I have had a great experience with Orderly Med, they check in on progress and to see if I have any questions or concerns. I have gotten every question answered in a very timely manner and am doing ama... See more
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Max is a wonderful employee at your company. He was very kind, thorough and knowledgeable about the concern that I had. He was very patient and acknowledged my concerns and was able to give a reason... See more
Company replied
MADELINE IS AMAZING! So helpful, knowledgeable & her PATIENCE, ASTOUNDING! I’m an old lady, when I get talking I forget to stop 🤦🏼♀️🤦🏼♀️. Madeline was so compassionate & kind, she never made me... See more
Company replied
I had a very hard time finding a new physician,as mine moved to another country. I then found an online pharmacy who asked just the right questions and with that,diagnosed my health plan with advisori... See more
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Company details
About OrderlyMeds
Written by the company
Put wellness on repeat with OrderlyMeds. Built to simplify health and wellness, we’re here to offer you a trusted guide to help you reach your goals. From your first health screening to your ongoing treatment, you can rely on us for personalized support, comprehensive care, transparent pricing and a hassle-free online experience.
We have real patients, with real results that have transformed their lives with our personalized care because we take the mystery out of online treatments. Here’s how:
-We offer affordable, all-inclusive month to month pricing on all of our products for those looking for treatment with no commitments. For those looking for guaranteed medication and greater discounts, we offer a 3 month starter program for our Semaglutide products.
-Our pricing is transparent that covers your medication, unlimited provider follow-ups, and free shipping. No hidden fees or surprise cost increases.
-WE reward your commitments to yourself with savings. Starting in your second month, you’ll start receiving a 2.25% discount for every month you check in on time through our patient portal.
-Our holistic approach to wellness is made for all of you. Our end-to-end services make the weight loss journey more sustainable and more effective overall. We provide both injectable and sublingual GLP-1 treatments, virtual consults with our health screening team and personalized plans from those doctor check-ins that allow us to tailor dosages to your needs. We also offer Mental health therapy, nutrition resources and fitness support for our customers to transform their overall health.
Because quality matters, our pharmacy partners adhere to rigorous standards. Our pharmacies are required to comply with USP guidelines along with state board of pharmacy regulations, offering quality assurance for compounding methods, preparations, and overall practices. Our pharmacies are 503A designated, which ensures all compounding of each medication is performed by a licensed pharmacist in a state licensed pharmacy or a Federal facility. Our pharmacies are also cGMP (Current Good Manufacturing Practice) regulations establish minimum requirements for the methods, facilities, and controls used in the manufacturing, processing, and packaging of drugs.
We’re here when you’re ready to take the first step towards a healthier you with OrderlyMeds. Answer a few quick questions about yourself and get a recommendation for a medication that can help you reach your weight loss goals.
Contact info
United States
- orderlymeds.com
3.6
Average
604 reviews
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Reply from OrderlyMeds
Short and sweet — we love it! 😊 We’re really glad you’ve had a great experience with us and truly appreciate you taking a moment to share that. If you ever need anything, we’re always here to help!
Meds will be expired before I use them
Edit: Called the number given and service rep had no idea why I was calling.i again asked for a full refund and for them to let me know how to send their medications back to them or dispose of properly. She said she couldn't make those decisions and someone would call me back.... Still waiting
The ordering process was terrible, CC was charged then nothing for several days, lots of messages back and forth. Finally my 3 month supply shipped. Arrived quickly and packaged well. Unfortunately each vile has a BUD of 4/4/26 this is fine for the first month but the next two will be past the BUD before I have even opened them. The viles are also printed with a "not for resale" on the bottle.
After reaching out several times I was sent a letter and told that there should be a sticker on the lid of each vial that should have a different bud date. That should be good BUD. The letter was from pro RX. When I looked at my vials there is no sticker and my vials came from casa RX not pro RX
I was told I would be getting a call from somebody to resolve this but instead I got another text stating that the BUD is fine and I should just go ahead and use the medication.
I've outlined all of the above with pictures and asked for a refund/order cancellation
March 3, 2026
Unprompted review
Reply from OrderlyMeds
HI Kelley, this is Breanna with the Management team. I have tried to call but am not able to connect or leave a voicemail. Please reach back out to 866-971-5161 so I can look into this and help.
Great customer service
Have been using them for over a year and then have great customer service! On top of everything, quick responses
March 5, 2026
Unprompted review
Reply from OrderlyMeds
Hi Kristin! This is the Management team at Orderly.
Thank you so much for sharing this — we truly appreciate your support, especially after being with us for over a year! It means a lot to hear that you’ve had a positive experience with our customer service and quick responses.
We’re grateful to have you as part of the Orderly community and are always here if you ever need anything. 💛
I strongly urge anyone considering…
I strongly urge anyone considering Orderly Meds to do serious research before trusting them with your health or your money.
My experience with this telehealth weight-loss service has been incredibly frustrating and disappointing. After meeting with the provider, I was clearly told I would transition to the 7.5 dose. Instead, Orderly Meds sent the wrong prescription dosage and then blamed their “system limitations” rather than correcting the issue. Customer service refused to resolve it and simply told me a supervisor would call within 24–48 hours, which is unacceptable when patients are paying for medical care.
There seems to be a major disconnect between what the doctor recommends and what the company actually sends to patients. If you are paying for access to a provider, the treatment plan should actually be followed. Instead, I was started on the lowest starting dose of Tirzepatide, even though I had previously been on the highest dose of semaglutide.
Even more concerning, I followed a healthy diet and consistent exercise routine for 6 months and did not lose a single pound while using medication from this company. A couple years ago, with a different provider prescribing semaglutide, I lost 50 pounds in 6 months, so I know my body responds to these medications when they are legitimate and properly managed.
This experience has made me seriously question the pharmacies used and the quality of the medication being sent. When you are dealing with prescription medications, patients deserve confidence that everything is handled properly and under appropriate standards.
At this point, I do not trust Orderly Meds at all. I am now fighting tooth and nail to either receive the correct medication that was originally prescribed or to get my money refunded. The amount of runaround and lack of accountability has been unbelievable.
Because of this experience, I will also be filing a complaint with the Better Business Bureau regarding these business practices. Patients deserve transparency, proper prescriptions, and responsive customer service when dealing with something as important as their health.
This has been an extremely disappointing and stressful experience, and unfortunately I cannot recommend Orderly Meds to anyone based on how my situation has been handled.
March 5, 2026
Unprompted review
Reply from OrderlyMeds
Hi Gina, this is the Management team. We would like to look into what happened and see how we can help. We had requested more information so we can pull up the associated account but have not received a response. Please reach out to 866-971-5161 and ask for Management.
Speaking to Liza was good
Speaking to Liza was good. However,She quoted me $224 for 3 months. However when I went to sign up cost was$298. Not happy
March 3, 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team at Orderly. Thank you for bringing this to our attention, and we apologize for the confusion between the 3 month Starter program and regular 3 month orders.
We’ve reviewed your account and ensured that you were able to place your order at the price originally quoted. If there’s anything else we can assist with moving forward, please let us know — we’re always happy to help.
Good experience on my weight loss journey
Everyone has been very helpful answering my questions. Also giving good tips on how to decease side effects
March 2, 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing this, Amy! We’re really glad to hear our team has been helpful in answering your questions and providing tips to help manage side effects. Supporting you along the way is important to us, and it means a lot to know the guidance has been helpful. We truly appreciate you taking the time to leave such kind feedback. 💛
Justin was very nice but keeping me on…
Justin was very nice but keeping me on line awaiting approval at your end for a change y’all required doubled my time. I wish your app was consistent for customers. It seems inconsistent.
March 2, 2026
Unprompted review
Reply from OrderlyMeds
Thank you for sharing your feedback. We’re glad to hear that Justin was helpful and kind during your interaction, and we appreciate your patience while the change was being processed. We understand how frustrating it can be when things take longer than expected or when the app experience feels inconsistent. Feedback like this helps us continue improving, and we truly appreciate you taking the time to let us know.
Company harassing me.
I used this company for GLP-1 meds.
I got ZERO affect from what they sent.
The first week I was on it I asked for a COA. I didn’t get it for over a month.
My second vial was on the FDA list of potentially contaminated vials.
Of course Orderlymeds said it was safe to use.
They said it wasn’t on the FDA list but it was!
I refused to use it and offered to return the vial.
I disputed the charge with my credit card company and sent them proof that my vial was on the FDA list.
Orderlymeds is now calling me. I am not going to pay for something I couldn’t use.
I asked several times to have my information removed from their website. They refuse. They tell me it has been removed but it hasn’t.
I also question why I was sent vials past BUD.
Of course they have an answer to that.
What they sent me didn’t work. Not in the least.
I switched to a different company and I felt immediate affect from them.
I have to question whether they are sending actual GLP 1 meds.
October 26, 2025
Unprompted review
Reply from OrderlyMeds
Hi, this is Breanna with the Management team. We want to address your concerns directly and clarify a few important points.
First, we are not attempting to harass you. Our outreach has been limited to informational emails. We have now fully disabled those communications per your request.
Regarding the recall concern, we have verified that your specific vial lot number was not included on the FDA recall list. We understand there may have been confusion due to similarity in lot ranges, but your lot was not part of the affected batches. Please note the dash and additional number (for example: -9) are part of the lot number. Additionally, your vial was well within the compounding pharmacy's extended Beyond Use Date (BUD) at the time it was dispensed and delivered.
We take medication safety extremely seriously. All medications are sourced from licensed pharmacies and are subject to required testing and quality controls. If you would like us to re-provide documentation confirming your lot verification, we are happy to do so.
While we understand that individual response to GLP-1 medications can vary significantly from person to person, we stand behind the safety and legitimacy of the medication dispensed.
If you would like to discuss further, you can reach out to 866-971-5161 and I would be happy to chat with you.
My Experience with OrderlyMeds (READ BEFORE YOU SIGN UP)
I do NOT recommend OrderlyMeds.
I signed up and paid, and everything seemed quick at first. But after that, it turned into nothing but delays excuses and runaround. I was told my order would move forward quickly but instead my information kept getting “lost” or delayed due to “system glitches” I had to resend documents multiple times because THEIR system wasn’t working properly I was charged immediately but no real progress was made on my prescription. Communication was inconsistent and slow unless I pushed hard what makes it worse is that I had to repeatedly follow up just to get basic updates. Nothing moved forward until I started demanding answers and talking about a refund. This experience has been frustrating time wasting and honestly unacceptable especially when you’re dealing with something as important as your health after doing more research, I see I’m NOT the only one. Many people report being charged without receiving medication long delays with no clear answers poor communication after payment is taken even online discussions show similar issues with delays missing orders and needing chargebacks just to get money back.
Bottom line:
If you’re thinking about using this company, be careful. The process is not smooth and you may end up chasing your order or your money.
February 27, 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is Breanna with the Management team. We want to clarify a few points to ensure accurate information is shared.
We quote up to 10 business days for processing, which includes fraud screening, health intake review, Medical team evaluation, pharmacy processing, and shipping. These steps are in place to ensure patient safety and compliance. This timeline was still within that window at the time of your concern.
We do charge at the time of purchase, which allows immediate access to the medical team and helps streamline the process. Shortly after purchasing, you requested priority processing. While we always aim to help, orders must move through required medical and pharmacy protocols.
When the timeline did not meet your expectations, a full refund was issued within three days of purchase. There were no extended delays or “chasing” of funds.
I am happy to discuss if you would like; you can reach us at 866-971-5161 and ask for me
I quit orderly
I quit orderly. They sent my semi on 10/30 and a BUD of 11/4. I didn't catch on to this at first but when it didn't seem to work I realized it. Called and was told a large batch was purchased in case there were bans. Was told it would be reviewed but as of yet they have not offered to make it right
January 27, 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is Breanna with the Management team.
We’re very sorry to hear about your experience. At this time, we’re unable to locate an account based on the name or details provided in this review. We would genuinely like the opportunity to look into this for you and review the shipment and BUD concern directly.
Please respond to our information request so we can identify your account, or contact Management directly at 866-971-5161 and ask to be connected with me. We’re happy to review everything thoroughly and ensure you receive accurate information.
Is it a scam
I placed my order on 2/23/26 i have yet to hear back or any type of response from anyone about my order! Despite multiple calls/texts and emails! No updates or anything! Will update as soon as I hear back from them it’s looking very sketchy and even dispute charges with my bank if I don’t hear anything back from them
February 23, 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is Breanna with the Management team.
We’re very sorry to hear about your frustration. At this time, we’re unable to locate an account based on the information provided in this review. We previously requested additional information so we could identify your account and look into the situation, but unfortunately we did not receive a response.
We would truly like the opportunity to review your order and provide clarity on its status. Please feel free to respond to our information request, or contact Management directly at 866-971-5161 and ask to be connected with me. I’m more than happy to help look into this with you.
The company is very difficult to work with
This company is very difficult to work with if you need customer service. They use AI to text their customers, and it doesn't work well. It takes days to get an answer to any questions or document requests I have. There's no way to call a person and get them on the phone to assist - customers are stuck in automated loops that don't provide resolution. I'd rate zero stars if possible.
February 26, 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is Breanna with the Management team. I’m really sorry to hear that this was your experience — that’s certainly not how we want anyone to feel when reaching out for support.
We do use secure messaging tools to help streamline communication, but we also have live team members available. In your case, documents were requested on 2/25, and you did receive a call back from our team within 24 hours to assist. We understand that even short waits can feel frustrating when you’re trying to get answers, especially regarding documentation.
We’re always working to improve both our communication tools and overall customer experience. If there’s anything that still feels unresolved, we’d truly welcome the opportunity to make it right. You’re welcome to contact us directly at 866-971-5161 and ask for Management — I’d be happy to speak with you personally.
Your feedback matters, and we appreciate the chance to improve.
Thanks Orderly meds
I had an issue with re-ordering after being off the medication for over a month, but it was handled promptly by the manager, Breana. Thanks again, Orderly Meds.
February 24, 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for speaking with Management Mary; we are so glad everything was resolved. Please don't hesitate to reach out if you need anything further, we are here for you!
Buyer beware
Buyer beware. I have been completely scammed by the company. I was told my prescription was sent to the pharmacy on 2/8, but after following up a week later, was told there was a processing error and they were working on a resolution. After following up multiple more times, I have been given no solution or refund. They didn’t reply to my last two messages at all.
January 27, 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is Breanna with the Management team.
Thank you for taking the time to speak with Management directly so we could review this together. As discussed, we can confirm that your refund has been issued.
We’re sorry for the frustration caused by the processing error and the delay in communication — that’s certainly not the experience we aim to provide. We appreciate the opportunity to clarify and resolve this with you.
If you need anything further, please don’t hesitate to reach back out.
Lindsay was a gem- answered all my…
Lindsay was a gem- answered all my questions and easily convinced me to come back to orderly meds after I was no longer going to use. Great company and great product truly care about their customers…
February 24, 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing this — we truly appreciate it. We’re so glad Lindsay was able to answer your questions and provide the support you needed. She’s a valued part of our team, and we’ll be sure to pass along your kind words to her.
We’re grateful you chose to come back to OrderlyMeds and are happy to have you with us. If you ever need anything at all, we’re here for you!
Don’t let fear guide your decision!
I was very weary about the tirzepatide. I had read stuff about the side effects and issues people were having, and I didn’t want any part of it…Until someone that I actually know posted that she had been using it for 3 months and shared a before and after photo! I preferred from her referral link and I have not had any side effects! I am so glad I joined this team and can’t wait to show my own before and after pictures soon!
February 23, 2026
Unprompted review
Reply from OrderlyMeds
Hi Kim!! This absolutely made our day to read 💛
We completely understand being hesitant at first — it’s so normal to want to feel confident before starting something new. We’re so glad you felt comfortable giving it a try, and even happier to hear you’ve had such a positive experience without side effects!
It’s amazing that you joined through someone you trust — that kind of support makes such a difference. We’re cheering you on and can’t wait to see your own before-and-after photos when you’re ready to share them! 🎉
Thank you for being part of our community — we’re so excited for you and proud to be on this journey with you!
OrderlyMeds has been consistent in…
OrderlyMeds has been consistent in their support. Prompt shipment and check-ins along the way. Ran into a hiccup in check-in for renewal but they were quick to respond and working on fixing it. So far I'm very happy with them and my results so far. Down 15 pounds since December.
February 18, 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing this — and congratulations on being down 15 pounds since December! That’s an incredible accomplishment, and we’re so excited for you. 🎉
We truly appreciate your patience with the renewal check-in hiccup and are glad our team was able to respond quickly and work toward a solution. Providing consistent support and clear communication is really important to us, so it means a lot to hear that you’ve felt that along the way.
We’re so happy you’re pleased with your results and experience so far. We’re here for you every step of the journey!
Worst in class customer service
Worst in class customer service
I have told this company at least 5 times to no longer contact me. I have spammed their phone number, file bad reviews for their continues harassment and spoken to them by text and email to stop. They continue to contact me as if they are too slow to figure you that you do not harass your customers. If I have my choice, you will NEVER get another dollar from me or anyone I know.
Notice my review from Jan 25, 2026, exact same issue. Still trying to harass me into buying from them. I will do my very best to leave a negative review every time they contact me, until they understand that you will NOT BULLY ME OUT OF MY MONEY. GET LOST!
February 18, 2026
Unprompted review
Reply from OrderlyMeds
We’re sorry to hear that you feel this way. We take concerns about communication very seriously and never intend to cause frustration. Our outreach messages can sometimes include automated system notifications, but we absolutely respect requests to discontinue contact.
We have reviewed your account and ensured that no further communication will be sent. If you have any additional concerns, please feel free to reach out.
Meds were easy to order and customer…
Meds were easy to order and customer support is great. I really like the weekly check in and weight monitoring. OrderlyMeds provides a personal touch. This feels like a very professional company.
February 18, 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for your kind words! We’re so glad to hear that ordering felt easy and that our support team has been helpful along the way. The weekly check-ins and monitoring are designed to provide that extra level of care, so it truly means a lot to know you feel the personal touch. We appreciate you taking the time to share your experience and are grateful to be part of your journey.
Reply from OrderlyMeds
Thank you for the great rating—we truly appreciate it! We’re glad you found the information clear and straightforward. That’s exactly what we aim for.
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