ORIGIN PC Reviews 545

I am loving my build which I am using for a racing sim rig. Powerful, quiet and reliable. Given the huge discount I got in this market for a pre-built configuration I couldn't be happier. The shipping time was also incredibly fast with an express option (I got it in 2 days).

Good to answer questions and rig performs very well out the box!

Good product and great customer support.
Jay F. was able to answer all my questions and even reached out after delivery to ask me how everything was working out

I’ve always wanted a PC from Origin. Originally, it was because they had a reputation for making great computers back when they owned Alienware. After Alienware was sold to Dell, I ended up buying my systems through Dell because I didn’t realize Origin had been sold off.
I’ve been with Alienware for decades, but I’ve always wanted to get a rig from these guys. I’m really happy that I was finally able to get one — not the absolute best rig, since I didn’t have that kind of money, but something solid that will last me for the next few years.
Between Origin’s warranty and upgrade guarantees, this company is going to be the best choice for me going forward, and I look forward to my relationship with them.
They offer some seriously high-quality, cool-looking rigs, and if I had won the lottery, I definitely would have gone with one of their high-end liquid-cooled systems.
That said, I’m extremely happy with my current setup. Unpacking this monster of a tower was an awesome experience.
Bryant was the one who contacted me to check in throughout the shipping process and afterward, and he was incredibly helpful with any questions I had. He has a great personality and provided excellent support.

Eddy was an awesome associate who not only helped me over the phone but through the chat. He was extremely helpful and worked to resolve my issue and concerns as quickly as possible.

Purchased the EON18-x. Intel Core Ultra 9 275HX, Nvidia 5090, Vengeance 96 GB Ram DDR5, 2TB MP700 Pro for my main and a secondary 4TB MP700 Pro for my games. Never really had any questions as I tend to do a lot of research on my own before purchasing anything. Even so, my designated contact Oliver continued to provide me with updates about the progress of my laptop build. Having had issues with a previous laptop from another site I was wary of buying again, however the clarity and continuity of Origin PC's site and terms gave me the confidence to go ahead and give it a shot. I even gave it a little something more with their option to etch the lid. The expected ship date was January 5th but I received my laptop on the 30th of December and it is pretty. I'm glad I went with the lid option I did (the green topography looking design) and so far it has performed excellently. I play a variety of games. My first tester was a zombie apocalypse voxel game (everything in the world can be destroyed). I went about collapsing every large, zombie infested building I could find as explosively as I could explode them. Intentionally trying to make it crash. This laptop handled everything but 6 dev nuke grenades and thousands of blocks scattering at a time before the frame rate finally crashed out. Ark Ascended has never run so smooth nor have the clouds ever looked so good, lmao (iykyk). Enshrouded, Satisfactory, Skyrim, Planet crafter, Raft, Valheim, Icarus, even Peak and Rv there yet look good. The audio is impeccable as well. Crisp, clear, balanced, and almost too loud even when turned down low. It also handles heat very well. I work 12 hour nights so, on reset days, this laptop has already seen a lot of long hours of continuous use as I try to stay awake all night to sleep all day. All in all I am very pleased with my purchase so far. Thank you for delivering a quality product.
Oh, and nifty packaging too.

What made our experience great is the wonderful level of customer service that we have and are still receiving. It is rare to get good and human customer service these days and the staff at Origin were hands-on and also answered all of my questions. I want to especially thank Jay F for his amazing service and personal care. It significantly improves my experience and prevents me from feeling like a mere customer. Thanks, Origin.

Flex provided excellent sales support as I explored upgrading components of my pc build.

This is regarding request (2008727858). Jay F. did a wonderful job answering all my questions and keeping me up to date on my machines progress. The team did an excellent job turning around my request in a week from my submission to shipping so it arrived by Christmas, well done!

Eddy Hernandez helped me to try to change my email address as I am unable to at this time. He asked questions to find out what I needed. He then sent a message to the proper department as everyone else is on shutdown for the holiday.

Origin has excellent and responsive customer service. I worked with Eddy Hernandez and it was above and beyond with every interaction. Highest recommendation for Origin PC.

Jay, the Origin rep who communicated with me throughout this process, was phenomenally helpful. This was the first time I've used Origin to order a laptop, and he provided timely and helpful updates throughout the whole process. There was a small mistake where the graphic artist applied the wrong custom skin to the laptop, and I appreciated Jay's openness in identifying and quickly resolving that issue. The laptop arrived in a well-protected shipping box and has been performing well so far. Thanks for the great experience and excellent support!

Jay was great and the computer is awesome! Thank you for the help!

Fantastic service. I was kept aware of the time frame necessary for assembly, shipping, and received my product in a timely manner. Jay F. was also extremely polite and helpful.

Odette N was extremely helpful with getting a change to my order when I had concerns after ordering!

Flex was super helpful and even put together a build for me to check out

Jay F. Helped quickly and efficiently with questions I had.

I was eyeing the Neuron 3500X ready-to-ship system (RTS 9010073) with the RTX 5090 and Ryzen 9 9950X3D, but had a couple quick questions before ordering during the holiday sale.
Hopped into live chat this morning and got connected with Bryant almost instantly. He was awesome—super polite, knowledgeable, and answered everything clearly without any sales pressure:

Confirmed RTS units are brand new (not pre-owned), pre-built for that super-fast 1-3 day shipping.
Explained that I can't customize them before shipping (they're preset), but adding more RAM/storage after arrival is totally fine.
Let me know the current sale pricing doesn't have a firm end date, but usually changes at the start of a new month.

The whole chat was quick, helpful, and left me feeling great about pulling the trigger on the order. Big thanks to Bryant for the excellent service and the Happy Holidays wishes!

Jay F was amazing help with letting me know when my order has issues, what it looked like and when it got updated!