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Review summary

Created with AI, based on recent reviews

Looking at 256 reviews, most reviewers were let down by their experience overall. Consumers expressed deep frustration because their purchases did not arrive on time for important events, while online tracking information often remained stuck on label creation without providing any meaningful updates. Some reviewers were not happy with the extremely poor quality of the fabrics, noting that the clothing looked completely different from the website images and featured completely incorrect sizing. People also mentioned that emails went completely unanswered for weeks, and securing any form of monetary compensation, full refund, or return label proved nearly impossible after placing their orders.

What people talk about most

Order

Reviewers express deep disappointment regarding their order experiences due to severe delivery delays and... See more

Delivery service

Customers had negative experiences with delivery service, reporting severe delays compared to the promised... See more

Product

Customers consistently note negative experiences with product quality and sizing. Reviewers frequently report... See more

Refund

Users describe negative interactions with refund requests, highlighting long delays and poor communication.... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting that emails are ignored or left... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Biggest mistake i made was not reading the reviews before order my regret. The suit came after ages and oh my god the quality is soo poor and sizes not correct. Others are bang on that the respons... See more

Rated 1 out of 5 stars

Hasn’t been delivered. I ordered a jacket on 7th July, today is 22nd July and my jacket hasn’t been delivered yet. The tracking code doesn’t provide any information apart from the fact that th... See more

Rated 1 out of 5 stars

Orizelle's advert promises speedy delivery lol, five weeks later and my shirt still hasn't arrived. Then, they have the cheek to email me a week ago asking if I'm enjoying wearing the shirt they sent.... See more

Rated 1 out of 5 stars

There is no actual tracking, it just says in processing even after 2 weeks of purchase. Mail them and there is no response, cant say when the item will arrive nor can cancel the purchase. All the... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

256 reviews

5-star
4-star
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1-star

No history of asking for reviews

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1.2

All reviews

(256)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Terrible service

Terrible service. Delay in replying to emails. They pretend to operate from Europe but expect goods to be returned to China no prepaid postage. This is a real scam. The clothes do not look like pictures. Real scam!

June 18, 2026
Unprompted review
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Rated 1 out of 5 stars

I would give 0 stars if I could

I would give 0 stars if I could, I needed the outfit for a funeral ordered it nearly a month ago when it said it would arrive a week after ordering, I’ve contacted to say I want a refund and order cancelled as the funeral has been and gone and it left me without my outfit, I’m extremely unsatisfied how this issue has been dealt with and false advertising the delivery date. I’m still waiting for a reply to the email I sent a week ago

July 12, 2026
Unprompted review
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Rated 1 out of 5 stars

Ordered a summer shirt over four weeks…

Ordered a summer shirt over four weeks ago for my holiday. The holiday has come and gone, and I’m still waiting.

After more than a month, the parcel has only just reached Europe, so it looks like I’ve still got another wait ahead of me before it even gets delivered to Ireland.

Great if you’re shopping for NEXT summer. Not so great if you actually wanted to wear what you ordered. Pretty poor experience, avoid.

July 11, 2026
Unprompted review
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Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking. There support email doesn't work. Had a automatic email from them telling me to enjoy my order without actually recieving anything. Contacted them without response. Rip off merchants

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

I could give this company a zero

If I could give this company a zero I would. Said my parcel was delivered but it had not been. Then had the cheek to ask me for a review. I have contacted the seller multiple times to no reply. Waited weeks on this and no parcel at all and no way of contacting directly to see what has happened. Do not buy anything from this company. If I had of read the reviews before hand inwouldnt have bought from them. Please don't make the same mistake I did

June 28, 2026
Unprompted review
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Rated 1 out of 5 stars

Biggest mistake i made was not reading…

Biggest mistake i made was not reading the reviews before order my regret.
The suit came after ages and oh my god the quality is soo poor and sizes not correct. Others are bang on that the response is crazy
I've been offered partial refund or exchange or if I want full refund need to send it on my discretion and I have to take responsibility if it goes missing. Partial refund is what I agreed to let's see how long this takes
Please to others do not bother with this company

June 7, 2026
Unprompted review
Rated 1 out of 5 stars

I wish I’d checked trustpilot before ordering

I wish I’d checked trustpilot before purchasing from this company. I ordered on 26th June and as of today (6th July), the carrier Evri has yet to receive my order. I contacted the company a few days ago asking for an update or to cancel my order but have not had a reply. Tracking facility is a joke as status remains unchanged since I placed the order. Now they have the cheek to ask me to review my purchase. It looks like they ship from China,presumably on a slow boat. Avoid this company at all cost!

July 6, 2026
Unprompted review

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