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Review summary

Created with AI, based on recent reviews

Looking at 256 reviews, most reviewers were let down by their experience overall. Consumers expressed deep frustration because their purchases did not arrive on time for important events, while online tracking information often remained stuck on label creation without providing any meaningful updates. Some reviewers were not happy with the extremely poor quality of the fabrics, noting that the clothing looked completely different from the website images and featured completely incorrect sizing. People also mentioned that emails went completely unanswered for weeks, and securing any form of monetary compensation, full refund, or return label proved nearly impossible after placing their orders.

What people talk about most

Order

Reviewers express deep disappointment regarding their order experiences due to severe delivery delays and... See more

Delivery service

Customers had negative experiences with delivery service, reporting severe delays compared to the promised... See more

Product

Customers consistently note negative experiences with product quality and sizing. Reviewers frequently report... See more

Refund

Users describe negative interactions with refund requests, highlighting long delays and poor communication.... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting that emails are ignored or left... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Biggest mistake i made was not reading the reviews before order my regret. The suit came after ages and oh my god the quality is soo poor and sizes not correct. Others are bang on that the respons... See more

Rated 1 out of 5 stars

Hasn’t been delivered. I ordered a jacket on 7th July, today is 22nd July and my jacket hasn’t been delivered yet. The tracking code doesn’t provide any information apart from the fact that th... See more

Rated 1 out of 5 stars

Orizelle's advert promises speedy delivery lol, five weeks later and my shirt still hasn't arrived. Then, they have the cheek to email me a week ago asking if I'm enjoying wearing the shirt they sent.... See more

Rated 1 out of 5 stars

There is no actual tracking, it just says in processing even after 2 weeks of purchase. Mail them and there is no response, cant say when the item will arrive nor can cancel the purchase. All the... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.2

All reviews

(256)

256 reviews in the last 12 months

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Rated 1 out of 5 stars

The item is being shipped from China

The item is being shipped from China. Despite the website indicating “fastdelivery” shipped via “Royal Mail” within 48 hours I received tracking information for “Yuntracking”. I am still waiting for my order…. Ordered 05/06/2026 still not received on 16/06/2026. Next to no customer service assistance and no movement on the tracking information either…

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

Poor!!

You ask for a review and the product hasn’t arrived! I’ve e mailed asking for info about product or give me a refund, no response but asking for a review, really?!!!!

June 8, 2026
Unprompted review
Rated 1 out of 5 stars

I can’t believe you have the brass neck…

I can’t believe you have the brass neck to ask how I am enjoying my recent purchase and then ask for a review! I am still waiting for it! The tracking took 8 days to move and has been stuck on the 8th of June since. When it eventually arrives I will let you know but having just read most of the reviews my expectations are low,

June 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Wouldn't order from this company

I really wish I had read reviews before ordering from this company. I had ordered a suit for my son's prom and haven't even received it as of yet. Unfortunately, the event has now passed. I had Contacted the company, they said there's an issue with their courier but couldn't update me when the item would be received. Good one 👍

June 3, 2026
Unprompted review
Rated 1 out of 5 stars

Would be zero stars if I could paid…

Would be zero stars if I could paid good money for a suit from them ordered it 4 weeks ago not even had a notification to say it’s been dispatched yet. I emailed them to get a reply saying their courier service is currently down. Asked for a refunds and to cancel my order seeing as it hasn’t been dispatched now being ignored

June 14, 2026
Unprompted review
Rated 1 out of 5 stars

Order hasnt arrived yet

Order hasnt arrived yet! Very disappointed. I keep receiving emails to rate my order (since I must be enjoying it so much!) and I keep replying that I havent yet received it. Nobody home

June 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Don’t waste your time and money

The company does not declare that they ship from China and infer that they use Royal Mail to post the order. It’s been 12 days since my order and the tracking app still shows “label created”. Whatever that means. I have written to the company for an update but after reading reviews I don’t hold out much hope for a reply and guess I will be approaching my credit card company for a charge back due to non receipt of goods.

June 12, 2026
Unprompted review
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Rated 1 out of 5 stars

Less than 1 star

Unfortunately I can’t give this company 0 stars. The item has not turned up. I wish I had read the reviews. It’s unclear to me if this is a scam or not. I’ll be contacting my credit card company.

June 11, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking

Had no update for 8 days and all of a sudden, my parcel is in China…. Wish I read the reviews now I’m out of pocket and will likely never get a refund and will have to buy a suit and shirt at short notice

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

I'd give this no stars if I could!

I'd give this no stars if I could! The material of my item was terrible and when I asked for more details on how to return my item, I was told I wouldn't get all my money back and no return label would be available, absolutely disgusting. It would probably cost me more to return it! Will never order from here again and would certainly not be recommending to anybody I know!

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

Please please avoid this company like…

Please please avoid this company like the plague real issue with receipt of order Evri said they didn’t have order Orizelle said they did I felt I had no option to order from different supplier suit eventually arrived poor quality I asked for return label but was told they don’t do return labels and offered a 20% refund!

June 5, 2026
Unprompted review
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Rated 1 out of 5 stars

1 star

1 star – Avoid this company

I am extremely disappointed with my purchase. The sizing is completely wrong and does not match the measurements advertised on the website. The item I received was much smaller than expected.

The quality is also very poor. The material feels cheap and looks nothing like the photos shown online. It is definitely not worth the money.

I paid £40 for this item and contacted the company by email to arrange a return, but returning the product seems impossible. Customer service has been unhelpful and I still have not been able to get a proper solution.

I would not recommend this company to anyone. Save your money and buy elsewhere. Very poor quality, misleading sizing, and terrible return service.★☆☆☆☆

May 30, 2026
Unprompted review

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