition.
All medications dispensed through our partner pharmacies undergo required quality controls and testing, and we do not distribute faulty medications. Patients are encouraged to inspect their shipment and vial upon delivery and report any concerns within the reporting window so they can be addressed promptly.
We’d also like to note that medication strength and concentration can vary between prescriptions. For this reason, it’s important to review the dosing instructions provided with each vial, as the volume required for dosing may differ depending on the prescribed concentration.
Even though the concern was reported well outside of the standard timeframe, a credit was issued as a courtesy.
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