Still haven't received my order from 13/11/22, even though I have been asked to place a review. I have contacted customer services twice now and still haven't received a reply. Not impressed!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What I love about Origins Of Beauty is the knowledge that every product on the website for me to purchase has been strictly selected as a product from a company that is ethical organic vegan and eart... See more
I don't want to write a review, because you haven't given me enough time to relish my new eyeliner, superb , so far. I thank you for letting me be your valued short termed customer! As I'm moving to a... See more
Company replied
Recently purchased the compagnie de Provence liquid soap and my husband loved it so much he asked me to purchase a second bottle. I love the range of products and the many unique brands that you don’t... See more
Company replied
Company details
- Health and Beauty Shop
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetics Industry
- Cosmetics Store
- e-Commerce Service
Written by the company
We retail natural, organic, vegan and ethically produced beauty, skincare and wellbeing products. We believe that natural beauty and wellbeing is derived from nature's own ingredients.
Contact info
Arquen House, 4-6 Spicer Street, AL3 4PQ, St Albans, Hertfordshire, United Kingdom
- info@originsofbeauty.com
- originsofbeauty.com
Love the smell and how calming it makes…
Love the smell and how calming it makes me feel
February 23, 2022
Reply from Guilt Free Beauty and Wellbeing®
That's wonderful and enjoy! Thank you for your review.
Advertisement
Exceptional Customer Services truly…
Exceptional Customer Services truly went over and above to help. Would strongly recommend
February 21, 2022
Reply from Guilt Free Beauty and Wellbeing®
Thank you so much and we are so happy that we were able to help!
Brilliant ethical products and great…
Brilliant ethical products and great service too! Thank you.
December 19, 2021
Reply from Guilt Free Beauty and Wellbeing®
You're most welcome and thank you also for this great review! Enjoy using our ethical products :-)
Quick delivery good quality very pleased
December 6, 2021
Reply from Guilt Free Beauty and Wellbeing®
Thank you so much for taking the time to leave us such a lovely review. We are so happy that you are pleased with everything and we look forward to having your custom again :-)
brilliant for me its perfect lovely…
brilliant for me its perfect lovely scent too keep on doing what your doing Thank-you
December 1, 2021
Reply from Guilt Free Beauty and Wellbeing®
You're most welcome and thank you so much! We are so thrilled that you love your purchase. Enjoy!
Advertisement
Reply from Guilt Free Beauty and Wellbeing®
Thank you so much! Enjoy your purchase :-)
Reply from Guilt Free Beauty and Wellbeing®
Thank you so much for your review and kind words! We do work hard to ensure our customers have a great shopping experience with us and reviews like this really make our day :-)
Excellent service
Excellent service, easy to deal with, would highly recommend. Love my new ilapocathery Deodarant.
October 4, 2021
Reply from Guilt Free Beauty and Wellbeing®
We are thrilled that you love the product and are pleased with our serivce also :-) Thank you so much for taking the time to leave us a review and enjoy using that wonderful deodorant!
Replacement delivery
Had difficulties in receiving the first order, due to Royal Mail but the company did arrange for a replacement. Product looked good, smell wasn't to my taste but that is personal preference I guess!
September 8, 2021
Reply from Guilt Free Beauty and Wellbeing®
We are truly sorry and surprised to learn that you have not yet received your order. We have emailed you privately and will contact Royal Mail to trace your package. We can confirm that your order was placed at the very end of August and despatched on 1st September. According to our records, a despatch email was sent out and an automated email was also sent in anticipation that the item would have been delivered and requesting a review. We are sorry if this has caused some confusion. With regards to your emails 'bouncing back', we can confirm that we are receiving emails as usual and from our cusotmers and do not understand why we have not received yours. We will have to look into this matter.
Advertisement
Great online shop
Great online shop offering excellent products and great service. Thank you
July 18, 2021
Reply from Guilt Free Beauty and Wellbeing®
You're most welcome and thank you too! :-)
The products were nice but the…
The products were nice but the packaging poor.Something had leaked inside the presentation bag so I could give it as a gift & had to go & buy something else.
Not ideal I'm afraid.
July 6, 2021
Reply from Guilt Free Beauty and Wellbeing®
We are so sorry to learn this as we do pride ourselves on good quality and great customer service. We will contact you via email to learn more and see how we may assist you further. Thank you for your review.
Rubbish i threw it straight into the…
Rubbish i threw it straight into the bin it appeared to be neon radio active.
March 2, 2021
Reply from Guilt Free Beauty and Wellbeing®
We are shocked and surprised to learn this! We will contact you via email for further details and clarifcation on what you meant by 'neon radio active' especially as all products we retail are formaulted with natural ingredients and do not contain harsh chemicals.
Loved my products and the attention to…
Loved my products and the attention to detail on delivery! My son really enjoys his room spray and the little face sponges. I loved the black pepper lip balm - smell and consistency is just perfect! Still two creams to open up :) can't wait to try it out.
February 28, 2021
Unprompted review
Reply from Guilt Free Beauty and Wellbeing®
That's excellent! Thank you so much for your review and we are thrilled that you are enjoying our natural and ethical products!
Advertisement
Reply from Guilt Free Beauty and Wellbeing®
So pleased you like our products! Thank you for taking the time to leave us review
First order
I ordered a breathable nail varnish in Peony Blush for a friend's birthday in March. The colour is just as the illustration online. It arrived in good time & was attractively packaged. I have to wait now to see what my friend thinks of it, I'm sure she will love the colour and the concept of it being breathable.
January 28, 2021
Reply from Guilt Free Beauty and Wellbeing®
We hope she will also and we wish her a very happy brithday! Thank you for your lovely review :-)
Beautiful gift
Love the products that I bought as a gift. Great service and communication and prompt delivery.
January 28, 2021
Reply from Guilt Free Beauty and Wellbeing®
It really does make us happy to receive such positive reviews from our customers! Thank you so much for taking the time and we hope the receiver of your gift loves the products also!
A traditional good company.
I hope you'll still remain in same professional status and treating all your customers the same manner you had had treated my order.
It is very important seller to keep in human touch with the customer. You know it and I've seen it that through your actions from my order. Something which is missing in big corporations like Amazon is a human touch and connection.
I am wishing you good fortune in the very difficult times to come.
A small advice: Every company, small or big, is a constallation of employees and not just a brand.
You may find good idea to use in your messages the name of your current employee rather than using your brand.
January 27, 2021
Reply from Guilt Free Beauty and Wellbeing®
Thank you so much for such a kind and honest review! Our customers' happiness is paramount and hence why we work very hard at our cusotmer serivce. Thank you for your kind advice and we will take it on board :-)
Advertisement
Excellent service
Excellent service, quick delivery and a note which made the experience feel personal. Thank you
December 20, 2020
Reply from Guilt Free Beauty and Wellbeing®
You are most welcome and thank you so much for your very kind review :-)
It arrived beautifully packaged with a…
It arrived beautifully packaged with a lovely note. I am sure it's recipient will be delighted.
December 15, 2020
Reply from Guilt Free Beauty and Wellbeing®
We aim to impress and make your shopping experince with us positively memorable. Thank you so much for your lovely review. :-)
Pebble Candle
Pebble Candle
This purchase is a great disappointment to
me. There was hardly any smell to the candle. It lasted two evenings probably about 8 hours, as it was small that's probably fair enough but I have a small house so it's not difficult for the fragrance to fill the house but no, none at all. I have bought 2 more as presents but don't feel
I can give them now.
Thank you for the face mask sample, haven't tried it yet.
November 25, 2020
Reply from Guilt Free Beauty and Wellbeing®
Hello. We are disappointed also that your purchase was a disappointment to you especially as these candles are well-loved, potent in scent and we also pride ourselves on providing our customers with good quality products. We are happy for you to return the products and provide you with a refund. We will contact you via email. With regards to the face mask, you only need to add a little water to the mask so it is a paste consistency and not runny and bearing in mind that it is a small sample. Thank you for taking the time to leave us a review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.