Guilt Free Beauty and Wellbeing® Reviews 96

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 1 out of 5 stars

Still haven't received my order from 13/11/22, even though I have been asked to place a review. I have contacted customer services twice now and still haven't received a reply. Not impressed!

Rated 5 out of 5 stars

What I love about Origins Of Beauty is the knowledge that every product on the website for me to purchase has been strictly selected as a product from a company that is ethical organic vegan and eart... See more

Rated 5 out of 5 stars

I don't want to write a review, because you haven't given me enough time to relish my new eyeliner, superb , so far. I thank you for letting me be your valued short termed customer! As I'm moving to a... See more

Company replied

Rated 5 out of 5 stars

Recently purchased the compagnie de Provence liquid soap and my husband loved it so much he asked me to purchase a second bottle. I love the range of products and the many unique brands that you don’t... See more

Company replied

Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Industry
  5. Cosmetics Store
  6. e-Commerce Service

Written by the company

We retail natural, organic, vegan and ethically produced beauty, skincare and wellbeing products. We believe that natural beauty and wellbeing is derived from nature's own ingredients.


Contact info

4.2

Great

TrustScore 4 out of 5

96 reviews

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Rated 5 out of 5 stars

Scence deodorants…

The Scence deodorants I bought as a repeat purchase for my daughter were a big hit, she says they are the best. Service and delivery from Origins of Beauty great no problems.

July 27, 2022
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Rated 5 out of 5 stars

Quality product and first class service

I have just received my first purchase from Origins of Beauty - a lovely pebble room diffuser by Join. The customer service was faultless and I love the ethics of Origins of Beauty and the passion and values of the founder. I would highly recommend.

May 10, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you for personalised service

Thank you so much for helping me to create personalised gift bags for my family. They were so well received, your knowledge and guidance was invaluable in helping to pull together something that reflected their needs and desires. I really appreciated your flexibility in getting the gifts out to me in a timely manner.

May 9, 2022
Unprompted review
Rated 5 out of 5 stars

Guilt free beauty

It's not often you meet someone as enthusiastic about their company mission as Origins of Beauty. It's lovely knowing that every product you purchase from them has been thoroughly vetted against their kindness to animals, vegan mission plus will only contain products good to your body and the environment and are supporting other small brands. I've been very happy with the product I purchased from Origins of Beauty and will look forward to trying more in future.

May 9, 2022
Unprompted review
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Rated 5 out of 5 stars

What I love about Origins Of Beauty is…

What I love about Origins Of Beauty is the knowledge that every product on the website for me to purchase has been strictly selected as a product from a company that is ethical organic vegan and earth friendly. I don’t have to worry about researching the products because that’s already been done for me.
The products arrive beautifully packaged with a personal note from Guy, which is such a lovely gesture. Everyone loves a gift from Origins Of Beauty. Who wouldn’t? J

May 5, 2022
Unprompted review
Rated 1 out of 5 stars

The item was ordered weeks ago and has…

The item was ordered weeks ago and has yet to arrive!

April 17, 2022
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Reply from Guilt Free Beauty and Wellbeing®

It is very disappointing on both sides that you have had this experience. We operate on a dropship basis with a couple of our brand partners whereby they deliver the products direct to our customers on our behalf. In this case it is PHB Ethical Beauty who are the manufacturers of the product you ordered. We have not had issues with them before and it truly is unfortunate that this has happened. We understand that the delay was due to staff shortages owing to illness and also an influx of orders at the same time. Your order was placed on 4th April and we understand you would have received it w/c 18th April. Still, 2 weeks is quite some time to wait, however given the circumstances, we hope that you understand that it was out of our control and we tried our best to resolve the issue. We do hope to have your custom again.

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Rated 5 out of 5 stars

Great experience & great quality

Came super fast and in great quality, I also liked the personal touch of the handwritten card you get with it too.

April 17, 2022
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Reply from Guilt Free Beauty and Wellbeing®

This is lovely! Thank you so much for your review and we're so happy that you like our personal touch. Our customes mean a lot to us. Enjoy your purchase and we look forward to having your custom again :-)

Rated 1 out of 5 stars

Missing item and asked to wait instead of refunding

I placed my order 13 days ago and I still haven’t received it. I contacted the team via email twice to request a refund and they have asked me to wait another day for delivery, knowing that day was a bank holiday and there wouldn’t be any post. They aren’t able to provide me with a tracking number and haven’t dispatched the item themselves but got a third party to send it. I’m now missing nearly £20 and being asked to wait longer for a resolution

April 16, 2022
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Reply from Guilt Free Beauty and Wellbeing®

We are truly saddened that you have had this experience with us. We operate on a dropship basis with a couple of our brand partners whereby they deliver the products direct to our customers on our behalf. In this case it is PHB Ethical Beauty who are the manufacturers of the product you ordered. As we explained to you via email, we have not had issues with PHB Ethical Beauty before and it is very unfortunate that you have had this experience. Your query came just before the Bank Holiday weekend which delayed communications and results even further. PHB is a small family run business and it has come to light that the delay occurred due to a shortage of staff owing to illnesses and a simultaneous influx of orders. Although, we do understand your frustration as a customer given the lengthy delay, with regards to our Customer Service and Customer Support, we feel that we have tried our best to deal with your query. We have empathised with your concern and disappointment (as we were also disappointed ourselves and expressed this in our communications), we responded to your emails and your Instagram DM, we tried to reach a favourable resolution for you and your refund was issued. Despite all that has happened, we do hope to have your custom again.

Rated 5 out of 5 stars

Fantatsic product at a great price

Fantatsic product at a great price. Beautifully packaged with a handwritten note.

March 15, 2022
Unprompted review
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Reply from Guilt Free Beauty and Wellbeing®

We are thrilled that you like the product you ordered and our service too! Thank you so much for your kind review.

Rated 5 out of 5 stars

I don't want to write a review.

I don't want to write a review, because you haven't given me enough time to relish my new eyeliner, superb , so far. I thank you for letting me be your valued short termed customer! As I'm moving to another country, I hope!!! Thank you, yours sincerely, Emma r. Xx x

March 13, 2022
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Reply from Guilt Free Beauty and Wellbeing®

How lovely is this review?! Thank you so much and you're most welcome! We wish you all the best in your move and the best of luck and we hope you enjoy using your new eyeliner :-)

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Rated 4 out of 5 stars

You were late with the order but you…

You were late with the order but you informed as you should, so next time it will be a 5 :-) Nice handwritten note as well...

February 28, 2022
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Reply from Guilt Free Beauty and Wellbeing®

Thank you so much! Pleased that you like the handwritten note as we like to add that someting little extra and special for our customers :-)

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery. Wanted to purchase ilapothecary 27 room spray every one who stocked it was out of stock. Apart from Origins of Beauty and had a discount for 1st purchase

February 26, 2022
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Reply from Guilt Free Beauty and Wellbeing®

We are thrilled that you purchased it from us and took advantage of our subscriber discount. Enjoy using it and do visit us for your next purchase! Thank you for your wonderful review :-)

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