I ordered the same backpack I have for my coworker who was always admiring it. She is absolutely thrilled! When I emailed to request the 10% discount be added to my account your people were incredibly... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick service. Quality product. I've been looking for a small Gatwick duffle ever since we bought one for my husband in Iceland. The size is perfect for a camera bag and it fits most airlines' p... See more
I recently purchased a Bond Pocket Crossbody Bag in Artichoke for a birthday gift. It arrived on time. It's the perfect bag for this teen who loves the color green. Artichoke Green is a beautiful... See more
I'm a teacher and I was searching for a new backpack. I went with Ori London because of your values, eco-conscious design, style choices, and price. I ended up ordering two because I couldn't decide.... See more
Company details
Written by the company
ORI bags and backpacks are designed to make you smile and live life in color. You can feel confident that the things you entrust your ORI to carry are safe.
Contact info
Fifth Floor, 99 Hudson Street, 10013, New York, United States
- 1(888) 509-1934
- hello@orilondon.com
- orilondon.com
4.7
Excellent
2K reviews
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Not my first purchase love them all
First this is not my first purchase, I have many. Love the weight of the bags, variety of colors, all the compartments. They clean up easily. They are comfortable to carry and the backpacks can carry an amazing amount of stuff. Love them all.
Easy to order and get to me quickly
September 19, 2026
I have two ORI bags and like both of…
I have two ORI bags and like both of them. This one could use a little pocket on the outside.
September 19, 2026
Love the product!!
September 19, 2026
Came on time and love the product.
September 14, 2026
All the info I want is right there
The company shows me all the info I need to know about every item. Size, weight, features and colors.
September 10, 2026
Fast delivery
Fast delivery. Perfect size bag for traveling. Holds wallet, glasses, passport sunscreen, etc. Fits comfortably inside larger personal item on plane journeys.
September 16, 2026
Great bag!
the delivery went smoothly. I really love the Finchley backpack. I did exchange it for a different color and I haven't yet received the exchange but it's on its way. The exchange process was super easy which I appreciated. In the future, I likely will buy a larger size for travel. I like the smaller one for everyday use.
September 16, 2026
Gorgeous high quality products with phenomenal customer service
I ordered the same backpack I have for my coworker who was always admiring it. She is absolutely thrilled! When I emailed to request the 10% discount be added to my account your people were incredibly responsive! I have never had an experience like that for an online purchase. Usually,you can’t even contact a human. You’ve got gorgeous, high quality products in so many styles and colors with kick-ass customer service - you can’t go wrong!
September 16, 2026
Just What I'd Been Looking for.
Quick service. Quality product.
I've been looking for a small Gatwick duffle ever since we bought one for my husband in Iceland. The size is perfect for a camera bag and it fits most airlines' personal item restrictions.
September 16, 2026
Shipping was fast
Shipping was fast. Love the bag and organization. Just wished I would’ve gotten a medium. Small seem too small. Con, the side pocket can’t fit my Owala water bottle or a regular plastic water bottle. That was the main reason I chosed it. Not functional for that purpose even though it said it fits water bottle. Will still be keeping it. Will just have to store my water bottle inside the main compartment.
September 14, 2026
So many pockets and the zippers are…
So many pockets and the zippers are what sold me!
September 15, 2026
I got two sling bags
I got two sling bags. I like the multi-stripe. I’m not crazy about the off white one. It’s a little too yellowish and not as creamy as I’d thought. Otherwise I like the bags.
September 13, 2026
I love the color
I love the color. Great small backpack for lighter days, the flap nice to have.
September 12, 2026
I bought this bag to replace another…
I bought this bag to replace another Ori Paddington bag I’d worn full time for the past 3 years. Perfect size and shape and well made, great color… I take it everywhere.
September 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Order D2C41253
Order D2C41253, Kennington in Cranberry was never delivered. You have not refunded my money either. It was sent back to you. Contact me and we will go over the address once again. I would like the bag.
Mary Lamy 303-589-9576
September 1, 2026
Reply from ORI London
Hello,
We’re very sorry to hear about the issue with your order.
We’ve checked the status of Order D2C41253, and the tracking confirms that the parcel was returned to us due to an issue with the delivery address.
Please email our Customer Service team at hello@orilondon.com with your correct delivery address, and we’ll be happy to assist with resending your order.
We sincerely apologise again for the inconvenience and hope we can get your Kennington in Cranberry to you soon.
Best,
ORI CS Team
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